WW: You just spoke to a distinguished audience at the Swiss Economic Forum in Interlaken. talked. How has your message been received?
Kevin Roberts: I enjoyed it. The response was very uplifting, very spontaneous and emotional. I felt very motivated during the talk. You have to imagine: When you speak in front of 1200 people, you need an audience to "feed" you. And they fed me. After the presentation, I was able to experience very positive feedback. They wanted to change certain things and were now "stimulated". With their program, the organizers of the Swiss Economic Forum deliberately wanted to provoke a juxtaposition between my views from the world of creation and those of Larry Fink, the CEO & Chairman of Black Rock, with his observations from the world of finance. This was a very cleverly orchestrated speech and counter-speech.
What did you explain to people?
That I have a very high regard from Switzerland. My daughter was born here and a son is studying in Neuchâtel. I have lived in Switzerland and Switzerland is a success story. But: there is a future. And it is taking place in a world that is changing from a scientific and technological system to a world of creative ideas. Ideas are the currency of today. Advertising, marketing, branding, management: these are all disciplines of the past decade. The future "is about" ideas and creativity. So I asked the audience if Switzerland is equipped enough "to move into this brave new world"?
What is the role of advertising in this society?
Advertising is a reflection of popular culture, it is a mixture of communication, information transfer and stimulation. Today, advertising has somehow been replaced by - "let's call it content". We live in a world where power has been shifted. Media has no power anymore. Me or the advertising agency: "no power ". Brands: "no power". All power comes from the people. The consumer is the boss. And so advertising has to change its role - away from information and towards inspiration. We have to become part of the consumer's everyday life. Wherever that takes place.
Do you know the series "Mad Men"?
(laughs) Yes.
Do you like the movies?
Eh? I like the costumes - but I find the show somehow too predictable.
What has changed about the image of the advertiser since the era in which this series is set?
Well, look at Pascal Schaub next to us and the characters in "Mad Men". They seem pretty different. Pascal is not Don Draper. But that's what advertisers look like today, like Schaub: young, a little crazy, a lot more emotional. In those days, advertisers were driven. Today, they're inspired.
Why did advertisers have such a bad reputation or "funny image" back then?
I think they had a much better image than lawyers and bankers.
In front of the people in the U.S. Pentagon, you once lectured that one should not make "war against terrorism", but "fight for a better world". What do you think about this statement today?
Exactly the same. I am convinced: revolution begins with language. And "war on terror" is a terrible language. Nobody wants to go to war. A war is something terrible, Switzerland knows that too. Switzerland has the largest army in the world and has never had to go to war. "Very smart, okay?" We don't like the word "terror." Why? It's "terrifying." So I said to the military people in the Pentagon: approach the problem from a different angle for once! Make it a "fight for a better world." Because we are all ready for that commitment. We want to stand up and fight. And we all want a better world - whether someone acts as a Christian, thinks as a Buddhist, belongs to Hinduism or Islam. As long as someone is not radically extreme, they want a better world. The American president at that time took my words and quoted them in one of his speeches three weeks later.
The right "branding" of world peace: Do today's advertisers get involved enough in this business of politics?
Forget advertising and think more in terms of communication. We are in the communication business. For politics, communication is everything. In a democracy, you have to inspire people to vote for me. It's like: Do you want to wash with this soap or that one? This car or another? This smartphone or another? This political leader or another? Communication is the most important element we work with here, and paid advertising plays a role in this. In the U.S., for example, in the last election between Obama and Mc- Cain, advertising and marketing worked with shocking and threatening means. But there was a much stronger movement among the population that brought Obama to victory. This was based on a dream of hope and "change." The ads were poor, but a movement was created. And I think that's what the future of our industry will be: not building a brand - but creating a movement.
Saatchi & Saatchi has already won several awards for its socially committed campaigns. How important is social responsibility for an advertising agency?
It's crucial for Saatchi & Saatchi. I've been running the network for 16 years. Before me, it was only Maurice Saatchi. Such consistency is very rare for a global network of this size. Our company has always been passionate about making the world a better place - for everyone. Throughout our company's history, we've been associated with big campaigns that have tried to make a small change in the world, whether it's political or social. We do a lot of education around drugs and against violence. We're involved in Down syndrome, violence against children. That makes us slightly "different." That's also what attracts a lot of young people. They want to work for us. I made the rule: Everyone who works for me can spend ten percent of their time completely freely on something that seems important to them personally.
You must have already given 1,000 interviews about your book "Lovemarks. Is there anything to add to that in today's age of digital advertising?
We don't live in a digital era. That was five years ago. We're over that today. My grandchildren, the five-year-old, wants to use her hand to move the images on the TV, just like she saw on the iPhone. We are all "screenagers." We all work with our mobiles, tablets and computers and TV: the whole family of screens. And we want them all connected and interactive. Unless you visit the Switzerland Tourism office here in Interlaken. You can still find paper there.
Your second book is called "Sisomo: The Future on Screen". Is that the summary?
Right. There are three keys to the consumer's heart: "Mystery, Sensuality and Intimacy". Sisomo explains how these are brought to life: with "Sight, Sound and Motion".
But once again on the subject of "Lovemarks": You were International New Products Manager at Gillette for a few years from 1969. Do you still shave with this brand?
Yes, but certainly. And you should shave with it more often, too. But I see you're growing a beard.
You have spent your whole life in advertising. Your son also works at Saatchi & Saatchi. Are you happy about that?
Enthusiastic. And my daughter worked for Ogilvy. I would have been happier if she had chosen Saatchi. My son is responsible for "global talent" at Saatchi & Saatchi and I'm very proud of that.
Your second son launched a business with you in the field of music.
That was once. He is now studying in Neuchâtel and doing his Master's in Sports Management. The Fifa Masters program. He'll graduate next month and hopefully take a job in sports marketing at Manchester City, my football team.
You are also involved with a rugby team in New Zealand. Why is sport so important to you?
I also played rugby in Switzerland and acted as a coach there. Sport is a passion for me, a way of life. For a man it is the best substitute to go to war without dying. I think the greatest feeling for a man is when he plays sports and at the end of the game he is beside himself, exhausted, bleeding and exhausted - but victorious side by side with his best friends. There is no better feeling. I'm convinced that you can learn a lot from sports about teamwork, sacrifice. You learn to make decisions under often unpredictable circumstances. Something that is very much needed in today's business world.
On Saatchi & Saatchi: What is your company doing to support young people?
The average age of our employees is 27. I obviously push that average up a bit. We hire very young people and we find them in the local offices. In their countries, they have all kinds of backgrounds and sometimes no opportunities for education. But talent is everything and the most important thing we do thus: We create jobs for young people. For me, that's a crucial role for any company. Creating jobs for the people of tomorrow.
What advice do you have for young people to succeed in advertising?
They should be driven by ideas. Which is very difficult, because ideas are very easy to kill. We all kill very good ideas all the time. That's why you have to be convinced of your idea. To do that, you have to be a very good team player at Saatchi. Collaborative, so able to work together, because that's indispensable in the world we live in today. You need to be creative and good at networking. You also need to be a dreamer and very courageous.
They grew up in poor circumstances and now own four houses in different parts of the world. Other people remain poor. What was your stratagem for this success?
I started my life poor and today I am rich. And being rich is better. It gives you more choices. It allows me to help others. And it gives you power, wealth, celebrity. You can approach life in a correspondingly differentiated way. If you're poor, you have to take what comes. How do you become successful? You have to follow your heart, your passion, and you have to work "really fucking hard." And you have to take responsibility for your own happiness.
You were also once in marketing at Procter & Gamble or Pepsi. Have you ever regretted going into advertising in your life?
I've loved every day of my life in advertising and at Saatchi & Saatchi because it gives me permission "to misbehave". Do you know how many honorary doctorates you've been awarded with so far? I have four honorary degrees and two days ago I was honored by the Queen as a "Companion" in her "Order of Service" for my contribution to the social life of New Zealand. This Order of Merit makes me very proud, this honor from a country that I have virtually "adopted" as my adopted country.
We know that they travel 200 days a year. What are your next destinations?
In the last two weeks I've been to Mexico City, Panama City, Salvador da Bahia, Buenos Aires, São Paulo, St. Petersburg, Moscow and Florence. Tonight I'm off to Tuscany and then London and Paris.
Is it possible to see something in this city hopping and be able to make an impact in the agencies, or is it just skimming?
It's the people. In Interlaken, for example, I've met 15 Swiss executives in the last twelve hours. I travel more to people than to places.
Back to Switzerland: How happy are you with Saatchi & Saatchi Switzerland?
I'm happy that we have a "burning platform of creativity" that spurs us on to create something new. Until now, we didn't have a big presence in Zurich and saw ourselves more as a global agency. With Pascal Schaub as Managing & Strategy Director, we have "a dream". There is the necessary fire in the agency and I see the opening to bring creativity to the market here in a very "boutique way". The Zurich agency functions almost like a start-up. I hope we can prove to Switzerland what I pointed out to the audience at the forum earlier, namely: Let's have an entrepreneurial start-up that also has the right to make a few mistakes. We learn from it, fix the mistakes and then have as much fun as possible. "It's quite an exiting time for us in Zurich."
Interview: Andreas Panzeri
Kevin Roberts (r.) with Pascal Schaub of Saatchi & Saatchi Switzerland during an interview at the Hotel Viktoria Jungfrau in Interlaken. Photo: Andreas Panzeri