Communication General planning, media experience, trained personnel and luck - that is what made the trains smoke-free.
entire public transport system in Switzerland smoke-free. Half a year after
of introducing smoke-free travel, it's clear that it's working." This
Susanna Oertli, vice director of the association, drew a positive balance
public transport (VöV), at a media conference at the beginning of the week. For
the success of this change in behavior, which has been achieved throughout Switzerland.
Oertli four reasons: The tolerance of non-smokers, the good work of the
train crews, a general trend in society and finally
a practical advantage: more space for everyone without unused seats in
Smoking compartments.
But that is only one side of the coin. What Oertli does not
mentioned: For the coordinated introduction of smoke-free trains of altogether
19 public transport companies was a general staff-prepared
Communication necessary. The threads ran through the
Ruedi Helfer, who is responsible for communications at VöV. And this
planned in different phases. As phase I he designates the time until
to the yes vote of the 19 public transport companies for a joint approach. "If the
media get wind of the matter, this unity would hardly have been
possible," says Helfer. The media were correspondingly "flabbergasted
when VöV made its delicate decision about a year ago.
communicated - even more so shortly after the major SBB power outage.
Phase II followed: smokers and opponents of the ban came forward.
loudly. Something that helper feared, but then did not occur
one: Smoke-free public transportation did not become a summer hole issue. Another risk
were the photo shoots for the award-winning conversion campaign of the
Advertising agency Jung von Matt/Limmat (JvM): a dromedary at a Ticino
station could not be hidden. The smoke-free opponents would have
get wind of the situation and use it for their own purposes. That happened
not. At the same time, the staff of the 19 public transport operators in the
Dealing with recalcitrant smokers. "For the success of the
overall communication, this should prove to be very important."
Helfer says looking back.
The decisive phase III began with the media conference on 5.
December 2005. The message was: From Sunday, December 11, the
Public transport definitely smoke-free. Then came the acid test: almost every medium
tested the public transport staff on the deadline with smoking journalists. "The
was foreseeable," laughs Helfer, himself a former DRS journalist. "But
the staff was well trained and provided little material for the media -
Except that these were amazed at the sovereign reactions." The
Advantage of the media test: On the following day, the changeover was again
a topic of discussion throughout Switzerland. "The fact that this behavioral change is so slim
went over the top also has to do with luck. In addition, we have
obviously caught the right moment," says Helfer looking back.
The JvM agency takes a similar view. "In order for such a conversion
people have to be ready for it. That was apparently the
case," says campaign copywriter Michael Kathe.
Markus Knöpfli