Success through dialog
Corporate Publishing: To attract attention and gain acceptance with a customer magazine, the quality and craftsmanship must be top-notch. The most important points in engaging with the readership.
Corporate publishing To achieve attention and acceptance with a customer magazine, quality and craftsmanship must be right.
For long-term success and to make this measurable and usable, a consistent dialog with the readership is required. If the publication fails to achieve this, it rarely gets a second chance. Companies should shift the attention generated by their corporate publishing products from a communicative one-way street to dialog or, even better, interaction. No dialog without evaluation. Only in this way can a company consistently focus on the target group and optimize its communication and sales activities. At the same time, it provides arguments that encourage advertisers to increasingly use corporate publishing products as advertising media.what does dialog mean in corporate publishing? A credible publication is characterized by the journalistic preparation of content, a topical choice of subject matter appropriate to the publisher's environment and an appealing and emotional visual language. However, long-term success is ensured by its ability to engage in dialog.
Anyone talking about dialog must not only know who their readers are and what they want, they must also constantly check this. Dialog and interaction opportunities only make sense if they are followed up consistently and if they are aligned with the overarching communication and marketing concept of the publishing company. Tamedia Production Services considers dialog in corporate publishing products to be one of the most central elements of customer loyalty. Already during the concept phase, the highest value is placed on an intelligent and above all efficient dialog strategy, hand in hand with the editorial and graphic concept. In addition to content and form, the necessary resources must also be defined in advance.
The cornerstone of a successful dialog strategy is primarily a qualitative analysis of the target group. Today, knowing your target group means more than just being informed about geographical and socio-demographic aspects such as age, gender or income. More than ever, the psychographic aspects that describe character, personality and lifestyle are decisive. Today, for example, 25-year-old consumers no longer necessarily differ from 50-year-olds in their consumer behavior.
On this basis, the "right" reader offers can be developed: from competitions and invitations to events or reader trips to blogs and discussions, and ideally even the creation of communities.
However, the placement of dialog elements alone does not constitute a dialogue. How do we get readers to communicate with us? To do this, we need to strike an emotional chord and create real value. One example of this is a reader event that Production Services developed together with a customer for their publication: Readers can take part exclusively in an information event about Grand Cru, the best chocolate in the world. A topic in gourmet circles for some time now, fine chocolate, like wine, has developed its own language to characterize it. Over the course of half a day, participants learn about the so-called sensory language, find out all about the production of Grand Cru chocolate and finally make their own truffles.
The example mentioned achieved a positive and large response. This is because it simultaneously picks up on an emotional topic and meets a current trend among the intended target group.
In addition to the attractiveness of the dialog measures, the speed and simplicity of the response options also play a decisive role in the response. In contrast to the past, new technologies and modern infrastructure support us today.
What is the benefit of dialog? Only the evaluation and post-processing of the dialog elements make the success or failure of a customer magazine measurable. Both quantitative and qualitative evaluation allow a company to recognize developments and the needs of its target group. On the one hand, the findings and data make it possible to react to changes at an early stage and continuously optimize communication activities. On the other hand, they can provide the sales department with valuable arguments and an increased affinity with the target group.
Today, media experts and advertising customers are also increasingly recognizing the benefits that can be achieved by placing advertising in high-quality and professionally implemented corporate publishing products. The clearly defined target group and detailed information about the audience using an intelligent dialog strategy enable a targeted approach and reduce wastage. In addition, the credibility and connection of the readership with the publication leads to an increased likelihood of contact. A convincing argument when it comes to advertising.
Cosette Black
