Internet Social media is no longer a marginal phenomenon. In the USA, the topic has captured the advertising industry.
A look at the US trade press reveals which new advertising strategies are already gaining acceptance. In the digital age, it is no longer the number of contacts a campaign reaches that counts. For today's overseas marketing managers, the quality of contact, known as "engagement" in technical jargon, now counts more. In order to increase the quality of contact, more and more investment is being made in social media in the USA. This term covers networking sites such as MySpace and Facebook, weblogs and video sites such as YouTube, where endless user-generated content is created. As the Face of the New Marketer study by Coremetrics shows, large budgets are not yet being invested in social media. However, marketing bosses believe that social media offers great advertising potential. Expressed in figures: 78 percent of US marketing managers rate the importance of "new media" as high, but only 8 percent have planned a budget for such activities. According to the study, things look better for the social media industry in the coming year. 88 percent of survey participants intend to spend money on social media campaigns.
31 percent of bosses invested a significant amount of money in social media in 2008. The study by McCann Erickson entitled "Wave 3.0 - Power of the People. Social Media Tracker" impressively demonstrates this. Social media is no longer a marginal phenomenon, but now represents a serious challenge for newspapers and television. Especially in terms of reach. This is illustrated by a few figures from the study: Today, 73 percent of Internet users worldwide already read weblogs. For 48 percent of Internet users, blogs are part of their regular weekly media consumption. Video usage via the Internet is also on the rise. For example, 83 percent of users watch video clips online. 59 percent even watch them weekly. And on the subject of social networking: over 57% of web users worldwide already belong to a community.
In view of these figures, the question is: How does a company reach its customers in the cosmos of social media? And do marketing managers even know whether their customers are using social media?
The US market research company Simmons Research recently published an interesting typology. The company has been observing American consumers since 1960. Based on existing consumer type models and demographic data, the researchers have developed nine profiles.
The nine groups are briefly presented here:
> Socially Isolated
The members of this group are dissatisfied with life and often feel alone. They write an above-average number of emails, which does not mean that they shy away from social media. They read more weblogs than average and occasionally comment on articles online. They mainly read weblogs about music, comsum and video game topics.
> Approval Seekers
This group is oriented towards a minority of trendsetters. Approval Seekers use social networks to meet like-minded people, exchange opinions and stay in touch with friends and family. They use instant messaging and download music more than average.
> Health and Image Leaders
This group consumes wellness products, experiments with diets and spends a lot of time trying to look younger. The majority are under 50 years old. They prefer weblogs for information and comment occasionally. They mostly read about music, art and literature. This group is active on social networks. More than a fifth of these target persons visit such networks more than twice a week.
> Smart Green
This group shops with a very high level of eco-awareness. The target persons are average social networkers and also show an average interest in new media. They are mostly over 50 years old and need the internet to find out about health and financial issues. Because this group is committed to a clean environment, they send an above-average amount of electronic mail in the form of greeting cards.
> Brand-Loyal
This consumer group is characterized by a high level of brand loyalty. The target persons are average social media users, except when it comes to professional networking. This consumer group is very active in so-called professional networks.
> Stay-at-Home Moms
They are between 25 and 49 years old and the mother of at least one child. This group uses social media for various reasons. The target group is five times more likely to use online services dedicated to parenting topics. This target group is rather shy when it comes to chats, forums and blogs. Podcasts are used a lot.
> Upscale Grays
These 50-plus consumers are very well educated and have a household income of more than 100,000 dollars. This type of consumer is rather reserved when it comes to social media.
> First-Time Home Buyers
For these consumers, it makes sense to gather information online before making a purchase. As the experts write in the study, most shoppers under the age of 35 are very active on social networks. This group has taken a liking to weblogs and podcasts.
> Divorced
This group has a high affinity for dating platforms. Divorced women shop online 20 percent more than divorced men. They mainly visit sports sites. Neither gender is interested in weblogs or chat forums. In order to stay in contact with their children, this group mainly writes e-mails.
The online agency Smashlab recently published a primer in the USA entitled "A Primer in Social Media", which briefly and concisely summarizes the development of social media. The topic is highly topical: according to E-Marketer, US companies are spending around 1.5 billion dollars on advertising in social networks this year.
Christian Lüscher
Men are receptive to advertising on social networks Who directs advertising messages
in social networks and which advertising formats are suitable for viral marketing? According to a study by the Swiss market research company Innofact, which was conducted in Germany on the basis of online surveys, it is primarily men who spread brand messages. As the authors write, men above the average community age prefer to forward advertising content. The authors refer to them as multipliers. This target group is very open to online advertising: almost 30 percent of this target group likes to look at online advertising, while only 17 percent of all social community members do so. As the study
games in which the advertiser acts as a discreet sponsor are very popular. As long as the fun of the game is not impaired by the sponsorship, this format is suitable for forwarding to communities, as this is where the networking idea comes into play. For example, by competing for high scores or challenging friends and acquaintances. Sending music is very popular among younger community members to draw the attention of groups of friends to news. What prevents members of social networks from spreading advertising more widely? According to the study, the fear of viruses or spam is one of the main reasons why ad-financed content is not forwarded. In addition, the advertising message must not interfere excessively with the use of the content, for example by interrupting a music playlist or showing ads during a video clip. The study took place this spring. A total of 1500 Internet users were surveyed. (cl)
Community marketing in book formWho, as a marketing manager
want to build communities on the Internet in the near future, we recommend Cary Steinmann's book. The former advertiser and current ZHAW lecturer is publishing the book "Community Marketing - How companies create value in social networks" at the end of May. With numerous case studies from international companies such as Microsoft, Adidas and Ebay, the book offers a comprehensive overview of the diverse potential of communities and provides concrete instructions for management. If you would like to find out more about the book in advance, we recommend the presentation by Norbert Bolz, who presented the contents of the book on the basis of three future theses at this year's Marketing Day in Lucerne. The presentation can be found as a webstream on Marketingtag.ch.
Helge Kaul/Cary Steinmann (Eds.). Community Marketing. How companies create value in social networks. Approx. 300 p., hardcover, ISBN 978-3-7910-2757-9.