Founded 102 years ago at Zurich's Bellevue, tour operator Kuoni has undergone a makeover in recent months. The results of the brand and corporate overhaul of Switzerland's highest-selling travel group can now be seen. It includes a new image, new product lines, a broad adaptation of internal processes to external requirements and new corporate values, with which the company's employees are to be familiarized as part of a so-called Brand Campus. The aim is to create a more emotional, exclusive and uniform brand concept, which was coordinated and designed in the Kuoni Future Lab, created specifically for this purpose in 2007 and headed by Remo Masala, Head of Branding & Marketing at the Kuoni Group. "Creative minds with a sense of beauty and style met to ponder the new branding," Peter Brun told Werbewoche. "These included freelancers as well as creative agencies." The Head of Corporate Communications at Kuoni does not mention any specific names, but the CI and branding agency Metadesign certainly contributed to the development of the brand strategy and the visual appearance.
There will be no separate image campaign for the new appearance. Apart from that, however, the repositioning will now be implemented step by step worldwide. The first step will be the opening of the Kuoni flagship store at Zurich's Bellevue on Tuesday. According to Brun, this will take place gradually over the coming weeks and months. "There is no separate campaign associated with this. But it will be incorporated into the next campaigns." The internal communication also includes a so-called Brand Campus for all 8,800 Kuoni employees. "In a half-day workshop, they learn to understand the new brand values, to grasp changing customer needs, to sharpen their senses for local and global trends and to live the Kuoni brand in a new way," says Brun. "These workshops will take place worldwide in the respective Kuoni countries. This will take place in the course of 2008 from the end of May and also next year."
The new image is intended to appeal to discerning customers with self-confident sophistication. This includes a new logo (without the familiar globe), a revised visual language and a uniform design for all Kuoni catalogs. Other innovations also show the consistent focus on the luxury segment, such as the new Cultimo product line, which offers "short trips to cultural highlights" that enable "exciting conversations with interesting personalities" such as artists or winemakers, as the group writes. The second new line, Ananea, stands for responsible travel. More are to follow.
Kuoni has set up a trend monitor to draw conclusions about customer requirements. This is an interactive, internal company blog where employees can keep up to date with all relevant developments in the world of travel. The company also wants to look to the future and therefore relies on a so-called consumer board. This is a kind of expert panel for trends in tourism. It includes well-known and unknown frequent travelers. Among the better known are Kjell Nördström, Nigel Barley, Chris Sanderson, Nadine Strittmatter, Peaches and Henrik Vibskov.
Bellevue flagship store
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