Skittles, the sweets brand from Mars, has launched a new
Website. It is actually more of a non-page, as it only consists of a small navigation field that links to social networks with content about the product. For example, under "Videos" you are redirected to YouTube, under "Photos" to Flickr and under the product descriptions to Wikipedia. Other links also lead to Web 2.0: "Friends" leads to Facebook and "Chatter" to Twitter. The current homepage is the Wikipedia article on Skittles.
Website visits increased by 1300 percentThe website launch - or image campaign, it's not so clear - began on March 2, when the Skittles.com site consisted of nothing more than a news ticker that was fed in real time with Twitter messages about Skittles. On March 3, website visits increased by over
1300 percent on. When the new website soon became known in the Twitter scene, politically incorrect and unflattering messages ("Skittles causes AIDS") piled up at such a rapid pace that Skittles.com then linked to its fan page on Facebook on March 4. When the number of fans there shot up to over 580,000 within a short space of time, attracted by the high publicity of their news, as on Twitter, the page changed again. Now the homepage is on Wikipedia, i.e. in calmer waters.
Did Skittles people change the Wikipedia entry?Of course, the use of a wiki page as a company homepage gave Wikipedia users and editors something to talk about. Commercialism and encyclopaedic aspirations don't mix well. Although the encyclopedia entry itself did not sound like corporate PR and was balanced overall, the description of each individual flavor of the candy was as detailed as in a small product brochure. For this reason, the suspicion was expressed on the discussion page that the Mars company might have expanded the page. After some back and forth, the editors combined the product descriptions into a
separate article and shortened the original to about a quarter. The question now is whether Skittles will relink its page and thus react to this change.
Not an entirely new ideaThe idea of becoming involved in Web 2.0 as a brand is imaginative, but not entirely new. How
Adage writes, the website of the web agency
Agency.com strongly reminiscent of the site launched last year by
Modernista. This has only minimal content of its own and mainly shows what is available on the web about Modernista, on Facebook, Google or YouTube. The Modernista page reads: "Don't be alarmed! See Modernista through the eyes of the internet."
The Skittles website works in the same way. However, it says: "Skittles is not responsible for what people write and post on the linked pages." The small difference between a branding agency and the confectionery giant Mars. Nevertheless, what is new about the Skittles page is that a consumer goods company can be represented to this extent by the social network sphere. And it is not entirely without risk if a brand cannot control the content on the linked pages to any great extent. One exception to this is the link to YouTube, which leads to the Skittles corporate channel.
Skittles website received a lot of attentionThe Skittles experiment has already received a lot of attention, particularly in the marketing media and blogosphere. The verdict is largely positive. To summarize, one
BloggerIn positive terms, the brand has certainly created brand awareness, albeit perhaps more among advertisers and marketers than among potential customers. And of course the site received a lot of free press - as did this article. On the other hand, he called it a missed opportunity for Skittles not to get in touch with all those visitors. But perhaps that will come, as it should in Web 2.0.
(elk)