Most seniors today are in good health and have enough money at their disposal to fulfill small to large wishes. They are also very interested in new media. Exchange platforms such as Seniorweb.ch, Senioren.ch or 50plus-treff.ch as well as various statistics and surveys show: The 50-plus generation informs and entertains itself on the Internet, searches there for a suitable life partner, arranges financial transactions - and shops online. One in three German seniors surfs the Internet regularly, in Switzerland even one in two. And the number of older people with an affinity for the Internet is growing: for all those who will be in the 50-plus generation in the next few years, using the Internet is already part of everyday life. Despite this, most companies and service providers ignore seniors with purchasing power and thus forego one or two sales millions every year.
"Surfing Seniors" in viewThe French mail order company Damart has been focusing its eyes and its range on the older generation since 1953: with fashion for people in their prime. Its Swiss subsidiary Damart Swiss has been operating an online store for a year, but has so far only advertised its range offline. "We have so far advertised in Switzerland and Germany using traditional media such as addressed mailings, direct mail and parcel inserts," says Christine Ziegler, Country Manager Switzerland & Germany at Damart Swiss. "In addition, we have gained experience with press inserts and friendship advertising. But first and foremost, we rely on catalogs that we send to our regular customers every two to three weeks. They are accompanied by attractive gifts and sweepstakes." Now Damart has entered the age of online marketing: "E-commerce is an important driver of future growth. So Damart Swiss definitely can't do without it," says Ziegler. "That's why we are launching several online marketing measures this summer." In this way, Damart wants to raise its profile and attract new customers, especially those in the middle age group of 40 and over, as well as younger seniors. In addition, the fashion mail order company hopes that online marketing will increase the effect of its print advertising. However, advertising on the Internet is not intended to displace the catalogs, but to complement them.
Professionals at workDamart is supported in its online marketing by the Zurich digital marketing agency Adisfaction. The heart of the campaign designed by Adisfaction is search engine marketing: "For us, Google AdWords are the basic building block of every campaign," says Daniel Hünebeck, Managing Director of Adisfaction. "For Damart, we booked, among others, the names of sought-after, partly exclusive premium brands from the Damart range as keywords. In addition, we have agreed cost-per-lead deals to directly increase sales for Damart and are placing online banners that advertise various Damart offers and draw attention to the catalogs and website." After all, there's no point in putting a well-designed site with a wide-ranging offer on the Internet if no one knows it exists.
Direct response possibleThe advertising banners are provided by the French parent company of the mail order company, fully designed and translated into German. Adisfaction advises Damart on the design of the banner and landing page and takes care of the animation of the banners as well as their interlocking with the matching landing page and the existing Damart website. Adisfaction also ensures that the banners enable an immediate call-to-action. This means that the recipient is prompted to respond to the advertising offer, for example, by providing a phone number, a mail address, or backing the banner with an order form. "In the case of online marketing for Damart Switzerland, the concept and marketing came from Adisfaction," specifies Hünebeck. "The programming was done by Damart itself." Damart Swiss also plans to place the banners on senior websites. "Unfortunately, there are not so many platforms for seniors in Switzerland that tolerate advertising," Christine Ziegler regrets. "We are happy to work with all the others."
Advertising with bordersA particular challenge for Adisfaction is to tie in the online marketing measures for Damart Swiss with those of the French parent company without being able to transfer them directly to the Swiss market. "The market is completely different, you can't transfer the benchmarks that apply to France to Switzerland," explains Hünebeck. "In Switzerland, there is no CPM of 30 euro cents, that's unrealistic. A click here costs at least one franc." Adisfaction knows this problem very well from online projects in various European countries. To keep the costs of online marketing for Damart under control, Adisfaction permanently controls and optimizes the campaign. "This is the only way we can identify the most productive advertising media for Damart," says Hünebeck.
The sound makes the musicOne of the key issues in online marketing for older people is how to address them correctly, because the target group is very heterogeneous: it includes people ranging from older employees to young retirees to frail old people. These people cannot be lumped together. The young don't want to be portrayed as old, possibly geriatric or senile, while the elderly don't feel addressed by testimonials that are too young or funky advertising language. For Damart's online marketing, however, the diversified target group does not pose a major problem, says Daniel Hünebeck: "The seniors who use the Internet are predominantly the younger ones in the target group. We don't need to address them with a special language. What is important is that the goods on offer and the operation of banners and order forms meet the needs of these younger seniors. We had that in mind when designing the layout, selecting the font size and designing the controls." For example, interested parties who click on one of the advertising banners are immediately taken to the meaningful landing page that matches the offer and do not have to search for the offer on the Damart website.
Adisfaction knows its stuff. After all, Hünebeck and his Digital Marketing Manager Alexander Tysl look after high-profile clients such as Bank Vontobel, Christoffel Blindenmission, J. P. Morgan, and Zurich Airport. Christine Ziegler also feels comfortable in the hands of Adisfaction: "The young team quickly convinced us with their expertise. They know the market and the technology so well that we immediately felt well looked after." It will be interesting to see how the surfing seniors react to the approach in the global shopping network.
Anne-Friederike Wilhelm
In a nutshell
Damart Swiss
Damart Swiss is the Swiss subsidiary of the French fashion and retail brand Damart. The history of the company began in 1953 with the development of the synthetic fiber Thermolactyl and the fashionable creations made from it. In addition to its Swiss subsidiary, Damart has branches in Belgium, England, the Netherlands and Germany. The company aims to become a leader in the European senior market.
Adisfaction
The owner-managed digital marketing agency Adisfaction was founded in Germany in 2002 as an online media agency. Today, Adisfaction offers its customers the full range of digital marketing services. The agency has twelve employees working at its locations in Zurich and Meerbusch near Düsseldorf for well-known national and international clients such as Bank Vontobel, Schober, Künzler-Bachmann-Verlag and the Royal Bank of Scotland.