Listed Swiss companies today focus on global customers and financial markets. For communications, this means concentrating on the strategically most important markets and addressing them as effectively as possible. Communication with global interest groups has developed significantly in recent years. Nevertheless, some companies could meet these needs even better, also with the help of the still centralized annual report.
Survey of 50 companies
Last fall, ckdt consulting surveyed fifty randomly selected listed Swiss companies of all sizes. In the electronic survey, seven specific questions on the form and content of annual reports were asked and answered by those directly responsible. The response rate was an impressive two-thirds.
Digital trends
A key communication trend is the ongoing migration from printed to electronic form: All of the companies surveyed now produce both a print version and, in 50 percent of cases, a PDF or media-compatible e-version.
A third want to shift the annual report increasingly to digital form, primarily for cost reasons. A quarter expect greater benefits from this.
However, most companies are aware of the fact that an electronic form is not necessarily cheaper than a purely printed one. It is therefore not surprising that half of those surveyed only plan to produce a digital version and do not intend to prepare content separately for different target groups. A third will provide different versions for personal presentations. 80 percent will also publish a semi-annual report in PDF format.
Changing reader habits and mobile platforms
Today's readers are characterized by short attention spans, low distraction thresholds and high time pressure. In addition, information consumers are increasingly switching from textual to visual communication.
This development is still not sufficiently taken into account in business reporting, but is far more important online. 150 words per page is already a lot there, and visual material, or at least a graphic, is a must. Online behavior also has a feedback effect on the print sector: fewer words, but more images, headlines and leads and few, but clear, memorable messages. Mobile platforms are replacing more and more functions that were previously the domain of conventional computers. Nevertheless, very few respondents plan to use this technology in the new report. Nevertheless, 40 percent admitted to wanting to take the first steps in this direction.
Like all consumers, financial analysts and the top floor respond to the same incentives. Cultural understanding is important here. Swiss companies for which the US or Asian market is of central importance should be aware that, for example, an elegantly minimalist annual report with a good feel, which we find very appealing here, could fail to have the desired effect there and might be much better received on an iPad.
North American trends
When asked about two other aspects of annual reports that are trending in North America, those responsible responded as follows: Only a quarter of reports convey both a visual and textual message with their cover image, a third only a visual message, and for a further third the latter has been the case for years.
More than half do not use the back of the annual report at all, while a third place at least a little information there. We will soon see to what extent the forthcoming round of annual reports confirms the above statements and how well companies are able to pick up their target groups in a memorable and effective way.
Stephan Burckhardt, ckdt consulting
The detailed results of the survey "Trends in annual reports" are available here: www.ckdtconsulting.ch/gbtrends
Stephan Burckhardt is a communications consultant on the West Coast of North America and, in partnership with ViznerBorel, in Switzerland. His former company, ckdt communications, was known as a leader in the field of annual reports.