It all started with a photo competition at the beginning of this year. With a classic mailing to associations throughout Switzerland as well as various online ideas, the Rhaetian Railway was looking for groups that wanted to participate as photo models in its next advertising campaign. "The whole of Switzerland can inherit," was the claim. The idea was that the Rhaetian Railway wanted to pass on its newly awarded UNESCO "World Heritage" designation to as large a public as possible - in the sense of "sharing the inheritance".
"We were thinking about what could really make waves. Right now, all the involvement campaigns are very hyped," explains Gabriel Peisker, CD of the Erdmannpeisker agency, "but what really works? Finding this out was very important to us."
Erdmannpeisker has also already launched a best-known campaign for its client Mammut with customers as part of the staging. In contrast to Mammut, the Rhaetian Railway now allows entire groups to join together as "heritage communities" and apply for a professional photo shoot with a photo that is as original as possible. The prize for the four most original entrants was 3,000 Swiss francs into the club's coffers, as well as an attractive weekend of filming and photography in the Grisons mountains.
Great echo for the mountains
The Rhaetian Railway expected 100 applicants. In the end, more than 200 clubs and spontaneous groups took part in the competition. "People from all age groups took part, from teenage clans to senior citizens' jass circles, sports clubs, music groups, loose associations and, of course, many hiking groups. Far beyond the canton, only a small proportion from Graubünden," says a delighted Martin Sturzenegger, Head of Marketing and Sales at RhB.
Two of these groups were chosen as winners via online voting. Two others were chosen by a jury. The joint weekend with a motorcycle gang, brass band, ladies' gymnastics club and the "Titans" from Bern was "a super experience for everyone. With all these "models", the first four print subjects and various films for use on www.rhb.ch/erben have now been realized.
With the currently placed print subjects, there is already a call for the next round, because the idea of this involvement campaign is far from exhausted. pan
Martin Sturzenegger, Head of Marketing and Sales at RHB, on Advertising with a World Heritage Site
WW: The campaign relies on clubs. How important are group tours as a target audience for the RhB?
Martin Sturzenegger: They are very important. On the one hand, we have the classic groups, from school trips to hiking groups. In addition, we have a large number of clubs. In Germany and Italy, we work with tour operators who buy group allotments from us. This is a very important business for us. But in the current campaign, the link is different. We believe that the clubs are a kind of cultural asset in Switzerland. The campaign therefore wants to create a link between these associations as a cultural asset and the Rhaetian Railway, which has also become a cultural asset of Switzerland with its designation as a UNESCO World Heritage Site.
How did it come about?
The initiative came from us. The process was initiated in 2005. In 2008, we were included on the World Heritage List. For this, we had to prepare a very extensive documentation. We had to win over the municipalities that lie along the World Heritage Site so that they would support us. There was also a lot of internal political work to be done at the cantonal and federal levels. In summary, we had to find a common nen¬ner for our justification to the UNESCO authorities in Paris.
So what obligations does UNESCO World Heritage entail?
This is all clearly regulated. The World Heritage label applies not only to the RhB Albula/Bernina line in the narrower sense, but also to a band along the railroad line. This co-protected area comprises individually defined important cultural assets, sites and landscape elements and has a width of 500 to 1000 meters. Finally, a so-called buffer zone was defined, which includes the cultural landscape seen from the railroad line. Within these definitions, in the future all changes, adaptations or modernizations must be documented and also approved vis-à-vis the UNESCO World Heritage Authority in Switzerland and, in a second step, in Paris. With the candidature, the federal government and the canton of Graubünden have committed themselves to preserving the uniqueness of the Albula and Bernina lines including their surroundings. However, this does not mean that obsolete facilities may no longer be modernized in the future.
And what is the point of World Heritage as a promotional argument?
Abroad, it's a good label. There are only three railroads in this world that are considered World Heritage Sites: the Semmering Railway in Austria, the Mountain Railways of India and us. This is certainly an argument for tourists from abroad to take a ride on our railroad. In Switzerland, we want to communicate the offer a bit more broadly. For us, it's all about the leisure world. We want to position the Rhaetian Railway and its surroundings as a possible leisure activity. In competition perhaps with an Alpamare, the Technorama ...
The RhB as a world of experience?
We have two roles. One is the classic rail operation, like an SBB, where we guarantee basic traffic. We have a normal workload all year round. But we can do more additional business in the summer. Then we are also a leisure and vacation railroad. Our parade offers are a ride on the Bernina Express on the UNESCO World Heritage route or the spectacular panorama on a ride on the Glacier Express. New - and this is now the third part that we want to market with the current campaign - we are highlighting the wide variety of adventures that our guests can experience around the UNESCO World Heritage route. From the museum to the cultural festival to swimming fun or hiking.
How far is the cooperation with Graubünden Tourism?
We work very closely together. They represent us. When it comes to advertising abroad, we appear together at most of the fairs. The foreign tourists are very important. Accordingly, the strong franc or the weak euro are giving us a hard time. We feel it especially on these premium trains. However, the campaign presented here is aimed at Swiss customers. The campaign is not being run abroad.
Erdmannpeisker won this campaign in a pitch. At the time, the tender was a talking point at BSW. Has the situation calmed down?
Yes, we had to talk about the fact that 35 agencies were interested in the pitch. But we only took 5 of them. I think that is acceptable within the rules of the game in this industry. What was new was that we called for Internet agencies to pitch together with advertising agencies. Our thinking was that we wanted to do a cross-media campaign right from the start, and not start with an advertising campaign and then think about how to continue online. We wanted both worlds to come from the same mold. And we succeeded in doing that.
Social media is a very important element in this campaign. Does it work?
The initial spark was a traditional letter by postcard and electronic mailing to thousands of Swiss clubs. From then on, the path went online. Via Facebook, video online ads in Swiss portals and sites, or even directly via the RhB site, it was possible to apply and win over people who voted for a corresponding club. In my opinion, we are the first railroad in Switzerland to use social media in such a heavily weighted way. We are still learning a lot in the process. One insight: the various media have to work on their own. You can't assume that people will go through the whole cross-media process and just switch from one medium to another on command. It has to work on its own. But you don't get this kind of success from social media for free. We've hired an extra staff member to look after the whole thing. Advertising with social media involves a lot of effort. We had to improve the voting process for the competition - certain clubs took advantage of the system. But that also shows how much interest there was in what we had to offer in this campaign. Interview: Andreas Panzeri