A new job with social media?
Looking for a new job or a new employee takes a lot of time and is often stressful. Recruitment agencies like Designerdock help employees and employers find the right match. *Die Werbewoche* asked the three consultants at the Zurich branch of Designerdock—Beate Reuther, Maya Schneeberger, and Marion Willim—what role social media plays in the job application process and how the search for candidates and job openings will change in the future.

WW: In February, Designerdock conducted a survey on the importance of social media in the job search. How important are Twitter, Facebook, Xing and other social networks when looking for a new job?
Beate Reuther: Although social media platforms are constantly gaining in importance, social media are not yet really relevant in the job search compared to traditional sources and are in the lower midfield. In contrast, personal networks have become more important in the search for interesting jobs and are in first place among respondents for the first time. In second place are the well-known online portals, closely followed by the websites of agencies and companies. In our view, this means that social media is currently still mainly used privately, namely for digital networking and as a multiplier for expanding personal networks. In contrast, social media is becoming increasingly important for employer branding. Companies that present themselves on Xing, Twitter or Facebook give interested candidates the opportunity to take a closer look at the company. This can give them a decisive advantage with highly sought-after candidates.
How does Designerdock itself use social media?
Reuther: We are active on Facebook, Twitter and Xing and use RSS feeds. We use these channels to post relevant information for our clients and candidates, such as industry news, job advertisements, tips and tricks for job searches, etc. We also have a newsletter that is regularly sent to subscribers.
Marion Willim: What is happening in terms of employer branding on social media is extremely exciting. There are even groups of former employees of certain agencies on Xing. Of course, we keep an eye on this. After all, we also advise our clients and sometimes give them tips on how they can present themselves better to the outside world. For example, if applicants don't want to work for an employer, it may be because a group of former employees is active on the net, which quickly establishes a certain view of this employer in the clearly structured Swiss market and discusses what the working conditions are like at this employer, how it deals with older employees, etc. We can make our clients aware of such developments. We can make our customers aware of such developments and sensitize them to the opportunities offered by social media. For example, many companies think that they no longer need to worry about employees leaving. But it is a very important time when someone leaves. Because every departing employee is an ambassador for the company, which can have an incredibly negative but also an incredibly positive impact on social media. So we are no longer talking about personnel recruiting, but about personnel marketing.
For which companies is it worthwhile to sharpen their brand with regard to applicants through social media activities?
Reuther: Applicants generally appreciate a high level of transparency on the part of the company. That's why I would generally recommend this to any company - but only if it has the staff for it. Because Twitter, Facebook and the like are very time-consuming.
Willim: I think social media is simply part and parcel of today's marketing departments, at least in large companies. And just as someone there is responsible for a certain percentage of social media, this should also be the case in the HR department. Of course, it's always a question of who does it. It has to be someone who is close to the company, close to the management or the PR department. It has to be someone who is alert, who sees where things are happening and who feeds their observations back to the company. After all, companies don't necessarily have to be proactive on social media - but they do need to be involved and see what's happening.
What about direct recruiting via social media? On Xing, for example, you get new job suggestions every time you log in ...
Willim: Have any of these ever suited you? Never for me. Social media is certainly a new channel for recruiting, but you can tell whether a machine or a person is behind it. Because a machine can't do the "who suits whom?" for you. For this decision, there is, for example, Designerdock or - also much more relevant than automated job advertisements on Twitter or Xing - inquiries to acquaintances on social media. Asking a colleague via Facebook whether there is a job vacancy in her agency can work.
Maya Schneeberger: Social media are used to disseminate information, which is why open jobs or news about companies are naturally posted. We also do this on our website, and this is how the first contact can be made. But the second step, the recruitment process and bringing together two parties who are a good match, still happens through personal contact. The human element will continue to play the most important role in the application process, because at the end of the day it's all about chemistry. Designerdock has the advantage that we can compare both different companies and different applicants with each other, making it easier to find the right combination.
Reuther: There are a few agencies that now use videos on their website to find applicants. This seems to me to be a very promising approach. The head of HR or the responsible contact person appears in front of the camera, briefly introduces themselves and the agency and describes what kind of person they are looking for. This gives the applicant a feel for whether they would fit in with the agency and the people there. Finally, Designerdock can tell the applicant many other important details about the employer that could influence their decision, such as what the working atmosphere is like, whether they work in an open-plan office or have individual offices available, etc.
Are there differences between the professional fields? Are there groups of applicants who are particularly social media-savvy and also use social media for their job search, while others tend to take a more conventional approach?
Schneeberger: In the field of design and creation, there are no major differences between the individual areas of activity. Designers are all very social media-savvy and also use this channel for job searches.
Willim: The situation is somewhat different in marketing and advertising. Some people are very well networked and very active in social media, while others have little to do with it. It depends on the type. For example, people who sell themselves well on social media are usually also good, active networkers. For me, this can be an indication that the person is well suited to sales, acquisition or special tasks in marketing. Incidentally, this has nothing at all to do with age; older "sales types" are also very confident on social media.
Is it possible to stand out from the competition in an increasingly tight job market with a social media application - and is such an approach advisable?
Willim: I think it's great when a candidate refers me to their website and gives me a password to access a secure area where they can tell me more about themselves. That's definitely more attractive than just handing over a dossier. There are also candidates who send me their newsletter. This gives me an impression of how the person communicates and whether they understand the subject matter. But beware: if you put yourself in the limelight too much, you can quickly make a desperate impression. This risk is particularly high in Switzerland because the market is so small and everyone hears everything. In addition, an overly extroverted self-presentation contradicts the Swiss mentality. Not everything that is creative is appropriate. You can also lower your market value by being "too much". This also applies to employers: if you lay it on too thick, you lose credibility. I agree with the French philosopher Blaise Pascal: "If you want people to say good things about you, don't say them yourself."
Schneeberger: Anyone applying in the design field needs to demonstrate creativity and expertise. For example, if a candidate is presenting a current project, it is definitely important that they not only demonstrate their design skills, but also prove that they can incorporate Twitter, Facebook and other social media into their concept or website. After all, we and our client want to see that the candidate has been thinking this far ahead for a long time and knows how to use which channel. After all, designers develop new ideas or look at existing things from a new angle. And this ability can be demonstrated wonderfully in dealing with social media.
Can a highly creative designer afford to say: "Facebook is rubbish, I'm not interested!"?
Schneeberger: He is allowed to say that, but of course we are interested in why. There is always the question of how you use these channels, whether privately, to launch products, as a new form of advertising, as a creative space or to present yourself or your company.
Reuther: You have to be particularly careful how you present yourself on Facebook. Using Facebook is good - but commenting every day on how your cat is doing is certainly not the way to go. You simply have to be prepared for the fact that your appearance will be viewed by future employers at some point. And that can be embarrassing.
Sure, when companies check on their own initiative whether the people they want to hire have a Xing, Facebook or Flickr account and what it looks like there, it can be unpleasant. But that doesn't mean you can delete all your accounts before you apply somewhere. Or can you?
Reuther: Basically, you have to be aware that everything that is online is public. It doesn't matter if the applicant likes to go to parties and you can see this in a few pictures - if it fits the advertised position, for example if you are looking for a very communicative personality. Nevertheless, if in doubt, it is better to delete one or two pictures or entries. Of course, you can also create several accounts and use one privately and the other for business. But you simply have to be prepared for the fact that everything can be found online.
Willim: The important thing is to stand by what you do. Just as people used to know everything about each other in small villages, people now know a lot about each other in the global village - or rather: people think they know a lot about each other based on pictures and statements without really knowing each other. This can quickly lead to misunderstandings. Devastating. That's why you should only reveal things about yourself that might not be embarrassing at some point and that can't be misunderstood. When in doubt, restraint is better.
Schneeberger: Incidentally, there are also cases in our recruitment consultancy where we are not quite sure how to assess a candidate and our gut tells us that something is not right. Then we may have to do further research on the Internet, Xing, Facebook or Twitter. Then we quickly find out whether the person was perhaps not entirely authentic, pretended to be more than they are - or perhaps didn't mention something that could be interesting for the advertised position. In principle, however, we approach our candidates with trust and expect the same openness and honesty from them. And, of course, confidentiality is very important for our business: I can't just chat up a candidate on Facebook, because that will be visible to the whole world.
Can companies looking for qualified, highly specialized personnel afford to do without social media as a recruiting channel?
Willim: Which channel is used for recruitment is not so important. It is more important to be more open to applicants, even if they do not fit the profile one hundred percent at first glance. This is especially true in tight job markets. With standardized online applications in particular, many applicants who would actually be well qualified for a position and perhaps have exciting additional skills fall through the cracks immediately because they lack a certain degree, for example, or are a year younger or older than specified. Designerdock looks at each applicant individually. That's why we often find candidates who are a perfect fit for a position and who can add additional skills to their job. Our customers benefit greatly from this kind of "looking around corners". Of course, jobseekers also need to broaden their focus and think in a direction that they were previously unfamiliar with. This often results in exciting new challenges.
What do applicants need to be aware of when contacting a potential employer via social media? What should they do and what should they not do?
Reuther: I think it is very important for the applicant to put themselves in the other person's shoes. It's not just about getting to know who they are and what they want - they should also find out who the other person is and what their wishes and expectations are. Who is the person on the other side? This makes it much easier for the applicant to find points of contact that also seem relevant to the potential employer.
Willim: The biggest problem for all employers, regardless of the industry, is that they have little time. Applicants must therefore ask themselves how they can generate attention without being perceived as a disruptive factor. Before making contact for the first time, they should take a close look at the company, find out what moves the company, what the market looks like and what challenges the company will face in the future. Social media is a great way to do this.
But the fact that you have to find out about potential employers in detail so that you can discuss with company representatives at eye level during the application process is not a rule that only applies now in the social media age ...
Willim: That's right. But this rule must now be observed even more, because social media makes everything much faster and more direct. For one thing, facts about companies can change from one day to the next, and I should be up to date when I make contact. I can also contact the marketing manager of company XY directly via Xing, for example, without having to go through the HR department. If I do this, the contact has to be right. Another rule for applicants is: e-mail is the electronic form of mail. It must be worded just as neatly and without errors as a letter. Flippancy is out of place. In addition, no candidate should assume that a potential employer will find them interesting from the outset. They should therefore make themselves interesting, remain concise and get to the point so that their counterpart does not have to invest too much time. Authenticity is also important. If you have your cover letter written by an eloquent friend, you may not be able to fulfill the expectations you raise later on. So it's better to remain who you are.
Let's take a look at the agencies: Do the big, well-known ones like Euro RSCG or Jung von Matt/Limmat have to make a name for themselves on social media in order to get good applicants? Everyone knows them anyway.
Schneeberger: Yes and no. Those who are already active in the industry know the big agencies, of course. They also know the most important work of these agencies and their portfolios. But young, creative newcomers first have to find their way in the industry. These people usually don't yet know whether they want to do advertising, marketing, online, CI/CD or corporate publishing, what they can do and where they belong. Such people come to Designerdock looking for a job and don't know how to proceed. And to appeal to this clientele, a presence in social media makes a lot of sense. Incidentally, we also see agencies setting up a new area or certain qualifications, but not communicating this at all. Because we have a very good insight into our clients' business and also see ourselves as their consultants, we sometimes point out such a communication gap or provide ideas on how this information could be communicated to the outside world.
Reuther: Our ideas can also relate to how to remedy an acute shortage of skilled workers. For example, there are many highly qualified mothers who simply cannot work 100%. If two women share a job, this could be the perfect solution for both women and the employer - especially in cases where our client is looking for one of the famous egg-laying wool-milk sows that don't exist.
What is your forecast for the future: Will social media become more relevant in the job search? Will there eventually be 140-character Twitter applications or an applicant Facebook exclusively with applicant profiles?
Reuther: Good question. There is certainly plenty of scope to get creative. I believe that the acceptance and relevance of social media as a work and recruiting tool in companies and agencies will grow significantly in the future. We sense that candidates would rather go to an employer that communicates openly and lively than one that keeps a low profile. So in the medium and long term, every company will have to have a person in charge of social media, at least if it wants to attract good people. But you can't just "do" social media, neither as a company, nor as an agency, nor as a job seeker. If you decide to become active on Facebook, Twitter etc., you have to invest time and energy. Even as a company, you can't simply hand over social media to an agency - because it is important that those who feed the channels are close to the company.
Schneeberger: There will certainly be new forms of application, because online and interactive will undoubtedly become even more important in the future than they are today. But new forms of presentation in social media will never replace personal contact. If you are looking for a job, you may post it on various channels and receive tips or even specific offers in this way. But at some point, people need to meet and see if they are a good match. Job platforms and recruitment agencies also channel the insane flood of information that we receive on the internet every day.
Willim: Social media is a wonderful way to search for jobs across borders or even around the world, to exchange information during the introductory phase, to reduce travel costs and to find out whether you could be a good match. Distances are reduced, but getting to know each other personally is still necessary. After all, the technical side is only one side. If I don't like a person, I can't or don't want to work with them, even if they are highly qualified.
Do films on YouTube have a future as applications?
Schneeberger: That already exists. The films are often very creatively made, but of course this is one-way communication with no guarantee of a response. However, if a designer sends us or gives us access to a short film in which they present themselves in a concise and witty way, this can already give them an advantage. The video simply has to match the overall appearance and the portfolio.
Willim: One thing must not be forgotten: The time pressure in companies and agencies will increase more and more. HR managers don't have time to watch videos of candidates early on in the selection process. If the applicant has passed a certain point in the process and has already aroused great interest, something like this can become relevant and exciting. But certainly not for the initial contact.
Interview: Anne-Friederike Heinrich
In a nutshell
Designerdock Zurich was founded in 2007 by graphic designer Beate Reuther. She manages the Swiss branch at Stauffacher. Designerdock has its origins in Berlin, where the Australian Alexander Dewhirst founded the recruitment agency in 1996 - actually only to find top designers for some Berlin design offices, hence the name "Designerdock". However, Dewhirst quickly realized that copywriters, consultants, advertisers and other communication and marketing professionals were also desperately needed and expanded his clientele. Designerdock now has offices in Berlin, Düsseldorf, Frankfurt am Main, Hamburg, Munich, Stuttgart, Vienna and Zurich. Three recruitment consultants and a team assistant work in the Zurich branch. The two graphic designers Beate Reuther and Maya Schneeberger specialize in design recruitment, while marketing specialist Marion Willim looks after marketing and communications specialists, copywriters and journalists. Designerdock recruits for both agencies and companies. www.designerdock.ch




