There is no escape. Every day, around 100,000 cars have to be channeled through the bottleneck. The Bern city bypass channels traffic from the A1, A6 and A12 freeways. It is therefore a major artery not only in the Swiss transport network, but also for the many commuters in the catchment area between Bern and Fribourg. Barbara Egger-Jenzer, member of the Bernese government, aptly described the renovation as "open-heart surgery". After 30 years, the renovation work was urgently needed.
With the start of the main work, which lasted from February 2010 to November 2011, only two of the three lanes were available between Neufeld and Wankdorf in the direction of Zurich from March to November. "That was one of the main challenges," explains David Wetter. The head of the Thun branch of the Federal Roads Office Astra was responsible for coordinating the construction work with a budget of 485 million with his team. Communication was also an important task. A comprehensive package of measures was put together together with a joint office for mobility management, the in-house communications department and Erdmannpeisker. The aim of the campaign was to keep traffic jams to a minimum and avoid traffic on the regional road network as far as possible. To achieve this, road users were informed about the current traffic situation and the campaign tried to convince them "that staying on the highway is the best and quickest solution".
One success factor for the communication surrounding the major construction site was the close and cross-industry cooperation, explain branch manager David Wetter from the Federal Roads Office Astra and CD Gabriel Peisker from the advertising agency Erdmannpeisker.
WW: What was the task?
David Wetter: The major construction site in Bern was communicated comprehensively and proactively by the Federal Roads Office Astra via a wide variety of channels. Together with an office consortium for mobility management and the Erdmannpeisker advertising agency, our in-house Information & Communication department put together a bouquet of measures. One of our main objectives, for example, was to inform over 100,000 drivers a day about the current traffic situation and to convince them that "staying on the highway is the best and quickest solution".
What was the biggest challenge?
Weather: Our main problem was that we had to close one lane on the A1 near the Felsenau viaduct in the direction of Zurich, which massively reduced capacity at rush hour. There was a great temptation for people to look for a shortcut. Communication had to avoid this. We were able to achieve this by communicating convincingly, offensively and honestly: "Attention, we have this under control. Please don't go into the city. Don't look for shortcuts in the region either, stay on the highway." Taking shortcuts would have meant chaos not only for those driving through, but also for the city of Bern and the region.
How was the success?
Weather: We did it. We were able to show our "customers" what we do for their safety. People followed our tips. We never had a major traffic jam. Except for the occasional accident. But that was due to force majeure. Another nice side effect of the whole campaign is that we were able to work closely with the canton of Berne and the city to contribute to the shift from private transport to public transport. We were able to make the affected residents and businesses in the vicinity of the construction site aware of what other forms of mobility are available.
How did you communicate this?
Weather: Our means of communication were posters and regular advertisements in the Berner Zeitung and the Bund as well as in local newspapers. We also placed a large number of radio spots on both of Bern's local radio stations. We were lucky that the majority of the 100,000 vehicles that use this section of road every day come from the Bern region.
What did you expect to gain from involving an advertising agency?
Wetter: The decisive factor was the thought: How can we get this huge amount of information to our customers in the most effective way? We soon realized that we needed a different vehicle than just conventional communication. We need to build communication on several pillars so that we can get the information close enough to the target audience. We held a two-stage competition. This led to a pitch three years ago, which Erdmannpeisker won.
How did Erdmannpeisker approach this task?
Gabriel Peisker: It was a first for us. It wasn't just that we had to fill in a budget according to the SIA standard. Architects and engineers have completely different calculation bases. We didn't need concrete for this campaign, and the weight of an idea is difficult to measure. But the whole direction of communication was also new. Everyone has been stuck in a traffic jam at some point and knows: It's a nuisance that we have to communicate here. In other words, the opposite of most advertisements, which usually promote something positive. Of course you can say that the construction site is necessary and that it's better for everyone, but somewhere along the line we quickly realized that this was too thin and also a bit banal. At that moment, we were glad to have mobility management. These specialists gave us a lot of food for thought about what we could communicate positively. Building on these positive aspects, we looked for a communicative umbrella.
Their ambassador is called "Chrigu the hammer".
Peisker: "Chrigu the hammer" in the print ad is a real construction worker. The photo shoot was definitely more difficult work for him than his job on the building site, and the shoot wasn't quite as easy for us as it would have been with a professional model. But we think it was worth it, because "Chrigu" comes across as a very authentic symbolic figure and is absolutely credible for the problems we have to communicate. We also wanted communication that was very close to Astra. We knew that even if we ended up with a pretty funny realization, it had to match the tonality of Astra. So we came up with the idea of communicating from the heart of the construction site - even if everyone knows that this is a fiction.
You have to address a wide variety of people: How do you find a common language?
Peisker: Our approach was: if we have such a construction worker, then he has his own characteristic language in which he says what's going on in no uncertain terms. Rhymes such as "Just be clever, avoid the traffic jam" are deliberately not highly eloquent, but rather taken from the mouths of the people. And since Adolf Ogi at the latest, we know that you can come across as very likeable and reach a large audience.
Poetry slam is the language of the young.
Peisker: Slamming is a young art that sometimes involves quite crazy word acrobatics. But in Patrick Savolainen, we have found a Bernese slammer who has really got to grips with this Chrigu. His Chrigu creates the art of telling sometimes almost philosophical architectural stories in very simple words and speech rhythms. This verbal acrobatics is striking on the radio, and we took advantage of this for the radio spots. Wetter: We had to make the most of the budget, and radio was a good solution. We were able to reach our target audience very well with the medium of radio. Erdmannpeisker realized spots that were also placed before large concerts, for example at AC/DC, where we expected a large volume of traffic.
The commercials have addressed the individual situations?
Peisker: One of the most important elements was the weekly review. Our slammer presented a weekly review every Friday at 5 pm for two years. It was broadcast on both local radio stations in Bern and repeated several times. As "Chrigu the hammer", he slammed what had happened on the construction site and philosophized about the current situation. Astra provided him with input and topics, and he was then completely free to choose the form of the texts. Wetter: We always tried to pack specific messages into the commercials. For example, the speed reduction from 80 km/h to 60 km/h. There are also studies that have proven that you can actually get through the roadworks faster and, above all, more safely at 60. Such messages were packaged in a slam and broadcast over the airwaves at attractive times.
This was no longer recorded as advertising, but as a program?
Peisker: That's always the idea of a cooperation. You pay something, but you get a multiple of the advertising time - if you're good.
What other media have you worked with?
Weather: One of the main media was the poster. However, these were not allowed to be hung along the highway. There are strict safety regulations. You have to keep a very low profile to the left and right of the highway because of the risk of distraction. Peisker: It makes sense. So we put up the posters on the back of buses. We also placed advertisements in all relevant publications. We distributed a flyer that communicated the best times to drive away from the critical phases of a traffic jam.
What role did factory traffic play?
Wetter: We have succeeded in drawing the companies' attention to the fact that they should adjust their transportation and logistics to construction site times. This means not transporting goods between half past six and nine o'clock, when there is the greatest pressure on the construction sites, but when we don't expect any traffic jams.
How did you know that?
Wetter: We had an analysis with traffic simulations carried out in advance.
What role did editorial messages play in the media?
Wetter: It was a good collaboration with the media. We needed them effectively and they needed us too - a classic win-win situation. Immediately before construction began, we invited all the media to a "point de presse": Certain media then ordered a helicopter to film how dramatic the traffic jam would be. The media were looking for the attractiveness of the construction site and were also hoping for a story with a headline. But there was never a "traffic jam all the way to Zurich". Our predictions came true.
How was the problem made attractive to the media?
Wetter: Our question was: what media can we use and how do we have to use them? The radio stations also followed the project with great interest and commitment. The editorial offices received the latest traffic reports from us. The Bern city bypass is also a very attractive construction site, which is how we sold it. It was a renovation in conjunction with the construction of a number of new bridges. These were built outside the national highway and then slid into place. A bridge was slid into place on the A1 while traffic was moving. It was a spectacle that naturally provided the media with the best possible coverage. But it was not only interesting for the media, but also for local residents.
Have you organized events?
Wetter: We have organized various PR campaigns. For example, a joint barbecue with the affected residents, as the construction site caused a lot of noise. We were able to explain the necessity of the construction work very well in dialog with those affected.
What role did public relations play?
Wetter: There was close cooperation between the parties involved - the City of Bern, the Canton of Bern and Astra. We also coordinated this communication together. We held joint press conferences. Always with the government councillor, the city's building director and us. We also communicated the public transport solutions here. The canton of Bern sponsored multi-ride tickets for public transport.
Other accompanying actions?
Peisker: We distributed thousands of chewing gums - so-called "traffic jam gums". The message here was: "The taste lasts longer than the traffic jam." And the great thing is: Astra was able to keep this promise and saved us from a crude advertising lie.
Interview: Andreas Panzeri