WW: Many companies make bags from truck tarpaulins. What makes Freitag special?
What makes Freitag special is that production is not just a fashionable idea, but a deeply rooted idea in the company: we take something that already exists and make something new out of it. We give things that others regard as garbage a new lease of life.
Is Freitag a pioneer in this field?
Whether the Freitag brothers were really the first in 1993 is of little importance. What is decisive is that the idea of the "second life of things" runs stringently through the company. It doesn't end with us making a bag from old truck tarpaulins, we also process bicycle inner tubes, car seat belts and even airbags. And as Brand Manager, I try to transport this idea to all playing fields.
How do you do this?
When producing a shop window, for example, we consider in advance what will happen to the items afterwards and also whether we could use what already exists. Or in the case of the Reference collection, the hangtag - the information tag that dangles from the bag - is made from recycled paper.
You see Freitag bags everywhere in Zurich. Not afraid of overkill?
Ten years ago, there were already reports claiming that the hype surrounding the bags was over and that things were only going downhill. But Freitag has not only managed to hold its own to this day. We are still growing at double-digit rates, which proves that it was never about hype. The bags are durable and are worn by people who believe in our philosophy.
Are your customers the same people who bought Freitag bags 10 or 15 years ago?
I would say: too. In Zurich in particular, there are many people who have been carrying their first bag for 15 years or even longer.
Isn't this bad for the company? This way you don't sell anything...
Our goal is to produce bags that are long-lasting. We are happy for anyone who wears their bag for 20 years. Of course, that doesn't mean that customers won't want a second bag at some point...
Does Freitag age with the target group?
To a certain extent. New products arise from changing needs. That's how we came up with the idea of a second collection. The Reference line with its plain-colored bags is somewhat simpler, but a little more fashionable than the Fundamentals. At the same time, Freitag remains young. Last year, we launched a backpack that is aimed at younger people and is suitable for schoolchildren.
What does your target group look like?
In the classic line, the Fundamentals, we have the bicycle courier as a representative. With the Reference line, it's the journalist. But we are actually aimed at anyone who is out and about in an urban context and needs a bag that they can hang around their neck to get from A to B. People with an affinity for design, architects or those from the creative sector.
As brand manager, aren't you worried that the Reference collection, which is a little more upmarket, will dilute the brand?
No, not at all. We have deliberately chosen a different look for the Reference line, as we are targeting a different segment with it. The retailers who offer Reference bags are highly positioned. The fact that we can sell bags in stores such as 10 Corso Como in Milan, an international fashion flagship, is gratifying from the brand's point of view. It confirms to us that our bags can exist in a context that otherwise does not believe in the same things as we do.
Are you referring to sustainability again?
Yes, of course we are exotic in a large fashion context with our ideas. The key thing is that we communicate credibly what our basis is: we believe in the next life of things, in design and functionality. As long as we convey this, I'm not afraid of the brand being watered down.
Keyword communication: Daniel Freitag said that Apple is a role model when it comes to design and communication. What does Freitag learn from Apple?
It's about the core of the company. Apple's products are so strong that they exist without having to create an elaborate campaign around them. The ability to make something that is not only functional, but also looks great and is extremely easy to use is something we admire. Everything is beautiful, you want it. The unity of design and functionality is incredible, everyone should take that as an example.
Apple largely dispenses with classic advertising, just like Friday. Don't you need that?
We try to make our products so strong that they advertise themselves and gain publicity. In other words, the entire advertising budget flows into product development.
The sale runs by itself?
Although we do without advertising, we are by no means exempt from communication. On the contrary, we spend a lot of time preparing convincing communication material that the media can and want to use in an editorial environment.
Let's take the move, for example, with which Friday was very present in the media...
We thought about how we could showcase the new building so that people would feel it was worthy of a report. We always try to tell our story very carefully. 250 people from all over the world, journalists and retailers came to the opening of the Freitag factory in the "Noerd" commercial building.
What does Freitag's online communication look like?
Online is both a communication and sales channel, and we put a huge amount of effort into it. On Freitag.ch we want to give an insight into the Freitag world. Users who arrive at the site from a context search are directed to the products, and vice versa, when a user clicks on a product, they automatically receive information from a broader context. We also operate a Facebook page, a Vimeo channel and other social media channels.
Freitag produces very elaborate product films for this...
That's the consequence of not advertising. The videos have to pop in so that people want to see them. We also use some of the stop-motion product videos for the launch of new products.
But how do potential customers get to Freitag, to the website?
Editorial contributions in blogs, but also offline in magazines and newspapers, are very important for this. In order to generate as much publicity as possible, we have an in-house specialist who focuses entirely on media relations and works with local PR agencies in key markets.
Freitag is very well known in Switzerland. Do you have to invest more abroad to make the brand known?
On the one hand, Freitag works very centrally; we provide the communication material for the entire world in Zurich. The agencies receive ready-to-use material from us for media work in their own language. On the other hand, we organize local events abroad, for example. For example, we are currently running the "Freitag am Donnerstag" series, which takes place every two months in all German-speaking Freitag stores, a cooperation with the newly launched Swiss magazine Reportagen. At the events, which are open to the public, an author from the magazine gives a talk.
How did the cooperation with Reportagen come about?
We originally launched "Friday on Thursday" for the launch of the Reference collection, back then with the design blog Swiss-miss.com. After the project fell asleep, we wanted to revive the series and found a credible partner in Reportagen to organize journalistic events.
What's next for Freitag? Rumor has it that they will soon be making furniture...
Well, we developed our own furniture for our office requirements to suit our needs. But that's not something we want to go out with.
Not interested in selling them?
Nothing should be ruled out, but this is certainly not a plan for the near future. In addition to the furniture, there are other projects in the pipeline. But nothing that is ready to go yet.
Next year, Freitag will be celebrating its 20th anniversary. Are you planning something special?
So far, we haven't had much time to deal with this due to the move. With Reference, we also have a new line, a chick that requires a lot of resources and needs to be developed further. But we will certainly start planning soon...
What are your personal goals as a Brand Manager?
That we communicate consistently across all communication and sales channels and are never boring. I enjoy taking an unconventional approach to things. I like to say: the world is a disk. It's about walking as close to the edge as possible. Sometimes you take one step too many and fall off, sometimes you're too far away and it gets boring. Isabel Imper