WW: "I've Never Been to New York" is breaking all records as a musical. What is behind this success? Freddy Burger: In the history of our company, we have never prepared a musical so long and so professionally. We exhaust all the possibilities that can be used in the broad field of marketing. Advertisements and posters are no longer enough. We also need cross-marketing in channels where we can reach people who we can no longer reach with such intensity through traditional channels.
How does this kind of commitment show up in advance sales?
We are making very good progress. We can expect to sell 50,000 tickets at the premiere in Zurich. If we achieve that, it will be extraordinary. We are playing until February 10 for the time being. Once we've started and see how sales develop, I'll have to take the option at some point and extend it. That's what we did with "We Will Rock You" in 2006/2007.
What is in the script for communication?
The strategy is: We have a good product and a good location. We want to publicize this with a good communication mix and good, solid partnerships. This is the first time that we have been able to plan for so long. That's why we sat down with all sponsors and partners at an early stage and analyzed the situation: Who can communicate what and where?
What kind of partners do you have?
We have Ringier as our media partner and Coop as our main sponsor. Coop has been our partner in almost all major and long-running productions for almost 20 years. "I've never been to New York" is now also a key project for Coop. For example, window displays in all Coop City stores in German-speaking Switzerland will draw attention to the musical. Another partner is Kuoni. The travel agency offers trips to New York in the area where it acquires its customers. These are linked to the theme of our musical. Hapag-Lloyd Cruises is also doing a mailing with an offer to all its customers.
This means a very broad coverage of the target audience.
We have the breadth and depth thanks to our partner Raiffeisenbank, through which we reach 1.5 million customers. At Coop, we reach even more through the Coop newspaper alone. We are featured on the front page of this newspaper, which has the highest circulation in our country, and are launching a campaign offering Coop customers a 30% discount on selected performances.
What does Ringier offer as a media partner?
We have already been able to enclose a 32-page special supplement with the SonntagsBlick. Ringier has never done anything like this before. Other effective contributions are also planned for Radio Zürisee as a media partner.
Special actions?
Every visitor receives a boarding pass in which our partners have had the opportunity to place a special offer. There is also a competition with prizes worth 22,000 francs, the main prize being a cruise sponsored by Hapag-Lloyd Cruises. In the Coop supermarkets, 20 million portions of coffee cream with the scenes from "I've never been to New York" will be sold. We distribute printed sugar sachets in our own restaurants. In Zurich, there is a fully painted streetcar that embodies the theme both inside and out. The Cardinal beer trucks are decorated with the poster. We are also working with a car company that has covered an entire car with the poster.
Have all these advertising materials been realized by your FBM Communications?
The logo and the templates for the design were created by an agency in Germany when the musical was launched in Hamburg. We at FBM Communications have now adapted all formats and optimized them for Zurich based on our experience. We also came up with the entire marketing strategy and the concept for cross-marketing with the sponsors. Everyone is integrated into the partnership and it's the high school of today that this added value comes into play for everyone involved.
The musical "Ich war noch niemals in New York" has already reached 2.5 million visitors in Germany and Austria. When did you realize that this project could become something more?
As Udo Jürgens' manager, I have already received many offers from major producers who wanted to realize a musical. The Theater an der Wien, a big player in this field, made us an offer. But the idea of what could be done with Udo's music was not right for us. In this garden here on Carmenstrasse in Zurich, where we are now conducting our interview, Stage Entertainment from Germany then made us a concrete and serious proposal. That must have been around ten years ago. Udo and I liked the idea. But we still had a long way to go before it was realized on stage. It wasn't until about four years later that we were all completely satisfied with the result and we subsequently acquired the music rights.
What were your specific expectations of a musical like this?
I have always been fascinated by "Mamma Mia". In my opinion, it is probably the most perfect musical that combines an independent story with the music of Abba. The story has to form a unity with the song lyrics. That was also my idea. You can't make a musical for which Udo's hits are underlaid with dances. You don't win with that. The story of "I've Never Been to New York" - I was convinced of that - is a story that has to go through three generations. That fascinated me. It's also taken from modern life and therefore fits perfectly into our times.
Can you summarize the story in your own words?
The musical tells of longings, dreams and the search for a fulfilled life. We have the old couple who live in a retirement home. People today prefer not to go there because they want to age in such a way that they can die where they have spent their lives so far. Few succeed in doing so. The story begins there with two old people who meet and fall in love in an old people's home and run away from it. They want to make a dream come true once again, one day even saying "I do" to each other under the Statue of Liberty in New York. To get there, they secretly board a cruise ship.
And the younger generation?
She is embodied by a successful television presenter. She is busy with her job and career plans and neglects her mother as a result. Her counterpart is a freedom-loving wildlife photographer. Together they take up the pursuit of the couple who have disappeared from the retirement home - because it is their own parents who have run away. An adolescent boy, the photographer's son, also plays an important role. He interprets the hit "Mit 66 Jahren ..." on stage, but interestingly not in Udo's usual version, but as a cool rap.
Is content just as important a factor as the music, especially when Udo is not on stage himself?
That is the most important factor. When the story was ready, we looked at which hits could fit into the story. We have a collection of over 900 songs that Udo Jürgens composed and that are in our publishing house. We were able to use 20 of them to create a common thread without having to change a single word of the text. Both the original music and the original lyrics are integrated into the story.
Udo's music is known to an audience of millions. Is that enough for the promotion of a musical or do you need additional marketing activities?
There are many stars who have sold more records than Udo Jürgens and have not managed to have their work turned into a musical. Bonny M have sold an infinite number of records worldwide. Their producer Frank Farian also tried to launch a musical. It premiered in London, but it was a flop. Music alone is not enough. You also have to have content.
And the connection to Udo?
People always had the feeling that he was performing there. But that's impossible. What's more, that would be completely wrong. The interesting thing about our musical is that it focuses on Udo Jürgens' audience. A woman who is in an old people's home sings Udo's songs. Udo's words express his longing for her husband. The same goes for the two other generations, who put their experiences, wishes and dreams into Udo's songs. The audience is mirrored. The story has absolutely nothing to do with the life of Udo Jürgens, except that he composed and wrote the songs.
How do you explain the secret of this success?
I've probably seen "I've Never Been to New York" ten times and wherever I've been, there's been a standing ovation every night. You go home exhilarated. Especially in this day and age, when we are bombarded with negative news from morning to night, it's like a liberation. You go to the musical, immerse yourself in another world and go home happy with Udo's beautiful songs and the beautiful images of the production in your head.
How important is the choice of a suitable city for the launch?
I would never have had the courage to do a world premiere in Zurich. Our country is far too small for that. We have a catchment area of just over 1.2 million people in the Zurich area. In Hamburg and its catchment area, we are talking about 6 million. Hamburg is the third largest musical city in the world and the city that presents the most musicals in Europe. Vienna is also an established musical city, where many tourists travel to see a musical. This is not the case in Zurich. In Hamburg, we recorded an occupancy rate of over 95 percent in the first 18 months. In Vienna, "New York" ran at 99 percent for two years. We were more successful with "New York" than "Cats", which was the first musical ever to come to Vienna from England and has become a huge story there. In the meantime, "I've Never Been to New York" has even been performed in Tokyo, translated into Japanese and sold out every night for six weeks.
What role did Zurich play in the planning?
When we went to Vienna, we had already clearly planned that Zurich would follow after Vienna. That was the deal. The stage set in Vienna has therefore already been built in such a way that it can be easily adopted in Theater 11. That is also very important for the budget.
In Hollywood, 40 percent of a film production is invested in marketing. What about a musical? When we launched "New York" in Germany, we had to cover the whole of Germany for marketing purposes. The production, including marketing, cost almost 20 million francs at the launch in Hamburg. A lot of money. We could never have managed that in Switzerland.
New York, with its Broadway, is also a mecca for musicals. Is it also possible that "I've never been ..." will go to New York itself?
That could be a logical consequence. But if this consideration is there, then the producer Stage Entertainment will decide. They have the book rights and music rights. There is currently a concrete offer to make a cinema film. If everything goes smoothly, the premiere could be celebrated on Udo's 80th birthday.
Everyone is talking about the crisis. But you invite people to the show. How does that work?
That's the interesting thing about this industry. We are currently experiencing a crisis situation and no one knows where the path will lead. People are feeling more uncertainty than ever before. We, on the other hand, are more active with our group as an investor than ever before. We are also coming to Basel in December with "We Will Rock You". In December, we are producing a world premiere of "Viva Verdi" in the Hallenstadion and on November 1, we will start with "New York" in Theater 11. That means an investment volume of over 20 million from our company. I have never taken so many risks in my entire career of almost 50 years.
What prompted you to take so much risk?
What moved me were the figures. In 2011, we experienced our best financial year to date in the Entertainment division since we have been active in this business. And I realized that: People are looking for distraction. Whenever there is a crisis, you have to act anti-cyclically, I thought. I hope I'm right and that the risk pays off.
You started investing the profits from showbiz in gastronomy early on. A logical step?
Everything was created differently. I didn't invest profit from here to there, but tried to generate profit from all areas. Today, the Freddy Burger Management Group is divided into three divisions: FBM Entertainment, FBM Communications, FBM Gastronomy. In total, more than 30 companies with 350 employees are bundled under the Freddy Burger Management umbrella. That has grown again and again. I also used to manage the general agency for Puma Switzerland for nine years.
How did it come about?
I was approached. I always got offers from people who approached me.
FBM is also active in Germany: What's going on at Adagio and in the theater?
We only run the Adagio in Berlin. It's almost impossible to organize this from Switzerland. You need partners again who can do what we do in Switzerland locally. In the area of theater, I was in discussion about participating in two stages. But then I decided that it was better to concentrate on our own things. We have two theaters in Switzerland, the Musical Theater Basel and Theater 11 in Zurich. We have also been managing the St. Jakobs-Halle in Basel for two years.
How does B&B Endemol work?
Very good. We are the largest private television production company in Switzerland. It has to be said that there is only one major customer in this country. That is SRF. In this constellation, you always have to find your way. Ringier TV has withdrawn and dissolved the department. We have a very good basis. We know that we have to be active in Internet TV. We produced the daily program "m-cooking" for Migros for almost two years. This was discontinued at the end of 2009. But we want to expand this web area further. At the same time, we will continue to produce the quiz shows created by Endemol on SRF.
How are the areas of gastronomy and entertainment weighted in your group?
In terms of turnover, we are similar. In gastronomy, which also includes nightlife and, until two years ago, the Hotel Flora in Lucerne, we generate roughly the same turnover as in entertainment. We make a total of 120 million a year in the Group. In the entertainment sector and in gastronomy, which is a service sector, this is considered an above-average turnover.
Can you still control this yourself?
No. There is a structure in place. I have a responsible CEO and a CFO in each division, who perform their duties with absolute trust and are extremely committed and motivated. We also have our own fiduciary department, where we also employ lawyers for contractual situations. I am certainly still the strategist and continue to be involved in operations in certain areas, but logically I want to take a step back.
Back to the musical: How often have you been to New York?
I visited New York for the first time when I was 20, 46 years ago. I was very impressed by the city. Almost overwhelmed. But after a week, I had an intense desire to go back home to Switzerland because I realized: This would never be the city I want as my place to live. I didn't see any trees, only skyscrapers. It's a city with an insane pulse and drive. I'm glad I live in Switzerland. I'm a clod-bound person and I'm happiest when I can sleep in my own bed. We don't even realize that we live in paradise in Switzerland. I'm also the most efficient at work in Switzerland.
Udo Jürgens in the USA: What was that like exactly?
During one of my visits to New York, we discussed a recording contract for Udo Jürgens. I conducted the negotiations. But I told Udo: "If you want to be successful in America, then you have to get another manager! Then you need someone who lives in the USA and knows the whole business there. But you also have to be prepared to spend at least half the year in America. Then you run the risk of losing the market in German-speaking countries." And it was very clear to Udo that he didn't want that. That's why he decided that I should continue to manage him and we signed a contract with Bertelsmann, our partner in the record industry. Bertelsmann then merged with Sony - which is also a global company.
Needless to ask: How would your career have gone without Udo?
You can't define that. Before I became Udo's manager, I was already successful myself, had already built my house and was able to pay for it. So I wasn't dependent, which was important and good for both of us. The synergies that then arose helped us both immensely. It was almost a coincidence that we met. Where else in the world can you find a partnership like the one Udo and I had, in which we walked a common path together for 37 years. And it has endured. It's fair to say that Udo is celebrating the most successful tour of his life this year. We sold out all the big venues in spring 2012 and the repeat concerts are also going great. We've never done as well as we are now.
You once said you wanted to take it easy. What happened to that?
My approach to this is that I no longer have appointments booked for Friday and Monday and can decide freely: Do I want to go to the office or can I go away for once and enjoy my private life in a different way? That is something very central for me. I have three boys. The eldest is in the catering industry and has his own restaurant. The middle one has a degree in economics and is now looking after the second part of Udo's tour as deputy tour manager. He will then go to the Theater an der Wien, where he will do a one-year stint in all departments. If everything goes as planned, he will return to our company at the end of 2013 and will then logically have to earn his spurs there too. So that when the time comes, he can take over and continue to run the business. The youngest has completed his first year of law school and has already indicated to me that he is also interested in joining the company. We'll see what happens.
So everything is perfectly secured with a trio: lawyer, restaurateur, theater man?
Probably not secured. But it looks good.
Interview: Andreas Panzeri