
Rivella can now be called directly on the free number 0800 807 111. The voice of comedian Eric Lüthi, aka "Bresha", answers the call - in his typically dry manner, somewhere between comedy and honest community talk.
It all started on April 1 with a simple post on social media: "We have a hotline - true or not? Have you called yet?" This was followed the next day by a humorous video. Not an April Fool's joke, but a genuine offer of dialog. Open, direct and with a large portion of tongue-in-cheek. Further platforms for feedback are also offered with numerous posts on social media.
The hotline and the genuine community reactions are at the heart of the campaign. It is intended to convey that Rivella takes the community seriously. What is said on the phone flows directly into the rest of the campaign. When Rivella Yellow is celebrated, it is shared loud and proud with the world. When criticism comes, it is listened to carefully - and taken as an impetus to talk openly about the product, taste and expectations. Rivella really wants to know what Switzerland really thinks about Rivella Yellow.
Live call event and other activations
Further measures will follow in the next few weeks. On April 9, Bresha will answer the phone in person and respond to calls live. On April 14, the hotline will make a stop at Zurich main station - with a guerrilla campaign including on-site sampling.
On April 21, honest reactions from passers-by regarding community opinions from the hotline and online will follow. A competition to win yellow Rivella sweaters will be launched on April 28. And on May 5, there will also be a look behind the scenes in the case movie.
The measures are aimed at further increasing spontaneous brand awareness of Rivella Yellow, triggering trial purchases and appealing to the young target group of 18 to 25-year-olds in particular. At the same time, the topic of hate and love in social media is reflected in a humorous way - and the community is actively involved in the exchange.
The campaign is aimed at German-speaking Switzerland. In addition to OOH posters in Zurich, there is also an interactive Snapchat lens to discover. This shows the community which Rivella Yellow type they are. From "Mandatory drink for everyone who knows what taste is! 😏💛" to "Vegan Rivella? What's next, decaffeinated espresso? 🤔"
Responsible at Rivella: Andrea Murer (Social Media & Content Marketing Manager, overall responsibility), Niels Niemann (Digital Manager), Francesco Camenzind (Brand Manager Rivella). Responsible at Monami (Communication): Sui Thin Ip, Luca Rey, Matthias Lahoda (production); Loris Di Gregorio, Luis Balzer (CGI/motion design); Gianni Peng, Max Mottas, Anna Lena Delli Santi (creation/conception); Tim Schärer (project lead).