Trends in the Swiss PR industry
For the third time, the Swiss Corporate Communication and Public Relations Practice Monitor has measured and analyzed trends in the Swiss PR industry. Here are the key findings.
Around 400 PR and communications professionals from all over Switzerland took part in the third "Swiss Corporate Communication and Public Relations Practice Monitor" conducted by Swiss Observatory in December 2013 and January 2014.
- 57 percent from companies/organizations, 43 percent from agencies
- 55 percent women, 45 percent men
- 50 percent Master's degree, 23 percent federal certificate/diploma, 8 percent CAS, 8 percent Bachelor's degree
While the weighting of many questions has changed only slightly since the last survey in 2011, there have been some notable shifts in others.
The three main thematic trends
The communications industry is most concerned with three trends. In first place, still and again and again: digital communication (46 percent of mentions). However, not to the same extent as before. It seems that "digital" has finally arrived in the world of communication. In second place is the escalation speed of topics (32 percent): Looking ahead and acting - adapting and reacting are becoming key skills. In third place, the industry laments a decline in journalistic quality (26 percent). New approaches to media work are therefore in demand.
Communication increasingly a matter for the boss
More than half of all communications managers are members of the executive board (28%) or the extended executive board (23%). However, this is less the case in larger public companies. Nevertheless, 46 percent of these companies also report directly to the CEO (overall average 38 percent). All in all: communication is and is increasingly becoming a matter for the boss.
Communication and marketing: separately or together?
Together or alone? And who is in the lead? These are two questions that concern marketing managers as well as communicators. The mutual relationship continues to be a topic of discussion. The model of two independent areas that work together when necessary still dominates. The model in which communication is part of marketing also still exists. However, both variants are on the decline. Communication is increasingly gaining control over marketing (26% compared to 14% in the last survey in 2011!). These upheavals are not without consequences. There is now fiercer competition for the communications sector. And the higher up in the hierarchy the communications department is located, the fiercer this competition is perceived to be.
Focus still clearly on external communication
External communication in the form of issues communication (29%) and institutional communication (corporate, 27%) is still the main activity for respondents in terms of time spent. This is followed by internal communication (17 percent) and public affairs (9 percent). The fields of activity do not differ greatly between companies/organizations on the one hand and agencies on the other.
Strategic role of communication increasingly recognized
Half of the responding Chief Communications Officers (CCO) are involved in strategic corporate decisions according to their own assessment. And over 70 percent are heavily involved when it comes to change processes; in the 2011 survey, this figure was only 48 percent. This also applies to agency CEOs (65% compared to 45% two years ago).
Shifts in the channel mix
The organization's own media continue to play the main role (31%). This is followed by news media (earned media, 27%) and interpersonal communication, which increased to 27% compared to 2011. In contrast, the importance of advertising and promotion (paid media) declined (16%).
New trends in the use of digital media
Social networks continue to dominate. However, it is interesting to note that their importance seems to be declining: from 58% in 2011 to 49% today and 35% "in the next 12 months"! On the other hand, and probably not unexpectedly, the advance of mobile applications from 28% two years ago to 40%.
Strategic perspective for the involvement of an agency on the rise
Companies/organizations continue to cite operational reasons as the main reason for using an agency ("extended workbench" 54 percent, capacity balancing 60 percent). However, this motivation has decreased compared to the last survey. Instead, reasons such as the agency's strategic and market expertise are increasingly cited (23% compared to 16% in 2011).
What training and further education?
In terms of the relevance of training and further education courses for the profession, the MAS (Master of Advanced Studies) or Executive Master's degree is mentioned most frequently (62%), followed by the Master's in Corporate or Business Communications (full-time course) and a federal diploma (both 59%). CAS (53 percent), subject-specific short seminars (51 percent) and the bachelor's degree (41 percent) came next.
High level of satisfaction
Communication professionals seem to feel comfortable in their profession. In any case, 83 percent of those surveyed would also recommend their daughter or son to work in this field. The high level of approval applies regardless of whether you work in a company/organization or an agency, and also regardless of industry, age, gender and professional experience. Incidentally, an average of 63% of respondents stated that they had also worked in areas other than PR/communications in their previous careers.
More detailed information and insights on numerous other questions from the monitor can be found in the full version (English) as well as in a short version (German, French) on the websites of the initiators:
















