Online marketing Blue Eyes Marketing has psychographically examined the websites of three newspapers: Blick.ch, Cash.ch and 20min.ch.
In some readership studies, the majority of Blick readers have a low income and a similar level of education only because respondents with a higher education do not want to come out as Blick readers for image reasons. This thesis is now receiving additional impetus from a Bluemind study by the market research agency Blue Eyes Marketing. "We know from this that the entry age of Blick.ch visitors is even lower than previously assumed - namely at 16. It also confirms the MA-Comis results, according to which many are very affluent, well-educated and also highly positioned professionally," says Bernhard Wüthrich, head of Blick-Online. In fact, according to Bluemind, 38 percent of Blick.ch users have an income of more than 8,000 francs, and 48 percent hold middle or high management positions. Wüthrich: "That's an indication that these people are more likely to be loyal to Blick online than to Blick newspaper." The fact that 19 percent of online users count themselves as Blick readers and 49 percent buy an issue if they are interested in a topic is interpreted by Wüthrich as follows: "Our website is not taking readers away from the print product, but could even encourage them to buy more.
More know-how about users
André Michel, Head of Cash-Online, comes to the same conclusion, although the situation at Cash.ch is different: "Cash.ch users and Cash readers are not
same people, but they have similar psychographic characteristics." Both readers and users have a good education and a high income. Of the users, Michel now also knows that 90 percent invest in securities. This interest in the stock market explains why
80 percent of Cash.ch users still log in via Borsalino.ch, although this channel has long since ceased to be advertised. "For us, growth potential opens up thanks to the study, namely when we succeed,
Turning readers into users and users into readers," Michel is convinced.
The most important findings from the Bluemind studies are quite different at 20Min.ch: It is now clear that the five entry-level sites studied (Home, News, Community, Entertainment, Supermarket) are found close together in the progressive field. However, Stephan Obwegeser, who is responsible for marketing, primarily used the affinity values of the study, specifically for the recent website redesign.
Young and eager to expandData on Blick.ch, Cash.ch and 20 Min.ch were each collected online for four weeks at the end of 2003: Anyone visiting one of these websites was asked to participate once by means of a pop-up. In addition to standard questions, the questionnaire also contained images that had to be evaluated. According to Markus Britschgi, owner of Blue Eyes Marketing, at least 600 completed questionnaires were required per website.
However, offline product studies are becoming an increasingly important mainstay for Blue Eyes Marketing. "Already today we have more
offline than online orders. We will therefore place even more emphasis on this area," says Britschgi.
In addition, an expansion to Germany and Austria is in the offing. Britschgi is in talks with institutes that would like to work with the Bluemind typology in this region. (mk)
Markus Britschgi, owner of Blue Eyes Marketing.
Users under the magnifying glass: the websites of 20 Minuten, Blick and Cash.
Markus Knöpfli