Breakfast market Obwalden-based Bio-Familia won the 2004 Marketing Trophy in the 50 to 299 employees category. The muesli producer owes its success to constant innovation and clever communication. 100 years ago, it was laughed at and punished with expulsion from the medical association. And has since been copied hundreds of times. With just a few ingredients, Maximilian Bircher-Benner has created a success story that is second to none. And this was only because he went against the trend of soft-boiled food at the time and served his patients raw food: rolled oats, grated apples, nuts, lemon juice and condensed milk. Over time, "D'Spys", as Bircher-Benner called his invention, not only won over all Swiss mothers, but also enticed millions of Germans to do some unusual oral gymnastics: "Müesli" is probably one of the most commonly used Swiss words in Germany after "Tschüss". Unfortunately for Bircher-Benner, branding was still unknown in his day: today, his healing porridge is served on breakfast tables around the world by the ton.
According to Demoscope's "Market Radar Breakfast Habits", four percent of Swiss people eat breakfast cereals every day, five percent are enthusiastic about muesli mixes and four percent about cornflakes. In Switzerland alone, according to a study by market research company ACNielsen, between December 2002 and November 2003, flakes with a total value of
of 145.2 million francs.
But muesli is hardly Bircher muesli these days. Limiting it to the bare essentials may be appropriate for those recovering from illness. Grating, shredding and mixing are a thing of the past: classic Bircher muesli now only accounts for 14% of total muesli sales. 60 percent goes to so-called ready-to-eat cereals (RETC). However, these and the equally popular crunchy muesli have one major disadvantage: with their high sugar and fat content, they pack a hefty calorie punch. Unfortunately, as is so often the case in the kitchen, the same applies to cereals: if it tastes good, it probably tastes good.
Success thanks to pioneering products Low in fat, reduced in sugar and still crispy? The Familia Fit Crisp, which has been awarded the Trophy, achieves this. Bio-Familia has developed a new baking process that allows the production of crunchy muesli with a significantly lower fat and sugar content. The family-owned company is thus consistently pursuing its strategy of maintaining a niche position with pioneering products. It was founded fifty years ago by Ann and Georg Hipp - from the German baby food producer of the same name - with the intention of being the first company to produce Birchermüesli on an industrial scale. Another pioneer was Bio-Familia in 1997, when it became the first Swiss manufacturer to launch a müesli on the market that followed the functional food trend launched in the dairy sector: Familia c.m. Plus, enriched with calcium, magnesium and vitamin D, aims to strengthen bone mass. Two years later came Familia a.c.e. Balance, which aims to boost the body's defenses with antioxidants A, C and E. The fact that their health benefits are difficult to prove is a difficulty that all functional food products share. Familia Fit Crisp, however, does not have this problem. At a time when doctors around the world are sounding the alarm and warning of the fatal consequences of increasing obesity, low
The fat and sugar content of an otherwise tasty convenience product can hardly be beaten as a selling point.
It is therefore not surprising that the success of Familia Fit Crisp did not require any special persuasion. "The concept impresses with its practical relevance," was the verdict of the 2004 Marketing Trophy jury. Crispy Light" has been well received by the target consumer group - health-conscious women aged between 20 and 35. According to Marketing Manager Daniela Reichlin, the third product in the functional food line has already exceeded sales expectations in its first year.
"As a niche player, we also see an opportunity in the future - thanks to well thought-out concepts and innovation with quality," says the marketing manager with conviction. Although the cereal market is undergoing major changes and the boundaries between product groups are becoming increasingly blurred, the Familia brand is currently in a good position: In the retail trade (excluding Migros and Coop), it is the leader in both the crunchy muesli and Bircher muesli markets. With 95 employees, the company produces 9100 tons of müesli annually, two thirds of which remain in Switzerland. The company now exports to 43 countries. Turnover amounts to 44 million Swiss francs.
Little effort for a lot of knowledge
The marketing budget is comparatively small: around CHF 600,000 is spent on traditional advertising tools. True to its mission statement "close to the market and innovative", Bio-Familia conducts its own market research. "This promises proximity to consumers and their needs," explains marketing assistant Petra Feierabend. "In the IHA studio, we interview people ourselves. We are convinced that with our method, 20 to 40 qualified surveys can already point the way forward."
The company also relies on widespread product sampling in connection with the sponsorship of sporting events, cooperation with Presenter Service and targeted distribution, for example in swimming pools. Pull strategies are the main focus for advertising campaigns. Studies in fitness centers, group discussions and surveys in school classes have already been conducted in collaboration with the Lucerne University of Applied Sciences and Arts.
For the packaging, Bio-Familia is obviously relying on the tried and tested: the outlined dancer against a white, green and blue background also adorns Nestlé's fitness muesli. Significantly, however, the multinational's figure appears considerably stiffer than the high-spirited dancer of its agile, small competitor.
Family anniversaryBio-Familia AG was founded in 1954, at that time still under the name Somalon AG and specializing in the distribution of baby food. Just four years later, the young company put its idea of industrially producing Bircher muesli into practice. The company, based in Sachseln, recognized the trend towards plant-based nutrition as early as the beginning of the 1970s. Bio-Familia continuously expanded its range and was able to successfully establish its products - from wholefood nutrition for athletes to the "Pickers" muesli snack - in various other countries, helping the dialect term "müesli" to achieve worldwide fame. (la)
Pretty fit: With trendy products and a fresh appearance, Bio-Familia is holding its own against food multinationals.
Katrin Piazza