As head of the Communications and Marketing department, Claudia Bossert wants to sell SF DRS much better. "In the past, television was simply there. Today, it has to be sold as a service to the audience against the competition," says Claudia Bossert, summarizing the most important tasks of her new department. SF DRS is in competition with foreign broadcasters, despite its permanently high market share. "Our credibility is there, but it can be emphasized more." It's not a matter of launching a PR offensive, he said. But, "If we create events in the program, that has to be supported communicatively and with marketing measures." Her first television experience that the new member of the SF DRS management team may remember is the 1972 Olympic Games in Sapporo, where Claudia Bossert still remembers how the whole family cheered along in front of the TV set at five in the morning as Russi and Nadig won their medals. "Wow, that's it!" said the sports-enthusiastic commercial employee to herself a few years later when the new magazine "time out" advertised for a production assistant.
Claudia Bossert became a dispatcher and was most recently Head of Communications and Chief of Staff at the Sports Department of SF DRS and at the Sports Business Unit of SRG SSR idée suisse for five years. In both functions, she had to sell television's services to the media.
With the newly created Communications and Marketing department, this approach is now to be intensified even more. Around 60 people will be involved in this work. There were over 200 applications for the management of the department. After four rounds in the evaluation process, one external candidate and Claudia Bossert still remained before the regional council committee.
Claudia Bossert says she is "really gripped by the television virus. But working as a journalist or even in front of the camera was never a dream of hers. She sees herself as an "organization person," although she loves to write and is good at it. The new PR boss has always had to deal professionally with broadcast criticism and has also completed all the necessary training for communicating, first as a PR assistant, then as a federally certified PR consultant.
Claudia Bossert is pleased that she can now carry through the development work she has done on a small scale in sports in a higher-level function for the whole of SF DRS. "But I can't simply put sports concepts over the house, that's clear to me." Nevertheless, the experience will make a lot of things easier for her.
A highlight in her earlier work for Claudia Bossert was the World Ski Championships in St. Moritz. Here, SRG idée suisse, as the host television producer, was responsible for the entire TV world signal. The Communications Department, under Claudia Bossert's leadership, was responsible for overall communications and provided the entire information service, from a production manual for the foreign stations to an electronic information system. On monitors on the premises, journalists, technicians and other responsible persons could constantly get the latest information. There was a media center as a service for the 30 foreign television stations. A team of 350 people from all SRG business units also required internal communication.
Another target group was the media in Switzerland. They were offered comprehensive media relations services ranging from documentaries about the World Cup to press conferences in the run-up or, later, media tours of the elaborate TV production. The communications department offered the media attractive stories, such as a report on the cameraman who had to spend the night in a container on the opposite slope to the race track, or stories that made the media want to cover the TV production of the World Championships. "We achieved a very good presence in the media. The public took note that SRG is doing a tremendous job here."
In the past, all departments worked on their own on communications. Now, the Communications and Marketing department is expected to be more efficient by jointly implementing and networking projects for all areas: Program promotion, Internet, media relations, sponsoring, PR/advertising, events and internal communications.
All the functions Claudia Bossert had at SF DRS were new jobs. "time out" was a new program. The Business Unit Sport was new. It was also new that the Sports department had its own communications. "Building it up is fun for me, although of course you can run into difficulties in the process." You take something away from someone and position yourself.
However, Bossert does not want to implement new ideas simply through the hierarchy and position, but she wants to convince people through her work. In this respect, she now feels well covered by the new management, from which changes are expected. "It is now a very interesting phase to be able to play an active role in the management. The house is in upheaval, and something is happening."
Claudia Bossert: "There is a better way to highlight our credibility."
Andreas Panzeri