Children's marketing With the start of the new school year, Migros' popular little Lilibiggs are set to make a big splash. "There's a lot that's unique about this project," says Reto Alborghetti, owner of the Zurich-based communications agency of the same name and himself the father of two target group children. He is referring to the Lilibiggs marketing idea, the products and the team of creators who, after a year of development work, have taken the three-strong comic family to the level of totally comprehensive networking. Caught up in license death
For years, Switzerland's largest retailer has relied on comic figures as ambassadors for its product range for the younger customer segment. Most of them, such as Pingu and Globi or Asterix and Obelix, had a predefined life expectancy due to their license agreements. The problem, however, was that this expired more quickly than that of the advertised products. As a result, the established characters disappeared from the packaging and shelves. The identification and ambassador function was abruptly ended for both buyers and consumers. Cristina Regazzi and Reto Alborghetti, together with Michael Meister, Hugo's original illustrator, were able to put a definitive end to this long and costly rise and fall of popular figures.
After the small strategy team had clarified the market, needs and opportunities, the internal Migros team, Beat Mühlemann and Claudia Haueter, gave the go-ahead for the innovative program in March 2003. A real exploit for Alborghetti, who - together with Markus Rottmann and Felix Zimmermann - never dared to hope that a project of this size could be managed from concept to realization by a non-top 20 agency. "Only a handful of people were involved right from the start," says Alborghetti, who is familiar with youth marketing.
At home in the chestnut tree
At the beginning, the lean team had to find a name. The family name had to have both a brand and identification character. It had to sound appealing and still be unprotected and allow for an extension of the comic family, as the character Hugo had already been able to gain a few months of market experience with the orange M. His sporadically appearing white dog, on the other hand, was still nameless and not yet entirely sure of his function. Right from the start, the name Lilibiggs was the creators' favourite, Alborghetti recalls, "even though it was very polarizing and was discussed accordingly".
The communication tools and measures were developed practically in parallel. The basis for the development work was the new marketing program. The three funny cartoon characters were to act as Migros ambassadors for children, taking up their needs and wishes and interpreting them with their own means in various media: Hugo, the chaotic, talented sportsman, Nina, the clever, fashionable organizer, and Tobi, the clumsy yet smart amateur gardener and slipper collector. Together they live in a tree house on a huge chestnut tree, go to school, play pranks, actively enjoy their free time and take care of everything that moves children.
Fun makers and life helpers
By the end of this year, Hugo, Nina and Tobi will be looking out at us from over 150 products and forging a family bond with Migros customers. In all stores and in the Food,
Nearfood and non-food products will be clearly identifiable for children and adults. It goes without saying that all these products are developed and manufactured according to nutritional, health, environmental, fun and enjoyment-specific criteria, the client explains.
However, the Lilibiggs' activities do not focus on products. Nutrition, hygiene, leisure, exercise, respect and tolerance are the topics that the three figures address and offer tips and life advice. The M-Infoline telephone helpline and nutritional advice, the Club Minu for children with weight problems and the wide range of services, including children's play areas in almost 80 Migros stores, are all part of the Lilibiggs' activities.
Restaurants and mailboxes on the specially created Internet site are intended to convey a clear willingness to engage in dialog with children and their parents.
The world of the Lilibiggs was introduced in an initial introductory phase at the end of 2003 by means of a series of comic ads. In it, the small family explained, for example, how to let the spaghetti run out of the shower head or how Tobi the dog defines his version of "going to work". They introduced themselves as refreshingly childlike and funny and cheerful, but with a sensible and serious side.
Rapid anchoring
These comic strips have been appearing weekly in the Migros press and on the Lilibiggs website since the beginning of the year. At the same time, the comic heroes became active at POP as inflatable figures, animated shelf stoppers, floor stickers and on store and window posters. And for the virtual space, Alborghetti developed the animated and interactive online presence lilibiggs.ch in collaboration with the web agency. The weekly Lilibiggs information page in the Migros magazine and Azione as well as in every issue of Saisonküche is intended to ensure that the brand is quickly and strongly anchored. With its sticker promotion (see box), the major distributor is putting the economic icing on the cake of Michael Meister's M-sympathizer.
The campaign is accompanied by F12 and F200 posters, which were planned and purchased by Konnex, and by an interactive game on the Lilibiggs homepage.
Alborghetti is enthusiastic about so many activities: "For the first time in Migros' history, if not in the history of retail at all, a major distributor has developed such a consistent and long-term marketing program around the concerns, needs and problems of children and families." The future will show how independently and credibly the Lilibiggs can support Migros' social and cultural commitment.
From the sticker campaign: Dragons are also keen on these pictures.
The main protagonists of the Lilibiggs world: Tobi, Hugo, Nina.
Even ghosts love the Lilibiggs.
The Lilibiggs awaken children's collecting fever.
Sticker album for freeThe Lilibiggs sticker promotion is running in weeks 34 and 35 along the lines of the Italian Panini stickers. An album for 30 stickers - 6 of which have a glitter look - is designed to provide children with fun and entertainment. Unlike the expensive kiosk stickers, everything is free at Migros. The fact that the promotion runs at the same time as a planned focus on POP activities is no coincidence, but a tactic and synergy. During these weeks, albums and stickers will be distributed free of charge in all stores, restaurants and other M partners such as SportXX and Micasa. The stickers themselves can be found as promotional give-aways on many products. The points of sale will also be decorated with innovative POP material and ten Cumulus points will be awarded. (la)
Luca Aloisi