Event industry From suck-up slogans to a serious marketing tool: The event market wants to grow up. Friday the 13th is hardly an ideal date for an event for superstitious people; potential visitors might feel safer within their own four walls. Especially in their own bed. Ikea, known for its quirky promotions, takes advantage of the calendar coincidence: On the supposedly unlucky day, the furniture store is bringing its new catalog to friends of the Swedish style of living as part of its "Complete Bedroom Party". Under its Dietlik roof, the world's largest home furnishing company will present new products, tell Swiss bed stories and "toast to sweet dreams" with a Swedish buffet. With one of the relatively highest densities of events, the organizers in Switzerland's confines can hardly avoid such dates. Over 800 events with over 6000 visitors each had to be spread out over the past year, for example. And this does not even include sporting events.
"The Swiss are real party animals," says Hansruedi Knöpfli, Head of School at the Swiss Marketing Academy, getting to the heart of the matter. And who would dare to contradict him shortly after the Street Parade public event, which attracts millions? As the provider of the practice-oriented diploma course in event and sponsorship planning, Knöpfli wants to introduce students to all aspects of events - from corporate events for the board of directors, to B-to-B events for retail partners, to launch events for end consumers and public events for prospects.
Despite the generally high level of interest in the course, which Knöpfli also interprets as a sign of economic recovery in the industry, he is somewhat understanding of the critics' reservations. "Within the marketing mix, events still have a short tradition as a specialist subject. There are no reliable figures in the domestic market, nor can we speak of market transparency," says Knöpfli. However, the need for a concept, structure and controlling is helping to drive forward the development of a scientific basis. However, this will require a few more years of scrupulous research, evaluation and classification of the data.
data obtained. Costs that hardly anyone is currently willing to take on.
Ultimately, the subject of events does not seem to lend itself to either academic theory or marketing theory. Hansruedi Knöpfli knows that whether or not an event is creative and sparks the interest of visitors hardly depends on the theoretical concept. On the other hand, concepts make it easier to handle planning, logistics and legal problems.
The SPRI is also responding to the increased demands of clients and customers in the event sector with its new postgraduate course in event communication. However, the focus here is on overall communication and the key measures for an event, explains course director Marina Villa.
Positive trend in the trade fair sector
The importance of these tools becomes clear when you consider the economic significance of the event industry in Switzerland. According to surveys by Expo & Event and MCI, the industry generates annual sales of around one billion Swiss francs with well over 700 all-round and specialist agencies.
According to Wemf, trade fairs and exhibitions contributed around 240 million Swiss francs (2003). According to the Swiss Exhibition Association, which calculates the net income from the rental of hall space, this represents a regular decline of 1.6 percent compared to the previous year. However, according to Bruno Kleger, the person responsible, this will probably be made up again this year.
Yuri Camagni from exhibition specialist Messerli attributes the stable to positive development to the streamlining of trade fair structures in recent years, among other things. As a result, exhibitors have regained their confidence and motivation.
Established exhibition stand construction companies such as Messerli, which has strategically expanded its range to include event services and interior design, benefited in particular from the changes and concentration. Messerli thus appeals to those companies that want to give their offices, reception areas and showrooms a uniform CD and thus anchor the brand, its values and soft factors visually even more succinctly with the target group.
At the same time, Messerli supports event agencies with equipment and implementation tasks. The trend towards more space for exchange and networking - away from the shrill and loud mega-event with pure entertainment value - now confirms the development of such new service units. "Until a few years ago, only progressive sectors such as IT relied on a lounge atmosphere and upstream and downstream measures for their events, but now even the industrial sector is getting a taste for it," says Yuri Camagni. In addition to emotional imagery, he has noticed an additional trend at trade fairs that goes in the same direction and serves to provide personal, proactive customer support. "Many exhibitors enhance the impact of their trade fair participation with elaborate accompanying events or lounge areas. Here, contact and business can be better cultivated in a pleasant atmosphere away from the competition."
As with trade fairs, increased multimedia and professionalization also open up new possibilities for measuring and tracking success in the event communication arena. Thanks to the trend towards interactivity and individualism, below-the-line agencies have been able to significantly outperform traditional agencies in the competition for budget shares. "Clients are also demanding more quantitative metrics for 'below the line' measures," reports Polo Looser, Director of MCI Switzerland.
For the Swiss market launch of Evra patches - already the second most widely used contraceptive in the USA - MCI organized an event for 1,500 guests in Zurich's Maag-Areal. "We have now been able to calculate the return on investment from this event," says Looser. In future, he is convinced that such measurement data will be included in event planning. The benchmarks for the various sectors - from cars to fast-moving consumer goods - will play an even greater role.
Economic efficiency, meaningfulness
In contrast to the past, events today also pursue similar goals to traditional advertising: Gaining market share, setting trends and strengthening the brand. In addition, according to Looser, the Eventflector measurement system developed jointly by Reflection Marketing and MCI includes criteria such as integration, strategic and brand relevance, event implementation and so on. The insights gained from the Eventflector lead to proposed solutions for further measures.
In addition to the previous event elements, such as the mix of emotional experience, information in a group setting, a positive environment and a stronger memory effect, such new event measurement models explain the growing popularity of experience-oriented events. In particular, products with a strong lifestyle orientation such as energy drinks (Red Bull) or new medicines are increasingly being advertised via live communication, while traditional advertising media only play a supporting role and receive a more modest share of the budget.
According to Christina Spindler, member of the Group Worldspan management team, the decisive factor for this positive development was also the disillusionment after the super hype at the end of the 1990s and the realization that event marketing was often only a means to an end in itself and thus remained pointless and purposeless: "The central question today is the profitability and meaningfulness of a business event." In contrast to Germany, she is already seeing the first promising increases in turnover in the Swiss event industry. Despite the unstable economic situation, she is pleased that "above all, the behavior and attitude of customers has changed positively. Clients are increasingly seeking out agencies on their own initiative and no longer the other way around. The inquiries for 2005 are also very good." More and more international holding companies, which otherwise rarely come to Switzerland with their events, are also organizing events here.
Annette Weisskopf, partner of the Zurich-based Action Agency, which works for clients such as Swisscom Mobile and Nokia, particularly in the youth segment, distinguishes between sectors with great event potential and those that are on the decline: "Sponsorship events in the fashion sector have declined dramatically in recent years because they often missed the target groups they were aimed at. On the other hand, sport and music in the form of open-air and freestyle sport events have once again seen strong growth." Her business partner Andreas Lehner sees the reason for this in the prices of Swiss fashion events, which even offset the supra-regional spill-over effect, and in the fact that sports and music events are often more innovative despite their tradition and their media response is often broader.
Whether sponsored in-house productions or self-directed business events, the question remains: Will the event industry benefit from the handicap of traditional advertising media with the segmentability of increasingly multidimensional and individualized products or not? In any case, the recently founded IG of event contractors Eventcircle.ch is the first to attempt to get rid of the event industry's Jekami image: through clear differentiation from other disciplines, greater market transparency and exchanges of ideas and contacts between external and internal service providers. The goals have been set, but there is still a long way to go.
Celebrity presenter for Evra's medical event: Sandra Studer with a contraceptive patch.
Mega party for a million guests and dozens of event partners: Street Parade Zurich.
On Friday, August 13, it's safest in bed. Ikea's invitation to the "Complete Bedroom Party".
Trends in live communicationBased on a GDI future study and internal assessments, MCI Director Polo Looser develops three trends for the future of event marketing.
Thesis 1: The megatrend of the experience economy continues: creating emotions, making experiences, experiencing spectacles, helping to shape productions, being seduced, stimulated or fascinated.
Thesis 2: In the future, experiences will be co-created by the participants, because anchoring in the memory of the visitors only arises through high involvement.
Thesis 3: The content of the event will become more important in the future. Instead of sensory overload, clear storylines, scene expertise and strategic objectives are increasingly in demand. Rapidly advancing globalization is further reinforcing the above trends.
Luca Aloisi