Banks UBS uses Publicis' "You & Us" campaign to counter the impersonal image of the global financial giant In June 2003, UBS launched the unified brand, which was intended to position the banking institution as one company both internally and externally. Although the simplified brand structure of the integrated business model pushed corporate brands such as Warburg or PaineWebber into the background - and swallowed up billions in write-offs - it seems to have strengthened the brand identity as a central success factor. The corporate brand, which was already internationally preferred and best known at the time, continued to grow in all target customer segments. Central customer care
As the unifying element of the new brand architecture, the UBS brand has gained recognition, profile and market share in various markets. Both for the business with private and corporate clients and for
the labor market, where an improved starting position was created. In 2004, UBS, as a leading asset manager and provider of wealth management, securities and investment banking services, achieved the highest annual net profit in the company's history - around CHF 8.09 billion.
The success of UBS is also the success of its clients and vice versa. It is therefore not surprising that client service is the top priority in the core values. The first global advertising campaign since the introduction of the unified UBS brand was developed jointly by Publicis London and Zurich and is intended to emphasize precisely this qualitative relationship between UBS and its clients. The title of the campaign - "You and UBS" - also reflects the future brand communication.
In the first phase, the creatives used the symbolic imagery of togetherness to convey the personal relationship and intimacy between the customer and their advisor: two people consistently appear in the TV commercials and advertisements in a striking setting. However, the focus is always on the people, customer and advisor, with their needs and tailor-made solutions. All scenes were chosen in such a way that the feeling of familiarity is palpable. What the bank brings to this relationship is subtly conveyed by the background and the copy. The inward-facing advertising message is just as clear: the role of the advisor is essential, after all, only they can fulfill the promise in their customer contacts. The geographical focus of the brand campaign is on
the USA, where awareness of the Swiss financial services provider has already risen sharply but still has great potential.
CD Markus Gut is convinced that the new umbrella concept and the slogan work well in all markets, regionally and locally, in image and product advertisements and for all corporate groups and customer segments. Bernhard Eggli,
Head of Brand Management, recognizes another area of application: "I also see 'You and us' in connection with event sponsorship, for example when the slogan evokes feelings that clients and UBS share during a regatta at the America's Cup. The slogan can also be used in HR communication with existing or potential employees, but the primary aim of the campaign launched in February is to familiarize existing and potential clients with the multi-stage advisory process.
Different final versions
The first wave will run worldwide until June and will be followed by a second wave between September and December to improve penetration. The planned advertising measures were repeatedly tested in the various focus groups. The final versions differ greatly from country to country in some cases. In Europe, for example, a scene in a typical US snack bar was not used because it was perceived in tests as an unusual environment for discussing financial issues. The semantic challenge was not much easier in German. Compared to the English slogan, "Sie und wir" loses some of its connotation of familiarity and almost gives the impression of distance.
The central element of the UBS advertising campaign: the personal relationship between client and advisor.
Luca Aloisi