As the new Managing Director at TEQUILA\, Daniel Brüngger wants to turn the dialog agency at TBWA\ into a leading address for "connections marketing" in Switzerland. "Why don't you just buy a brass plaque, have your name engraved on it - and there you have your own agency," said a few colleagues when Daniel Brüngger, as Managing Director of Lowe Direct, could no longer oppose the restructuring decision of the international network.but that was not his solution. "I'm not a lone wolf," says Brüngger, who prefers to work as the new Managing Director at TEQUILA\ in the large TBWA\Omnicom network from October 1. "Here I have clients where I can make a big difference on a broad level. This work in a professional team interests me more than having to spend years building up a small agency."
Customers like SBB, for whom
TEQUILA\, which manages the "Magic Ticket", or now McDonald's are demanding solutions where Brüngger can play on all the registers that he has been refining in the DM industry for 20 years.After training as an electrical engineer, Daniel Brüngger began his career at the Datron data center, a leading service provider for dialogue marketing. As sales manager, he was responsible for databases for major customers such as Quelle Europa, Kurfürst Warenversand and the Red Cross. "We were doing CRM, but we didn't know what it was yet," he says today with a smile. The idea that a consumer comes to a brand via the connections in a database and that you can control a dialog via data structures quickly fascinated him. He later developed these possibilities further as Head of the Direct Marketing Profit Center at AT&T/NCR.
Eight years ago, the technician felt the time had come to switch from pure database marketing to advertising. Together with Guido Wietlisbach, he quickly developed his own agency so successfully that the newcomers were able to acquire their competitor OgilvyOne Switzerland in 2000. After these years of development, the relationship was "a little strained" in 2004. They were looking for the best way to continue running the company.
Brüngger subsequently left the company and switched to Lowe. There he took over Lowe Direct in a cloak-and-dagger operation. This was at a time when the "merry-go-round" in the DM sector with customers and staff was spinning very fast and his predecessor moved to the competition.
Daniel Brüngger had to replace a team very quickly, reassure customers and get to grips with Lowe's well-known cluster risk. He succeeded in doing this with six well-known new customers. He was also able to set up a new core team.
However, as Lowe increasingly hit the headlines in the wake of international developments at the network, even this success was no longer of any use. Brüngger was not interested in an MBO of Lowe Advertising, but wanted to take over Lowe Direct & Interactive in isolation. However, their ideas about the conditions diverged too far. "Fortunately, after the painful closure, all the people found good jobs with well-known agencies."
Of course, Brüngger is proud that he also received "many offers" from all Swiss regions and various communication disciplines. He quickly found out that TBWA\ had the best groove for him. "There is an inspiring spirit of optimism." He found "very good people who are masters of classic communication" and also saw that Daniel Huber had "built a TEQUILA\ that is good and solid".
Particularly important for the new Managing Director: "There is also a great understanding of other disciplines among the unit managers." Brüngger has already seen this during a few trial days at TEQUILA\. Many specialists often want to do everything with the same tool. One dialog marketer says of the communication problem: "Let's send emails and the problem is solved." - "And an event agency will say: let's fly in Pavarotti - and the problem is solved," jokes Brüngger.
His approach is now to define the relevant connections across the communication disciplines and for all consumer touchpoints. At TEQUILA\ and TBWA\, he sees "good opportunities to offer leading Connections Marketing in Switzerland. We have a solid basis for this with our own new tools, a professional team and a jointly developed instrument called Connex."
Brüngger believes in his profession: in Germany, 35 percent of all advertisers chose direct communication channels in the first half of 2006. "Over a third, I see that as an opportunity," says the "man between the disciplines".
The specialist is motivated for his work when, thanks to DM, over five million francs can be raised for a charitable organization with a budget of 300,000 francs, for example. "When you see that, it's fun. For direct marketers, the satisfaction lies more in the solution, and an Effie counts for more than other prizes - which you are of course proud of."
When he's not between CRM, dialog and advertising, Brüngger can often be found at the market, for example at Helvetiaplatz, and in the evening behind the cooking pots or in front of the wine rack. He can also switch off very well in any opera house in the world. Because "eating and drinking is not good for your figure", he likes to balance things out with exercise - sometimes in the forest, sometimes in the mountains, but mostly between holes 1 and 18.
Andreas Panzeri