Mobile Radio Mobile Radio increases awareness and promotes dialog with customers and employees. With the new 2007 Office system, Microsoft has completed the biggest launch in the company's history. This was reason enough for the software giant to launch a new dialog channel for its sales department. Since the beginning of May, around 250 sales representatives and partners have been receiving a radio program on their cell phones every two weeks. The strategic marketing objectives are clearly outlined: Increasing turnover, partner loyalty, sales motivation and knowledge management. An information medium could hardly be more personal: listeners receive a link to the program via SMS. By calling up the SMS and pressing a button, the program can be listened to from a cell phone. The content is aimed at supporting sales in day-to-day business. In interviews, experts explain the new product features and provide background information on sales trends, application scenarios and competitor products. In addition, listeners receive news about current customer projects, practical examples and useful sales arguments. Individual components of the program vary depending on the recipient. With the help of a pre-defined whitelist, the system can check who is calling when the SMS is retrieved. "We only want to communicate internal company information, such as details about sales figures, internally," explains Katherine Heumos, who is responsible for corporate publishing projects at Microsoft. "This allows us to select interview partners who are either better known internally or externally," Heumos continues. It is crucial that everyone gets the news that is most interesting for their daily business. The focus is on the practical benefits of the program.
Mobile radio opens up new ways of communicationA special focus is placed on dialog. In order to promote employee and customer loyalty, listeners are actively involved in the broadcasting concept: They can vote on individual contributions using the keypad, and have the opportunity to send suggestions for improvements and topics to the editorial team using a prompt. "This option is actively used and is an important feedback tool for us," reports Heumos. Extensive analyses also ensure transparency: statistics record how many listeners have called and how long individual contributions were listened to on average. For specific questions, callers can also be put through directly to the relevant expert.
The advantages of mobile radio over traditional communication media are obvious: it is lively and therefore authentic, interactive, available everywhere, measurable and exclusive. The whitelist ensures that the information does not fall into the wrong hands. The telephone numbers of the desired addressees are stored on the server in advance. The moment someone retrieves the message, the number of the caller's telephone is compared with the number stored on the server. If there is no match, the message cannot be listened to.
Such solutions have been technically possible for years, but only now are mobile media forms such as mobile radio, podcasts and vodcasts making a breakthrough. The corporate publishing service provider BurdaYukom Publishing GmbH is a pioneer in this field. As early as 2004, the Munich-based service provider broadcast the first radio program on behalf of Roland Berger that consultants could listen to on their cell phones. BurdaYukom Publishing realized further cell phone radio projects for Siemens Networks, now Nokia Siemens Networks, and Fujitsu Siemens Computers.
The opportunities of such mobile services lie above all in the linking with existing media, with the aim of reaching readers via the channel that is most suitable for them at the time. Customers of Fujitsu Siemens Computers, for example, receive an e-journal before the Impact0 magazine is published, which uses a mix of print, audio and video elements to whet the reader's appetite for the new print edition. Cross-media networking has long been praised by publishers and marketers. However, it is no longer a utopian dream that the morning cell phone news listener can access online reports, podcasts or print articles a few hours later for more in-depth information - whether in the business-to-consumer or business-to-business sector.
This example shows that corporate publishing is no longer limited to print media. In combination with mobile devices, information can now be made available at any time and from any location.
Mobile radio - how it worksThe recipient receives a text message - the content corresponds to the headline of the most important message - informing them that a new program is ready for them. A service number is stored in the message, which is automatically dialed by pressing the call button. Only those whose cell phone numbers have been registered in advance can listen to the message. This protects the medium from unauthorized access.
Sabine Pracht is Project Manager and Editor Audio Formats at BurdaYukom Publishing.