Column On speech exhibitionists, communication sociopaths and the happiness of inaccessibility.
You can't not communicate" - Paul Watzlawick's clever aphorism may take on a new meaning. The original quote from the psychoanalyst and master of subtle wordplay dates back to the good old days, when there was no internet, no cell phones and no Blackberries. In the new world of networked computers and mobile receivers that can be taken anywhere - even on a Matterhorn tour or in a beach chair - there are supposedly more and more people who can no longer communicate because they simply don't know the off button on their technical device. People like you and me, who seriously believe that professionalism is also demonstrated by the fact that you are available around the clock. And then there are also more and more "communication sociopaths" and "speech inhibitionists" who unrestrainedly harass us with their exorbitant communication needs because they no longer know the difference between private and public space - for example, including everyone in a train compartment or restaurant in their telephone conversations at full volume.
In her recently published book, Miriam Meckel traces such people who are caught in the "communication trap". It is entitled "The Happiness of Unreachability" and the communications researcher knows what she is talking about. Before accepting a call to the University of St. Gallen, she was the head of communications for a German prime minister as state secretary and also made a career as a TV journalist and presenter. She knows from her own experience about information overload and the problems that can arise when we want or need to be available around the clock and everywhere in the world thanks to modern communication technologies - and describes them with remarkable self-critical openness.
Even more exciting, however, are the scientific findings that she presents: Worldwide, 171 billion emails are now sent every day. Over 70 percent of these are spam emails. According to social and perceptual psychologists, however, we can only "really perceive and process" two percent of the information we receive - the rest is unused information waste.
British researchers recently calculated that managers waste a total of 3.5 years of their lives on irrelevant emails. If some of us have to receive or send between 250 and 350 emails a day, then it's easy to estimate how much stress a day offline causes: "The next day, there are between 500 and 700 emails to read, delete and reply to."
Above all, Meckel warns us not to overestimate our "multitasking" talents. You can't communicate "on the side", unless it's pointless banter. The fact that we believe we are world champions and can tackle many things at the same time does not mean that this is true. She cites a study carried out at King's College in England: In a large-scale experiment involving a total of 1000 people, the extent to which we can solve certain tasks and receive emails at the same time was tested. A control group was given marijuana instead of emails. The surprising result: the stoners achieved significantly better results than the e-mailers.
When Meckel began to ponder how we could escape the communication trap, she came to two conclusions: firstly, those who are technically connected are not necessarily socially connected - on the contrary, we have to "occasionally drop out of the stream of information" and "take a break at the edge of the data highway". Secondly, those who are always reachable are actually there for nothing and no one.
The happiness of being out of reach would be so easy to have. One press of a button is usually enough. Why do we find it so difficult to press the off button on our Blackberry, cell phone or laptop? Why do we lack the courage to retreat? Of course, nobody needs to check their emails all the time, but somehow those who communicate on the move still feel the need to keep checking them. "Pavlov sends his regards," says Meckel. And if Watzlawick were still alive, he would probably also be nodding his head in agreement. Because the St. Gallen researcher has just added an exciting chapter to his "Guide to Unhappiness".
Stephan Russ-Mohl heads the European Journalism Observatory at the University of Lugano
Miriam Meckel, The Happiness of Unreachability. Ways out of the communication trap. Murmann Verlag, Hamburg 2007.