For Oliver Reichenstein, Internet usability comes before design when it comes to Tamedia websites.
Tamedia wants to realize the largest Swiss news platform by next May. Little is yet known about what it will look like. However, we can already guess in which direction the website will be heading. The publishing house has invested heavily in the Internet this year, overhauling the magazine's online presence and launching the Facts 2.0 community portal (WW 32/07).The man behind these Internet activities is Oliver Reichenstein. The information designer, who lives in Japan, has been studying the behavior of Internet users for the Zurich publishing house since the beginning of the year: how they read, how they comment, how they react to advertising ... The findings flow into the development of the news network, which includes the commuter newspaper of the same name, News. For the time being, he is part of Cyrill Treptow's marketing team. Although he does not yet have a contract for the development of the new network, his design sketches are on the desk of Tamedia's management.
Reichenstein's unmistakable simplicity characterizes Facts 2.0 and the magazine's website: "The readability of the texts must be the focus." The clear presentation of the texts is very well received by users, he says. The Tokyo-based information designer rates statistics and usability tests higher than his own taste: "It doesn't determine the design."
The two sites also serve as an experimental kitchen for new forms of advertising. The small-format online advertising that is common on the Internet is a thorn in Reichenstein's side: "Too small, too gruesome, it gets on the nerves of all readers." This is mainly due to the poor implementation of many advertising banners. It's different in print, where a lot of money and effort is spent on designing advertisements to make them look attractive. This is why Reichenstein made generous space on the magazine's website for advertisements of the kind we are used to seeing in newspapers. Obviously the experiment works and readers don't mind the large format. In any case, the examples were clicked on just as often as the banners designed for the Internet. Reichenstein: "The approach of placing image advertising is the right one." But unexpected difficulties arose. For example, the magazine's sales team showed reservations about online advertising. But since the web-savvy online team at Tagesanzeiger.ch took over sales, business has been booming. According to Treptow, Reichenstein's advertising approaches will be incorporated into the development of the new news portal.
In addition to design and new forms of advertising, Reichenstein also wants to find out more about communities for Tamedia. With the future news network, the Zurich-based publishing house is seeking a dialog with its audience. A sticking point. "Many comments on the net are often just superficial trumpet bluster from busybodies who don't really have anything to say," says Reichenstein. He sees the anonymity of users as the fundamental problem. While Facts 2.0 allows anonymous commenting, the magazine's website follows a so-called Citizendium model, whereby users have to prove their identity. The result: Facts 2.0 is experiencing rapid growth in the number of users who comment a lot. In contrast, the magazine's community is only growing slowly and linearly. However, the level of discussion is high.
How the portal will seek dialog with users remains to be seen. However, Reichenstein's insight into how print journalists seek dialog with users is interesting - namely not at all. "Journalists are neither interested in technology nor in dialog," says Reichenstein. For example, it is common for many journalists to withhold their private opinions. He assumes that it is a generational issue until journalists open up to the online audience. Until then, a collective of journalists cannot be entrusted with the management of a website. Those responsible at Tamedia are taking this into account. Project manager Res Strehle wants to staff the online editorial team with people from the "Internet native generation", not least to demonstrate web competence.
Christian Lüscher
Oliver ReichensteinFour years ago, Oliver Reichenstein
emigrated to Japan and founded Information Architects AG in Tokyo. Reichenstein is 36 years old and studied philosophy, German literature and history in Paris and Basel. After his studies, he worked for the globally active agency Interbrand Zintzmeyer & Lux, where he was primarily responsible for Internet brands such as T-Online. Born in Basel, he is the author of the Web Trend Map, a map that ranks the 300 most successful Internet companies according to category, proximity and success with the help of the Tokyo metro map. Reichenstein is also writing a book on brands and user interfaces, which will be published in May 2008. (cl)