Intercultural instead of multicultural
At Siemens Healthcare, global B2B communication is not primarily about cultural and linguistic adaptations for the target groups in heterogeneous markets. The tasks are knowledge exchange and information.
At Siemens Healthcare, global B2B communication is not primarily about cultural and linguistic adaptations for the target groups in heterogeneous markets. The tasks are knowledge exchange and information.
There are basically two types of international corporate publishing. One is the multicultural approach: the topic is prepared for multicultural, local needs, adapted in various languages; in the print version, the individual language and country editions may be enriched with split pages that specifically address local content. One example of a multicultural concept is B2C corporate publishing in the consumer goods sector (car magazine, coffee magazine, etc.): The brand is communicated worldwide, locally it undergoes its cultural adaptation.The other is the intercultural approach - a far more challenging task in terms of communication. An international community or target group (usually in the B2B sector) must be addressed with a message, a common content. The target audience is often well-educated people. The challenge is not the language version - the lingua franca English is the tried and tested medium - and the editorial team is not concerned with additional local information for the local readership. Rather, it is about topics that are common to the international Target Group. The brand is communicated uniformly across the entire globe, the supporting component is knowledge and expertise. The topics and design require intercultural sensitivity.
International exchange of expertiseThis second task is the responsibility of Siemens Healthcare, which operates worldwide and is headquartered in Erlangen near Nuremberg. The target audiences are homogeneous worldwide, but their markets are heterogeneous, determined by different regulatory provisions, different demographic trends and different national healthcare systems. Clinic managers in the USA have different circumstances to those in Germany or India, for example. Apart from this, the size and type of institution - is it a large university hospital with research aspirations, a small provincial hospital or an exclusive private clinic? - is decisive for the everyday needs of the recipient of the Siemens Healthcare message. Regardless of this, the topic does not stop at national and organizational borders; the highly qualified target group is interested in the other example, in the health economic development in the other culture. The exchange of knowledge is a decidedly international one. The global magazine Medical Solutions, distributed in 131 countries, and www.siemens. com/healthcare-magazine and corresponding meetings at roundtables provide the platform for this exchange of know-how.
Global knowledgeThis homogeneity of an international target group in different market situations is not only a feature at the top level, the so-called C-level (hospital management, opinion leaders in the healthcare sector, etc.), but just as clearly at the level of medical specialists and medical staff. Innovations in equipment that enable an optimized workflow are of interest worldwide - even if the average daily patient throughput (number of patients treated on the device per day) in China has different quantities than in Switzerland, for example, even if medical technology diagnosis or therapy in the case of overweight people is a much more pressing issue in the USA than in France, even if ageing and the corresponding healthcare plays a different role in Japan than in Brazil. The communities and target groups at specialist level, for example radiologists who work with various imaging procedures, are not only interested in their immediate environment. Here too, Siemens Healthcare meets an international knowledge community: Siemens' Expert Magazines are therefore also designed for an international readership. The Siemens brand guarantees globally compiled knowledge and intercultural expertise - namely through its corporate publishing, which is driven by a networked editorial plan within the company.
All these considerations and explanations are easy to understand in theory. But what does this mean in corporate publishing practice? Five topics from the last issue of the C-Level magazine Medical Solutions are briefly presented here.
The issue is planned for the international radiology trade fair in Chicago. Siemens Healthcare is presenting a "bouquet of flowers" of medical technology innovations that decision-makers should understand in terms of their economic and medical relevance. Not all of these decision-makers have a medical background. The innovations are therefore not presented in the typical in-depth healthcare writing (which is an indispensable benchmark for the so-called Expert Magazines), but rather from an overarching health economic perspective. Assorted on this topic, Financial Times correspondent Haig Simonian from Zurich conducts a dialog with the American futurologist and bestselling author John Naisbitt, who invites the two-man team for Medical Solutions (photographer: Andreas H. Bitesnich) to his apartment in Vienna. "Our relation to technology is the most unexamined relationship we have", the interculturally sensitized, but unembellishingly articulate John Naisbitt tells the readers of Medical Solutions.
Worldwide knowledgeA few pages further: Breast cancer. The topic is currently the focus of interest in terms of prevention, diagnosis, treatment and aftercare. Following a reportage visit to a breast cancer center in Georgia, healthcare journalist Laura Newman speaks to nine specialists in Paris and New York, for example. A translator is called in for the telephone conversation with the Japanese specialist, an act of courtesy. The result is a multi-page update, a summary of knowledge gathered from around the world.
In the same issue of Medical Solutions: In Portugal, the market situation has changed following a reform in the healthcare system; Manuel Meyer, a local correspondent who speaks Portuguese (the interviewees in Lisbon appreciate the oral dialog in their native language, despite their knowledge of English), researches the situation and places it in the context of specific activities by Siemens Healthcare in a leading, innovative private clinic in the Portuguese capital.
A fifth topic in this issue of Medical Solutions (with more than a hundred pages and more than a dozen stories): Science journalist Oliver Klaffke presents the niche product of the Bern Sun Clinic: Diagnosis of hip joint inflammation in radiology. This example from Switzerland is also of great interest to the global readership of Medical Solutions, which also has an entrepreneurial mindset.
Viviane Egli
Medical Solutions PublishingFlagship
of Siemens Healthcare's international corporate publishing, which is supported by an integrated editorial team, is Medical Solutions, which is published three times a year. Within Siemens, responsibility lies with Corporate Communications. The high-caliber B2B magazine is distributed in 131 countries. Intercultural sensitivity is required for the exchange of knowledge with the homogeneous but heterogeneous readership. Primafila AG, Zurich and USA, has been commissioned with consulting, editorial support and the use of its worldwide network of journalists; its partner company independent Medien Design, Munich, is responsible for the media design.
