Roaming charges are a regular topic in parliament. Most recently, however, the Council of States rejected two motions in March with which the National Council wanted to cap rates for cell phone use abroad. The members of the Council of States argued that the industry had already reduced rates significantly in recent years. This year, too, the major providers in Switzerland have adjusted their roaming charges. "It's the same every time," laments Florence Bettschart, who is in charge of the policy and law section of the Fédération romande des consommateurs (FRC), a consumer organization in French-speaking Switzerland. When there is a debate in parliament, the providers move a little. But that is window dressing, he said. Regulation of roaming costs is still necessary, even if the providers want to lower the fees, the Foundation for Consumer Protection (SKS) also said after the decision of the Council of States.
Lucrative service
The Swiss travel a lot and are a high-spending clientele for providers, Bettschart notes. According to the latest available figures from the Federal Office of Communications (Bakom), the three major telecom providers Swissom, Salt (formerly Orange) and Sunrise took in around CHF 790 million in roaming charges in 2013. In a November 2014 report, Bakom acknowledged that prices for calls and SMS were still higher than usual in the EU. According to estimates, a Swiss person pays on average three times as much for outgoing calls as a European pays at most. For incoming calls, it is even six times as much.
Revision of the law from 2016
According to Zurich SVP National Councilor Natalie Rickli, who submitted one of the two motions to parliament, the main thing lacking is transparency about the margins achieved by providers. In her view, the telecom providers should disclose all figures and data on roaming, as should Bakom. The National Councilor wants to take up the issue again in the next revision of the law. At an earlier stage, however, such an attempt has little chance in parliament, she says. The desired revision of the Telecommunications Act is expected to be on the table in 2016. The Federal Council's project is to enter the consultation phase at the end of 2015. The topic of roaming is also to play a role in the new law. For its part, the FRC hopes that this will herald the end, or at least a ceiling, of tariffs. The paradigm shift in the EU should bring some movement to the issue. But the question is whether the change in Switzerland will come in five, ten or twenty years, says Bettschart.
No solution with EU in sight
Doris Leuthard's Federal Department of the Environment, Transport, Energy and Communications expects Swiss providers to follow the trend in EU countries and continuously offer more attractive conditions. Therefore, price regulation is not necessary. Moreover, Switzerland is not a member of the EU, so providers have to negotiate prices, Leuthard said during the debate in the Council of States on the subject. This problem could be solved with a new bilateral agreement. But because of the unanswered institutional questions, such an agreement is politically out of reach. The big providers make the same argument. Swiss companies do not benefit from regulated purchase prices and would have to negotiate these individually with each foreign provider, explains Swisscom. Sunrise asserts that a price comparison between its roaming services and those from the EU makes little sense, as prices have been lowered by lawmakers. On the contrary, European providers in Switzerland compensated for losses in other markets. (SDA)