Study The company's own publications and media are an important tool for communicating with stakeholders.
Corporate publishing has hardly been studied empirically. The European Institute for Corporate Publishing (EICP), a scientific subsidiary of the largest European industry association Forum Corporate Publishing (FCP), has now taken on this task. Together with the strategy consulting and market research company Zehnvier, the EICP conducted the first fundamental study of the corporate publishing market in Germany, Austria and Switzerland in spring 2008. The study provides in-depth information on the market volume, analyzes objectives, target groups and performance measurement in corporate publishing and identifies developments. Thematically, the study focuses on customer magazines for consumers and business customers. The results of the study are based on 305 web-based individual interviews with managers and decision-makers in corporate publishing in companies with at least 250 employees. The sample was designed in such a way that reliable and representative statements are possible, both for the DACH region as a whole - Germany, Austria and Switzerland - and for individual countries.Image cultivation and customer loyaltyThe study results confirm the important role of corporate publishing in corporate communications: in German-speaking countries, 97 percent of the companies surveyed with more than 250 employees use corporate publishing. Swiss companies most frequently address business customers (75 percent), employees (57 percent), consumers (40 percent) and multipliers (38 percent). Magazines are the most frequently used medium: 55% of Swiss companies have B-to-B magazines and 36% have B-to-C magazines. Customer magazines are primarily used to cultivate image and customer loyalty. Companies cite the most important objectives of B-to-C communication as addressing customers emotionally, interesting reporting, maintaining the company's image and customer loyalty. The objectives in the B-to-B sector are similar, with the exception of emotional appeal. This shows that many companies are not yet fully exploiting the possibilities of corporate publishing. Corporate media are still not recognized enough as a means of acquiring new customers, increasing demand and promoting sales.
Missed opportunitiesThere is also untapped potential in the area of measuring the impact and profitability of corporate publications. 20 percent of companies in the DACH region do not measure the success of their own B-to-C magazines at all, and only 41 percent measure the success of their B-to-C magazines on a regular basis. In the case of B-to-B magazines, as many as 27 percent of companies refrain from measuring success, with less than a third relying on regular controlling. What's more, even when the success of the magazines is measured, companies primarily rely solely on customer or reader surveys. Other methods and concepts are rarely used. Many companies thus miss out on the opportunity to optimize their publications and media with regard to the expectations and needs of the target groups and to improve the "return on communication".
Investments in the billionsThere are around 7,500 B-to-C magazines in the DACH region. This represents an annual investment of around 2.3 billion francs. Around 300 million francs are refinanced through advertising. This result is provided by a market model developed specifically for the study, taking into account the data collected. The basis for the calculation is the total number of companies with at least 250 employees in German-speaking countries. Based on this, the number of companies that operate corporate publishing for consumers can be determined. The baseline study shows that of these companies, around 77 percent publish customer magazines, which corresponds to just under 5,500 companies. Taking into account the average number of titles published, it can be determined that the aforementioned 7,200 business-to-consumer magazines are published in the DACH region. In order to calculate the associated investment volume, the average annual budget of companies in this area, which amounts to around CHF 425,000, was also surveyed.
Clearly more customer magazinesAd revenues are also determined in the market model based on the total number of titles. The basic study shows that 29 percent of B-to-C magazines are refinanced by advertising. Taking into account that these titles generate around CHF 37,000 in advertising revenue per issue and are published on average 4.1 times a year, this results in an annual revenue volume of around CHF 300 million. The market model outlined above can be applied analogously to the B-to-B magazine sector. The number of companies that publish magazines for business customers is around 6700. These companies publish around 7700 business-to-business magazines, in which they invest around CHF 1.3 billion annually. There are almost 15,000 customer magazines in German-speaking countries - significantly more than previously thought. The fact that corporate publishing is an important communication discipline is also underlined by the almost 3.6 billion Swiss francs that companies invest annually in B-to-C and B-to-B magazines alone.
The future prospects for corporate publishing are also positive. More than half of the companies surveyed (53%) believe that corporate publications and media will become increasingly important. The outlook is particularly favorable in Switzerland, where as many as 64 percent of companies believe that corporate publishing will become significantly more important in their communication mix in the future. Concepts that orchestrate different media are increasingly in demand. For seven out of ten companies, cross-media concepts are becoming increasingly important in corporate publishing. Companies are increasingly of the opinion that corporate publishing will gain strength particularly in the coordinated interaction of different media channels. It is interesting to note that most companies want to invest more in new media in addition to existing budgets in the future. A reallocation of budgets from traditional print media to new media in corporate publishing is only relevant for 23% of companies.
However, the study not only confirms the trend towards cross-media concepts. It also shows that companies intend to tailor their publications and media even more individually to their customers in future. Almost one in three companies in the DACH region wants to address the relevant target groups even more specifically. In Switzerland, as many as 38 percent are planning to do so.
Clemens Koob, Stefan Lohmüller
High-growth discipline "The study shows that corporate publishing is an up-and-coming, high-growth discipline with a market volume that has been underestimated to date. There are excellent market opportunities for corporate publishers who master the triad of content management, community publishing and media orchestration - especially in Switzerland."
Beat Schaller, Infel AG, Board of Directors Switzerland Forum Corporate Publishing