The full version of Snowfriends.ch has been online since December 20, to the delight of a number of bloggers who write about their passion for snow every day. "We wanted to create a website where skiers, snowboarders, cross-country skiers and sledgers of all ages can give each other tips and share pictures and contacts," explains Tom Hauk (41), Head of Brand Communications at Swisscom and an enthusiastic skier himself. Swisscom has been the main sponsor of Swiss-Ski for Swiss skiing since 2001. Now the company is offering amateur snow sports enthusiasts an information and discussion forum - and in doing so is subtly thawing its image as a cold communications service provider. The website states: "As a Swiss company, Swisscom feels connected to Swiss traditions and our culture. That's why we support winter sports enthusiasts young and old." Snowfriends.ch is intended to underline the credibility of this commitment.
The site mainly offers blogs where registered users can discuss Swiss ski resorts: Where are the best rösti with egg? Where are the best parties? Which freestyle park is the coolest? Snow freaks can also vote on which is the coziest mountain pub or where sledging is the most fun. The forum is supplemented by photos from the ski resorts, betting games, the (paid) mobile game "Ski Challence Mobile", weather and piste reports, event calendars and background information on the Swiss Ski National Team. Cuche, Gut and Co. also write articles on Snowfriends.ch themselves and give insider tips for the Swiss ski resorts in interviews and videos.
Snow fans among themselvesEvery user can create a Facebook-style profile with a photo or an avatar that is given their own face via a photomontage. The profile is supplemented by personal data such as favorite ski resort, favorite food in the mountains and e-mail address. Anyone who wants to can also enter their telephone number, which can prove to be very practical: "Our users are already using Snowfriends.ch for things that we haven't even implemented yet," says Caspar Coppetti (33), Chief Strategy Officer at Advico Young & Rubicam and responsible for the website. "For example, they arrange to meet by e-mail or cell phone and go skiing together." Swisscom has already achieved its first milestone: spreading the joy of snow sports.
Of all the offerings, the blogs run best. They are neither moderated nor edited. "That's a risk, of course," says Tom Hauk. "But we wanted to take the risk. Because if a website is recognizably controlled by the provider, the motivation of users to get involved decreases. Snowfriends.ch is designed by the users themselves." The courage seems to be paying off: So far, no undesirable content has had to be deleted. And if a clever tourism association posts an overly promotional blog entry, it is immediately punished by attentive users. The community controls itself.
Ad-free funThe website is free of advertising banners and logos, and Swisscom has dispensed with flashing incentives to buy. Only the reference to the iPhone 3G as a competition prize on the homepage gives the user an idea that the red and blue communications service provider is behind the offer. However, anyone interested in finding out who is responsible for the website will quickly find out in the second navigation level, on the "Respect" and "FAQ" subpages.
The live launch of the website was also advertised cautiously: stickers on chairlift safety bars, posters in the ski resorts and online advertising were the first steps. "We've held back on branding so far," says Caspar Coppetti. "Because the site is an experiment and we first wanted to see if it works. Now we can promote the community in a targeted way." Last weekend, Coppetti, Hauk and their team got the advertising drum beating in Wengen. Large-format posters at lift stations, information stands, a Snowfriends corner and an autograph session with the athletes of the Ski Nation flanked their promotion. And a merchandising set consisting of a hat, scarf and gloves will soon be available to order via the website.
The rating stickers also guarantee attention: "Recommended by Snowfriends.ch" and "Snowfriends.ch advises against". "With these stickers, our members can now also give ratings offline, for example for pubs, lifts and slopes," explains Caspar Coppetti. "Simply stick them on site and you're done." It remains to be seen how much fun lift operators and innkeepers will have with this form of voting. And what comes in summer? "Good question," laughs Tom Hauk. "But we're not revealing that yet! What is certain is that the site will continue." Snowfriends can look forward to it.
Anne-Friederike Wilhelm
The users of Snowfriends.ch were eager to share: within four weeks, they wrote 310 blog posts and uploaded 1457 pictures.
Swisscom has not linked its online community with Bluewin.ch. In combination with the rigid news portal, Snowfriends.ch could not have developed such power.
Snowfriends.ch is advertised with large posters and stickers on the safety bars of chairlifts.