It doesn't always have to be Zurich. In Rheineck SG, a small graphics studio has developed from a kitchen table to a BSW agency with 5 locations and 64 employees within 25 years. Dachcom is now ranked 14th among the "leading Swiss agencies" - and sees further opportunities for development.
"The agency location is not a criterion for us. The team and the composition of talent are decisive. People from Germany, Austria and Switzerland work in our agency. We have learned over the years to let the different mentalities become a strong unit. We look after clients in Munich, Stuttgart, Salzburg, Zurich, Bern and Lugano," says Otto Gmeiner, introducing his agency in the "elevator pitch".
The co-founder of Dachcom completed an apprenticeship as a typographer in eastern Switzerland, trained as a designer at the Kunstgewerbeschule in Zurich and as an advertising and marketing specialist at Sawi in Biel and at the then Institute for Sales and Commerce at the University of St. Gallen. His partner in life and business, Christin Gmeiner, also comes from the region and was self-taught in advertising and communication. In 1983, the two decided to work as a couple in a studio partnership. "This step was not, in our minds, a move to self-employment, but simply a desire to bridge our creative work as designers in a meaningful way in the tension between a job that had passed and a new one," they recall. "Young and unencumbered. Maybe even a little naïve. Financial security was not important. One could live with little. There were no customers. After a mailing and a few phone calls, we were then able to inspire the first clients with our work."
At first, the couple did business in their private apartment. Soon, however, they had to rent a neighboring apartment. After seven years, the studio already employed 10 people. In 1988, a large agency property was purchased in Rheineck. The range of services was constantly expanded. Consulting, strategy, conception, text and web marketing were added to the graphic studio. "It takes luck, joy and curiosity. Also perseverance, if once three presentations in a row do not work. But something new has always developed."
The company Dachcom is owned equally by Christin and Otto Gmeiner. Christin Gmeiner is responsible for networking and organizing the various Dachcom locations, is the point of contact for employees, and is responsible for personnel development. Despite this broad range of responsibilities, she still finds time to look after selected customers. Otto Gmeiner is responsible for customer and strategy consulting and for new business development.
He is supported in this by Hans Peter Kammermann. The two attended the School of Applied Arts in Zurich together. Kammermann worked in the display sector at Möbel Pfister and for 12 years in the media and publishing business, most recently as marketing manager at the Aargauer Tagblatt. After a stay in the USA, he met up again with his former school friend. Since then, Kammermann has contributed his broad expertise to the development of various diversifications within Dachcom.
For years, Heinrich Gmeiner, Otto's brother, has also been responsible for creation at the Rheineck site as CD together with Bernd Leisner. Structurally, the agency works with two creative teams and two consulting teams. There are currently 29 people working at the agency's Rheineck location.
The other branches are formally independent in legal terms and are each managed by a site manager. Dachcom has also been present in Lindau (Germany) for several years. There, 8 people work primarily for customers in southern Germany, such as Real i. S., a subsidiary of Bayerische Landesbank. Also 8 people work at Dachcom in Schaan (FL). The location is managed by Christoph Mähr and Alexandra Hofmänner. An important and long-standing customer at this location is Flumroc. "Liechtenstein is a small country. But in order to gain a foothold there, you have to be able to appear locally with your own company."
The border region was very important to Dachcom early on - which is also expressed in the name (D-A-CH). "Constance, Lindau, Bregenz, Dornbirn is our private living space as well as our catchment area," explains Christin Gmeiner. In 2003, a full-service agency with around 10 people was added at the Winterthur location, which is now managed by Röne Bertschi. At that time, the long-established agency was struggling with succession problems and now forms Dachcom's bridgehead to the advertising mecca in Zurich. In order to efficiently serve new clients in the Bern area, an additional consulting office was opened in Worb in 2009.
The management sees an advantage of the different locations in the broad geographical customer-industry structure, which means security. "Our agency stands on different legs. Clear team sizes, close to the customer, with a broad experience and service portfolio in the background, that's our recipe."
In order to be able to manage all these locations optimally, Dachcom has invested heavily in the relevant IT tools and is now very well networked. The various locations result in synergies in terms of capacities, but also in the creative area. If a certain push is needed, several agencies are ready and waiting. The employees work across locations and are project- and customer-oriented. Competition between the individual locations also makes sense. Currently, one team each in Winterthur and Rheineck are in the same pitch. In this way, different ideas and solutions can mature independently in an initial phase and then be brought together for the decisive presentation.
The subsidiary Dachcom Digital is used for the creative and technical implementation of web marketing projects. This is also based in Rheineck. However, the twelve specialists do not work in the parent company, but in a branch office in a baroque manor house. This historic building offers "a stimulating field of tension" for ideas in which technology and creativity cross-fertilize. Dachcom can pride itself on having played a pioneering role in the Internet sector in Switzerland.
Dachcom Digital was founded as a stock corporation back in 1999. As a specialist from the very beginning, Thomas Kessler is a driving force together with Markus Scheffknecht and Manuel Schmidhauser. Otto Gmeiner sees the spatial separation from the parent company as an advantage. The digital area can thus develop into a real hot spot and thus also attract exciting specialists.
Otherwise, he says, it's no problem to find good people for an advertising agency in the border triangle. "There are many creative people who grew up in this border region and like to come back to their old home after a professional detour in Vienna, Munich or Zurich. The border region suits us well," says Christin Gmeiner.
There is no visible Dachcom style on the outside. On the inside, however, the pragmatic approach is typical. "From the very beginning, we work across divisions and always as part of a larger team." At Dachcom, no one acts like a king, not even the owners. Accordingly, the goal is not to participate in creative competitions that are as dazzling as possible. "We are doers. If the performance is right, other attractions will inevitably result," the creatives at Dachcom are convinced of their working style. Proof of this attitude: various employees of the first customer, Flawa-Watte, are now in charge of completely different companies. But they became new customers and continue to work with Dachcom.
Once a year there is the D-Day, a central "party" for all 6 locations. When more than 60 people come together then, Christin and Otto Gmeiner realize what has been able to develop over the years from their spontaneous idea with their own studio in their small apartment. The recipe for success? "Perhaps due to our impartiality and due to the special location in the border region, we simply took different paths and logically expanded our sphere of activity across the nearby national borders with additional agency locations. We listen well to our clients and implement needs we think we can identify quickly and easily. We do things the way we think they should be done without being influenced by the competitor environment."
And the future? Dachcom Digital is to be further expanded this year. For the other locations, continuous growth is the order of the day. In addition to the entrepreneurial daughters, there are also two physical daughters. In the meantime, they also work in the family business. ¬Myriam as a communications planner, Simone as a graphic designer. Andreas Panzeri
Dachcom - the team
"What is important for us is the whole team and the interaction of the individual talents with each other. In addition, the leading people naturally bear the responsibility. The site managers are Jürgen Paudert, Lindau (D); Röne Bertschi, Winterthur; Christoph Mähr, Schaan (FL); Markus Scheffknecht, Digital, and Christin and Otto Gmeiner, Rheineck. Hans Peter Kammermann is responsible for U-Development. Heinrich Gmeiner and Bernd Leisner are responsible as CDs. The consulting groups are headed by Röne Frommelt and Didier Graf. The creation groups in Rheineck by Hubert Stemer and Martin Küng. In Dachcom Digital, Thomas Kessler is CD and Manuel Schmidhauser Head of Projects."
Core competencies
Dachcom develops integrated communication solutions for clients from the D_A_CH countries. This includes analyses, positioning and the development of brand worlds, the development of communication concepts, communication design, CI-CD concepts, editorial and text, project management and overall implementation, web marketing, web screen design, web GUI interfaces, technical implementation of web-based functionalities (CMS, PIM, MAM).