Otto Belz, Managing Director of perSens AG, on the purpose of specialist seminarsFrom March 20 to 22, the Swiss Marketing and Sales Manager Conference will take place in Interlaken for the 23rd time. This year, the focus will be on sales and how they are influenced by globalization and new technologies. For Otto Belz, this seminar has a model character thanks to the wide variety of speakers.how many participants are you expecting for this year's Swiss Marketing and Sales Managers' Conference?
Otto Belz: We are expecting 200 participants each time. As around 150 people had already registered by the beginning of February, we should have the same number of visitors again this year.
Who are you addressing?
Belz: Market-oriented managers, i.e. people who deal intensively with marketing and sales issues. More and more managing directors of SMEs who are interested in these issues are also attending. It is also exciting that more and more employees from the same company are taking part so that they can then discuss and implement the lessons learned together.
Is it still appropriate to hold a three-day training seminar when anyone can get information from anywhere in the world via the Internet?
Belz: You come to Interlaken to be able to deal with a key marketing topic intensively and yet in a pleasant way. This year, the focus is on sales. Around 30 speakers will address and illuminate individual aspects of this general topic in their keynote speeches, impulse workshops and intensive seminars. No virtual seminar can offer this wealth of inspiration in a relaxed atmosphere.
You have invited speakers as diverse as Shawne Borer Fielding and the journalist and non-fiction author Wolf Schneider. What criteria are used to select the speakers?
Belz: We try to engage speakers who have demonstrated the highest level of professionalism in their field and at the same time put their heart and soul into what they do. Each of them is part of the message, even if some of them are a little more famous than others. A key strength of the event is the diversity of the speakers. You only get new impulses from people you have nothing else to do with and not from those who attend the same seminars.
What has changed in recent years with regard to the rules of the game in marketing and on the sales front?
Belz: Some superficial developments are changing the rules of the game: Increasing globalization, new technologies and, in many sectors, changes in customer behaviour are having a huge impact on sales activities. On a more fundamental level, it seems to me that we are realizing how important solid and well-thought-out concepts can be after a period of hectic activity. We can only be fast if the basics are right; sustainability is becoming increasingly important. Another change is emerging in that uniqueness is becoming more important. People are no longer trying to develop solutions for sectors, but only for individual companies. The question "What can we do to save this or that industry?" is no longer important, but only what the individual can do for their own company. Accordingly, people are also looking for solutions in a different direction.
Branding is also becoming increasingly important for Swiss companies. To what extent is this fact taken into account in your seminar program?
Belz: According to the key topic, brands and brand management are taking up less space this year than they did last year. Nevertheless, the attentive brand specialist will of course receive a whole range of suggestions for brand management.
In the foreword to the conference program, you write: "The rules for success in sales will be rewritten or rediscovered as forgotten truths in the coming months." What do you mean by this?
Belz: The tasks and role of sales are defined in a
Rethinking multi-channel marketing. The promising markets in Asia and Eastern Europe demand new approaches, changing customer expectations call for new forms of cooperation and, last but not least, the old issues of performance appraisal and remuneration need to be resolved anew.
One of the subtitles to the conference topic talks about the love-hate relationship in sales. What love-hate relationship is meant by this?
Belz: In many companies, I see how the sales department is held in high esteem, spared all structural changes and cost-cutting measures and successfully resists any new direction. In the same way, sales is often blamed for declining sales that it cannot influence, put under pressure and often threatened with liquidation. The decisive factor here is that the phases follow each other in quick succession and the climate can change very quickly.
What is offered to participants in the intensive seminars?
Belz: On this day, we only work on one topic. Accordingly, the participants receive much more implementation support. Interview: Anita Vaucher
Psychology also sells
Without a generous helping of psychology, there is no success in sales. This is documented by the list of speakers at the 23rd Marketing and Sales Managers' Conference in Interlaken. Horst Lange-Prollus, for example, will break down the "genetic code" of modern sales and Hans A. Wüthrich will explain the opportunities of "foolish marketing" in sales. In subsequent impulse workshops, some of the presentations will be deepened in case studies (Tabou, Hilti). At the end, however, the participants should also have realized that the personality of the individual is the key to successful communication. This is the thesis of Shawne Borer Fielding, Texan and actress. Further details on the conference (registration and prices) can be found on page 25 or at www.marktmanagement.ch