Media and PR What about credibility (in) the communications industry? Journalists and PR experts gave different answers to this crucial question at the "2nd Communication Summit".
"Credibility is the key currency for both of us." Karl Lüönd, journalist and head of the Media Institute of the Swiss Press Association, found a short formula for the common resource and objective of media professionals and PR professionals right at the beginning of his opening speech. This identified the lowest common denominator between the two professional groups, but also exhausted it. Because the representatives of the two communication worlds were only partially in agreement last Tuesday at the Ringier Press House about which truth - or rather truths - should be used to (re)gain this credibility. At the event organized by the Zurich Public Relations Society and the Zurich Press Association (ZPV), the focus was once again on "the still dysfunctional relationship" between media and PR people, as Lüönd stated, in addition to the official topic.
Argumentative ping pong
The panel moderated by ZPV board member Reto Lipp only made a limited contribution to the required relaxation of the community of purpose of neutral and interest-driven communicators. Maja Amrein, owner of Flow Communications, accused the media of only considering content that sells well to be true. Communications consultant and Tamedia board member Iwan Rickenbacher, on the other hand, argued that "mistrust of media institutions has increased."
The editors-in-chief of Blick and SonntagsZeitung, Werner de Schepper and Andreas Durisch, localized credibility deficits - unsurprisingly as representatives of journalism - mainly in the PR sector. De Schepper lamented the increasing dilution of communicative substance by the growing number of PR people "dancing around" in business and administration. And Andreas Durisch emphasized that instead of open, authentic communication, "pure façade wiping" is often practiced, especially in times of crisis.
Some concessions
However, conciliatory tones were also struck. Durisch noted, not without envy, that high-quality products were being produced in the area of corporate communications with the "money that has always been plentiful there". Ri-ckenbacher, on the other hand, referred to the progress in quality in the press: "In the past, i.e. in the days of the party press, the truth was suppressed more frequently and, above all, more systematically than it is today."
Amrein and de Schepper, on the other hand, were comparatively self-critical. The Blick boss (and theologian) went on record to say that there is no "static edifice of truth", especially for a tabloid, but at most "truthfulness". "We want to portray something as it could really be." Communications expert Amrein was infected by this frankness and confessed that although she has never lied in her work, she has sometimes deliberately "only illuminated one aspect of the whole". There will probably still be the one
It may take a communication summit or two for the viewpoints and perspectives of the two industry partners to converge. But after all, "truth" in the never-ending public communication process is only ever "the truth at a certain point in time", as Blick boss de Schepper put it almost philosophically.
Two perspectives on the same reality: journalists and PR people.
"Caution when dealing with the truth "Peter Studer, President of the Press Council, on the different
Mission of media and PR.
WW Mr. Studer, the communication industry's self-diagnosis at its Zurich summit was "acute loss of credibility". Do you agree?
Peter Studer That's a very vague assertion. I prefer to base my opinion on empirical evidence rather than sensitivities. And there was a recent survey in Germany, for example, which showed that the credibility of the media has not declined significantly.
Communications consultant Maja Amrein accuses the media of only
to regard as true what brings quotas or circulation.
This thesis can be contrasted with data from a 2001 study of almost 2000 journalists in Switzerland. 92 percent of those surveyed subscribe to the self-image of the neutral reporter who depicts reality. In this survey, only 21 percent see themselves as marketers who want to sell a product that is in demand in the most profitable way possible.
So can the media and their pursuit of the truth be given a good report card?
The concept of truth should be used with caution. I prefer to talk about truthfulness, i.e. the search for truth. Compared to the past, there has actually been an increase in quality here. Today's journalists are trying harder than 40 years ago to get to the bottom of the facts. However, the increasing competitive pressure between the individual media is exacerbating the tendency towards thesis journalism. There is a danger that journalistic principles such as the principle of fairness will be violated.
How do you assess the situation in the area of public relations and PR?
Basically, you have to be aware that journalists and PR people have a different mission. PR people are mercenaries in the service of a company or authority, while journalists are committed to the public. However, good communication professionals have recognized that they too should be committed to truthfulness - at least in the sense that they refrain from actively lying. After all, if their credibility is tarnished, this ultimately damages their client.
Interview: Patrick Steinemann
Patrick Steinemann