Letter post Euro RSCG Zurich has received mail from Bern and aims to make letter writing more popular When the computer became popular, everyone said that the era of paperless offices was dawning. But things turned out differently: although people are communicating more and more digitally with e-mail, cell phones and text messages, the strengths of the letter are still seen as irreplaceable. Letters are personal, something lasting and binding. "Letters play a crucial role in our lives, as they are associated with many important events," recognized the creative minds at Euro RSCG. The Zurich-based agency made this realization the common thread of its campaign for Swiss Post. The result is an integrated campaign for PostMail with a wide range of measures. These range from classic print subjects to DM, PR, cinema, television, Internet and radio to stickers on letterboxes and even advertising on an official stamp.
"If all Swiss people write four more letters a year, this will add up to a large turnover," says Frank Bodin, Chairman of Euro RSCG Switzerland, who is aware of the importance of this campaign.
In 2006, the monopoly limit for letters in Switzerland is expected to fall from 1000 to 100 grams. Nevertheless, PostMail wants to remain the leader with its service in the future. The new campaign is therefore not intended to communicate "a defensive stance by Swiss Post" against threatening competitors or against SMS and e-mail. Rather, PostMail wants to "raise awareness of the letter" and once again give this medium, which will probably continue to be the most sustainable medium of interpersonal communication, the importance it deserves.
Confident appearanceA strategic claim is at the heart of the campaign: "Great things start with a letter." All advertising material is based on this claim: Eight advertising motifs, two radio spots, the first "letters for free" in advertising history and various other communication measures recall the strengths of the letter and link them to the PostMail brand. The campaign has been running since October 31 and "gives the letter a confident and contemporary image", as the PostMail representatives are convinced.
In this campaign, four of the ads show letters "that we hopefully all receive at some point in our lives", as CD text Dominik Imseng says: "Out of the blue, someone announces their love for us. After passing the exam, they send us the diploma.
One of our children surprises us with the happy news that we are going to be grandparents.
But letters don't just play a decisive role in the lives of mere mortals. What would today's superstar Phil Collins have become if he hadn't once applied to Genesis as a drummer? With a letter, as Euro RSCG knows. And would Andy Warhol be just as famous today if a friend hadn't sent him an envelope with the template for his famous "Marilyn", inspiring him to create an entire series of portraits? Other advertising motifs are based on crucial - real - letters from the German crime novelist Ingrid Noll and the current Miss Switzerland, Fiona Hefti, who applied for the Miss contest by letter.
A letter from Napoleon is read out in radio spots, as well as a letter from The Body Shop founder Anita Roddick that was crucial to her business idea: "Letters can change a life.
Euro RSCG itself received a nice letter from Hollywood, granting permission to use original footage from the movie "Billy Elliot" for the cinema spot for this campaign. A short version of the scene is shown in which Elliot opens the letter stating that he has passed the ballet school exam.
Swiss Post employees involvedFrom the outset, special attention was paid to internal communication. Since the decision to launch the campaign, the topic has been systematically developed in Swiss Post's internal media and events. All PostMail employees also received a letter at home in time for the start of the campaign: This not only provided information about the objectives and measures, but also invited employees to submit ideas for promoting letter writing.
The media were already informed about the campaign in mid-October. "Media work is an important part of our accompanying and supporting PR measures. As expected, the media responded very positively to the topic," says Werner Mäder, CEO of PR agency Trimedia Communications Switzerland. Radio games and future collaborations with print media reinforce the campaign themes, emotionalize the letter and have an additional activating effect. One unusual idea, for example, is Radio DRS 3's spontaneously launched "Letter Writing Day".
"Not just advertising, but creating added value" is Euro RSCG's creative business idea. With this in mind, a wealth of measures are planned in the coming years to promote letter writing. A set of stationery, envelopes and stamps will be sold at post offices to meet today's need for convenience. There is also a tear-off calendar at the counter with promotional tips on writing letters. "Confess your love to him", says a sticker next to the letterbox slot. An online website is also designed to whet the appetite for letter writing and offer playful support at the same time. And, of course, further campaigns are also planned for PostMail employees.
The "Great things begin with a letter" campaign will receive a very special honor on January 3, 2005. Then, for the first time in history, an advertising claim will appear on a stamp. It will be advertised on four 1-franc definitive stamps featuring pictures by the internationally renowned Swiss Magnum photographer René Burri.
"Because stamps are considered to have the same value as a banknote and therefore require a certain level of seriousness," this idea was not without its problems. Frank Bodin is therefore pleased that those responsible at PostMail have given the green light rather than a yellow light. The stamp will be publicized with 10,000 displays in all post offices. At the same time, a stamp flag is intended to spread the claim "Great things begin with a letter" millions of times over.
Whether it's a career, love or presents for Christmas: PostMail's message is that great things often start with a letter.
Andreas Panzeri