Telefonie Lowe accompanied the launch of Orange Optima with an integrated campaign and entered it for the Marketing Trophy.mobile chatterboxes don't like to do the math. They faithfully rely on the correct bookings and refrain from searching for the cheaper provider in the proliferating jungle of tariffs. When buying a new cell phone or renewing a contract, other criteria are often more important than the tariff model. According to international surveys, the majority of cell phone users think that mobile phone calls are too expensive, but are unable to answer the question of how much they pay for a call minute. They tend to try to make calls more or less consciously with their cell phones. This is despite the fact that mobile network companies are constantly launching new and often even more complicated price models on the market: mobile calls at fixed network prices, within a certain zone, cheaper tariffs for people under 26, business subscriptions, various models for frequent to budget callers, not to mention the new flexible price plans that can be adapted to calling behavior. Sunrise introduced such a comparison tool as a free service a few months ago.
Optimal subscription customization
Orange then went on the offensive in mid-September with the launch of Optima - an automatic, monthly integration program into the cheaper price plan. With this subscription adjustment, Optima takes over the calculation and automatically selects the most suitable of six price plans.
The product is aimed at anyone who uses their cell phone for more than one minute a day - i.e. a broad target group - as well as frequent callers, explains Marcel Benz, Head of Advertising at Orange.
True to the brand philosophy that customers should not worry about technical stuff or price models, but communicate freely, the advertising idea for the campaign almost came naturally: There are more important things in life than comparing price plans, and that Optima automatically settles in the customer's favor.
Lowe Zürich used a teaser countdown for the product launch consisting of press advertisements and then switched to a mix of advertising media that included two TV spots, a cinema spot and a radio spot, as well as flanking advertisements and posters. Below the line, the information about Optima was communicated in more detail.
While the two films for TV audiences come close to the look and feel of previous image campaigns both in terms of their plot and atmosphere, Lowe-CD's Sebastian Stolp and David Köder and their team have expanded the tonality of the brand for the specific target group in the cinema spot "Asteroid".
Dramatic movie spot
The situation-appropriate interpretation of Optima's consumer benefits culminates here in pitch-black humor - in a dramatic nod to doomsday: in the campaign's fillet piece, an asteroid field approaches our planet in the best Emmerich style, while the voiceover explains with laconicism that there are more important things in life than comparing price plans.
Just two months after the Optima launch, Marcel Benz reports a marked increase in purchase intent, customer loyalty and
-satisfaction, which creates brand value. This is expressed more clearly by the acquisition targets that were more than achieved. "In the first month, over 55 percent of all new contracts were for Optima models," says advertising manager Benz.
Customers don't have to compare prices, Orange does it for them.
Luca Aloisi