Genuine craftsmanship

Exhibitions On May 3, the Museum für Gestaltung Zürich will open the poster exhibition «Handmade.» The exhibition explores a phenomenon that has become increasingly prominent in graphic design in recent years:

Exhibitions On May 3, the Museum für Gestaltung Zürich opens the poster exhibition "Handmade". It follows a phenomenon that has become increasingly prominent in graphic design in recent years: posters that flirt with their precise imperfection. The works on display from Germany and abroad were created using a wide variety of means, be it through the artist's physical involvement, duplication or the analog processing of digital aesthetics. The exhibition will also be accompanied by a publication in the "Poster Collection" series.

Ostalgie from Zollikon

Cigarettes «It’s actually quite unusual for a cigarette brand from the former GDR to be managed from Zollikon,» says Harry Sulzer happily.

Cigarettes "It's rather unusual for a cigarette brand from the former GDR to be managed from Zollikon," says a delighted Harry Sulzer. With his flexible creative consulting, Sulzer has been supporting his client Club for the third year with a constant stream of new subjects in an otherwise unchanged campaign. After "Erichs Patenkind", "Thälmann-Pionier", "Aktivist" and "Held der Arbeit", "Rotkäppchen" and "Hortkind" are now on air. What all the subjects have in common is the statement: We have roots in the GDR, but we are here and now.

Newspaper for snack

Media: 73 percent of Swiss people say they are in a good mood on their way to work. They notice advertising primarily on billboards (64.3%) and on the radio (43.5%).

Media 73% of the Swiss say they are in a good mood on their way to work. They perceive advertising primarily on billboards (64.3%) and on the radio (43.5%), according to the Consumer Monitor Live study by advertising agency Publicis. For those print media that are lagging behind, the study at least has one consolation: 31.7 percent of the Swiss population read newspapers or magazines during their snack break. This makes us a country of readers: In Germany and Austria, the figures are much lower (18.6 and 18.3% respectively).

Clichés à discrétion

It’s noticeable: Big fish often swim against the current, both in politics and in newsrooms. A plea for more journalistic independence.

Column Big fish often swim against the tide, in politics as well as in editorial offices. A plea for more journalistic stubbornness Are you an opportunist, Mbwana? Bravo, this attitude makes a lot of sense in many, almost all professions. When the herd is bleating in one direction, it's hardly advisable to move in the other. Because woe betide you if the herd was right! And even more woe betide you if you were right! However, there are special cases: Journalism is one such case. In industries whose product is called attention, it is worth crying alone: Your light shines brighter in the open field than in the big city. Of course, you - like everyone else - steal most ideas from competing products: Journalism, like PET bottles, thrives on recycling; paper begets paper. But never steal in order to copy! Instead, do the exact opposite. Here are a few recipes.
When you hear hype, you say: Hype! From new sex practices to the Brunner, Metzler or Leuthard effect to the manager of the month: Week after week, fresh trends and winners are proclaimed. But not from you. It pays to stay calm and take a close look at the facts, figures and details. The result: the emperor is usually half naked. If the emperor is sufficiently prominent and you are sufficiently alone, you have made a name for yourself: your name is then Hansjörg Abt (Kaiser Rey) or Sepp Moser (Kaiser Swissair).
With Hatz you say: Stop! If a new poor sod (such as the shafted manager of the month) is chased through the village, your tactics are reversed: You explain why the persecuted person is not the disease, but merely a symptom of a much bigger disease.
Never call for heads, but always show which ideas and circumstances have led to rise and fall. Just judges are always respected by the public, prosecutors never are.
Write against documented prejudices. Do-gooder social workers? Most of the ones I know are patent, unsentimental and do their job with dry wit. There are also far more naive politicians than corrupt ones. And the occupational disease of most journalists is less curiosity than autism. (Test: How many journalists do you know who ask questions in private?) Writing against clichés - stylishly, of course, without ever mentioning the intention - gives the articles that realistic tingle.
What to do when the final chapter of a story seems to have been written? Often, when the final curtain falls on a long drama - such as a resignation, bankruptcy, investigation report or death - the media stutter exhaustedly. But only a completed story is a good story. It can finally be told as a whole: How it all began, what was suspected at the time - and how it came out.
Nothing new, admittedly. News professionals yawn, but readers don't. People love self-contained narratives (probably in the mistaken hope of learning something). Few things are read as avidly as obituaries.
Among media professionals, sophistication is considered a virtue, astonishment a vice. The best stories are created when you are surprised by something: For example, back in the middle of the Borer affair, when the WOZ found that the Blick was a) brilliantly produced and b) contrary to its reputation, to the left. Or when Facts stated that despite all the rhetorical individualism, collective discipline is on the rise: from smoking to education to the law. The reward of such articles: They are quoted so often that their basic insight sounds banal just weeks later. But this is journalism at its most influential: stating the obvious, but previously unseen, for the first time.
So much for some recipes, guaranteed to succeed like Dr. Oettker's. Even if heroic stories certainly sound much more dramatic: Really clever opportunists, Mbwana, are anti-opportunists.
> Constantin Seibt is editor of the weekly newspaper (WOZ).

Teletext launches culture section

TV Services: The teletext service offered by SF 1, TSR 1, and TSI 1 now includes a «Culture» section. Starting on page 745, viewers can find information about national cultural events.

TV services The teletext services of SF 1, TSR 1 and TSI 1 now include a "Culture" section. The Montreux Jazz Festival 2005 is the new partner for the new information platform. The Swiss TXT editorial teams provide short reports from the festival, which are supplemented by numerous services. The Locarno Film Festival and other organizers are also under discussion as partners.

6800 moments of truth

Marketing Companies are more successful when their customers are satisfied.

In his book "Moments of Truth", Jan Carlzon, the former head of Scandinavian Airlines Systems (SAS), describes how the airline's employees shape the satisfaction of passengers who fly with SAS. For Carlzon, "moments of truth" are those moments when a customer comes into contact with the SAS brand and employees. Carlzon believes that the better and more consciously a company creates these moments, the more positive the customer's opinion of the company will be. Returning customers Graphic companies should also think about how they want to create moments of truth with customers: A print customer who orders a printed matter comes into contact with employees of the print shop an average of four times from the time the offer is made until the print job is delivered. If the company produces 1600 orders a year, this results in 6800 moments of truth in which customers can have a positive experience. Experiences that often decide whether customers come back or not.
ApproachesIncrease customer satisfaction
Customer satisfaction is also measured in many graphic design companies today. This is often done through surveys or is read from the error statistics of the quality assurance system. The following applies: few errors = many satisfied customers. A high customer satisfaction value can lull the company into a false sense of security. This is because a customer is only satisfied until he finds someone who does it even better.
Avoiding convenienceA graphics company writes in its company brochure: "We stand by your order, which is why we only visit customers in exceptional cases." The company can obviously afford this attitude because it operates in a market in which there are not too many providers and they all behave in a similar way. However, the rules of the game can change quickly as soon as someone offers a significantly better service.
Designing servicesOnly regular customers can judge whether the service provided by their graphics supplier is "right". Potential customers have to trust that everything will work out. A company can consciously design the form, type and quality of its services. Employees know exactly how the company envisages dealing with customers and advising them. They know what standard and quality is required, what the customer has to pay and what is included in the price. (ak)
Andreas Käppeli

A feast for the eyes

Paper: Each one more beautiful than the last—that’s an apt way to describe the current selection of new collections.

Paper One more beautiful than the other - that's an apt description of the current selection of new collections Paper collections are ideal tools for selling papers for both manufacturers and wholesalers. On the one hand, they provide agencies and printers with an overview and, on the other, often show them many creative possibilities. This means that the collections, some of which are presented in very different ways, are also sources of inspiration. The following overview shows a selection of new collections. New here means that they have mostly been presented or launched on the Swiss market in the last few months. As far as the distribution of the papers presented in the collections is concerned, it should be noted that most paper manufacturers - especially of fine papers - often divide their entire portfolio between different wholesalers via collections. This makes it considerably more difficult to keep track of who sells which papers. In order to simplify this somewhat, we have noted at the end of the article which paper merchant distributes the collection presented, at least for these collections.
Not just collectionsThe following information also includes some product innovations in the papers themselves. In most cases, these are improvements to surfaces, extensions to grammages, "just" improved whiteness or optimized printing properties. Packaging and handling have also been optimized.
Be inspired by the following information and the variety of products - from new, trendy papers and collections. However, there is one thing that the pictures cannot - or only partially - reproduce, namely the tactile impressions and the sometimes wonderful effects. Only the original can do that.
Jürgen Franck

Who won first in Berlin?

Dear Mr. Ehm, first of all, congratulations on your excellent coverage of the German Dialog Marketing Award ceremony in Berlin.

Mr. Ehm, first of all, congratulations on your excellent reporting on the German Dialogue Marketing Award ceremony in Berlin, but unfortunately you made a tiny mistake: The D-A-CH category for international campaigns was only introduced last year. Which is why the claim that Lowe is "the first Swiss agency to win a medal for years" sounds somewhat bizarre. Moreover, back in 2004, when this category was first announced, Eugster Kommunikation, a genuinely Swiss agency (Persönlich), stood on the podium and received a bronze award for its boomerang. Who knows, maybe we'll see each other next year in Berlin, then you can buy me a beer.René Eugster, owner of the communications agency of the same name
in Rorschacherberg, on the article "Cheekiness wins" in WW 13/05.

Trust in advertisers

Survey The Swiss population has an above-average level of trust in advertisers. This is shown by the European Trusted Brands study by Reader's Digest.

Survey The Swiss population has an above-average level of trust in advertisers. This is shown by the European Trusted Brands study by Reader's Digest, which found that 31% of respondents said they trusted advertisers very much or quite a lot. This is the highest figure of all 14 countries in which the survey was conducted. The average is 16 percent. Of the 16 professions surveyed, advertisers ranked 13th, ahead of financial advisors (28%), car salespeople (28%) and politicians (18%), but behind journalists (34%).

Genotec finances floorball magic

Sponsorship: Genotec, the Allschwil-based Internet service provider, will be the main sponsor of the Basel Magic floorball club. The contract covers the next two seasons.

Sponsorship The Allschwil-based internet provider Genotec is to become the main sponsor of the Basel Magic floorball club. The contract is valid for the next two seasons and Genotec wants to document its solidarity with the Basel region and promote youth and sport.

Ad theft

Internet: The Federal Supreme Court has just approved the practices of Nexpage, which searches the Internet for real estate listings and publishes them on its own website.

Internet The Federal Supreme Court has just approved the actions of Nexpage, which searches the Internet for real estate advertisements and uses them on its own website, and now the rejected plaintiffs Tamedia, Homegate, Immoscout24 and Swissclick are facing new trouble - from the free newspaper chain Metro. The latter has set up a portal in Sweden on which it publishes advertisements, among other things - all third-party offers that Metro searches for on the Internet. It remains to be seen how Tamedia & Co will react to Nexpage and Metro. Tamedia spokeswoman Franziska Hügli admits that they have not even analyzed the Federal Court ruling yet. (mk)

Cablecom shows movie hits of the eighties

Digital-TV Cablecom has entered into a partnership with the C More Group.

Digital-TV Cablecom has entered into a partnership with the C More Group, purchasing feature films from the Scandinavian pay-TV group to launch a paid digital cinema channel. C More Film will broadcast three films every evening, each with three staggered start times. According to Cablecom, these are "cinema highlights from the 1980s to the present day". The films are shown without commercial breaks and in the original language. Subtitles can be switched on and off.
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