Internet Wemf's Net Audit statistics paint a distorted picture of the reach of Swiss sites. The Internet is booming and the second Internet wave is just about to hit the market economy. Advertising has rediscovered the worldwide web after the demise of the dotcom era and is looking for effective methods to tap into virtual markets. But it's a tricky business, because the measurement data on the degree of attention paid to websites is not yet reliable. "The figures between the individual measurement methods sometimes differ in absurd dimensions, as if there were as many reach figures for one and the same website as there are reach measurements," says Peter Wälty, deputy editor-in-chief of 20 Minuten.
A comparison between NZZ and 20 Minuten shows: According to the monthly electronic measurement of Internet access published by Wemf, NZZ online had 812,000 unique clients (PCs from which a website is accessed) last May. For statutory reasons, 20 Minuten is not allowed to publish Wemf data because the commuter paper does not publish the data.
survey is not co-financed. However, according to advertising marketer Adlink, 20 Minuten has 288,000 unique clients, around 2.8 times fewer than NZZ online.
Adlink relies on the "Dart" tool from the global ad management specialist Doubleclick, whose values are comparable with Net Audit figures according to Adlink's experience. This also shows that the NZZ also records around 3.3 times more visits (combined usage process on a website) on its website than 20 minutes.
In the case of MA Comis, which is also surveyed by Wemf using audience surveys and also includes 20 Minuten, the ratios shift drastically: in September 2004, Wemf put the widest user group of NZZ online at 30,000 users in the MA Comis annual report, but that of 20 Minuten was 1.3 times higher (396,000). Reason: Net Audit does not differentiate between Internet access from abroad and from Switzerland, while MA Comis only surveys Internet habits in Switzerland. It is therefore impossible to compare websites on the basis of their market relevance throughout Switzerland. "This situation is basically untenable, especially for advertising clients," says Wälty.
So do internationally broadcasting publishing houses embellish the statistics of their web portals in order to mark their potency on the Swiss market? Insiders put the number of foreign users accessing NZZ online at 25 percent. Kurt Busslinger, Head of Web Marketing at NZZ, wants the figure corrected: "We have around ten percent of hits from abroad." Busslinger admits that this is mainly due to the leading position of the NZZ in the German-speaking world, but confirms the "very big difference" between the two Wemf surveys.
Today, it is technically possible to prove 95 percent of the time whether a user is visiting a website from abroad or from within Switzerland using the IP address. "It would be helpful for comparisons, but we can't do that at the moment," explains Christine Diemand, project manager at Net Audit.
"Publishers are right to be upset," says Vanessa Marr, Head of Internet Research at SRG subsidiary Publica Data, on the current data jungle. Although the new measurement methods have made the Internet boom, the advertising industry is still investing too little because of the different measurement values, Marr believes. Today, anyone can measure their website themselves and communicate the data. The flood of uncertified reach charts is an additional obstacle to achieving uniform data and thus measurement standards. In Germany, this already works with the method of the Arbeitsgemeinschaft Online Forschung (Agof), which combines site-centered data and socio-demographic surveys.
Currently, negotiations are underway between the protagonists of the two predominant research directions in Switzerland (see Advertising Week 17/05): on the one hand Wemf, mainly with Net Audit, and on the other hand the SRG Research Service with MMXI, a system that measures values on home computers. The aim is to combine both systems into a model like Agof in Germany. A decision was expected in February, but the parties involved are now expecting a decision in July.
Due to data uncertainty, some of the major website operators are not participating in Wemf's Net Audit in particular. "There is not even agreement on the term 'unique clients'," comments Bernhard Wüthrich, publishing director of Blick online. Wüthrich has the Ringier portal, which records over 26 million page impressions per month, surveyed by Agof in Germany: "These are basically the same figures as Net Audit." Wüthrich's costs are therefore lower than those of Wemf. Bluewin (141 million page impressions at the end of March) also considers the various measurement approaches to be problematic and therefore uses Nielsen Netratings.
The ball is in the court of a working group consisting of publishers (NZZ, Tamedia, Espace etc.), Wemf, SRG, but also marketers (Adlink, PubliGroupe etc.). "We'll know more in one to two months," says Christine Diemand from Wemf.
Quality also counts Optimedia was the first media agency to integrate the Internet into its media planning five years ago and set up its own Internet department. "It works without exact figures," says Patrick Theuss, head of the interactive department, putting things into perspective
at Optimedia, explains the importance of a website's reach for advertising. "Of course, it would be desirable to have a neutral tool that is accepted by the market and clients." Much more important, however, are qualitative considerations, says Theuss, such as how to cleverly incorporate the Internet into the advertising mix. However, the current situation requires closer cooperation with marketers. (rw)
Which sites are visited by whom? Net Audit cannot distinguish between visitors from Switzerland and those from abroad.
René Worni