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Print price: low. Service: free of charge.
Print Many graphic arts companies overlook acquisition and processing costs as they try to balance price pressures with rising customer expectations.
Many graphic arts companies forget the balancing act between price pressure
and increasing customer demands, the cost of acquisition and processing.
For many graphic arts companies
Despite an overall improvement in the economic situation, the
changed: Tough price pressure, especially for standard orders,
stagnating market volume, mergers, consolidations,
Business closures and downsizing.
Companies are responding to this development with rationalization and
Reduce production costs. You invest in more efficient devices
and machines and often take great risks in doing so. But what in
remains untouched in many companies, the process costs in the
Order management (order acquisition, control in production).
But this is precisely where there is great potential, because it is precisely these
Overheads for administration and sales in many graphic arts companies amount to
companies between 20 and 30 percent of the cost price. You can even
observe that these costs are being driven up, as many print customers
are becoming increasingly demanding in terms of care.
Changing customer needs
The widespread desire of customers for the cheapest offer
Many industries are countering this with cost-saving
order management processes and new sales channels. Banks have
already established in the nineties that private and
small customers incur high costs, but for advice, service and
want to pay little for account management. They started looking for ways and means
to meet these customer wishes to a degree that is acceptable to them.
and indirectly urged small savers to keep their savings.
transactions themselves. At the same time, the
Financial institutions Advice and service for the wealthy and less wealthy
price-sensitive private and business customers. An expansion of service was
also with airlines, travel agencies, insurance companies,
large distributors, newspaper publishers, etc. can be observed.
Customers in the graphic arts industry are also increasingly divided into two
groups: The first group represents the price-sensitive customers. They
award simpler and standardized advertising and commercial print products
such as business stationery, simple leaflets, brochures
etc. You could call them "self-service customers", because they deliver
often have print-ready data and have the necessary
Manufacturing know-how.
These include, for example, print brokers and advertising agencies,
Graphic designers, but also direct customers with well-developed pre-press departments.
These customers look at the price and often attach little importance to
Advice and support. The second group could be described as
"consulting customers", as they have less manufacturing expertise
or have complex and consulting-intensive or periodic
printing projects. Consulting, service and support are
important to them, and they pay a reasonable price for it.
However, for fear of losing orders, many graphic designers treat
companies treat all customers the same. They let self-service customers from the
benefit from the same service as consulting customers, although they hardly
cover their costs. The costs for extraction, processing and
and control of a print job with a job value of 4000
francs easily cover the pure production costs (without material)
exceed. If you just think about it, which
individual processes are required for a simple, eight-page brochure,
until it can be printed, processed and delivered, then
it quickly becomes clear that with a streamlined and simplified
order management process can save a lot of money and resources
could.
Solution approaches
So the question is: how can graphic companies manage the balancing act?
between self-service customers and advisory customers? In addition
there are three possible solutions:
Focus primarily on a
and offer them customized services: This means
Concentration on either self-service or advisory customers.
The balancing act between
Standard orders with low prices and cost-covering prices
project orders: For the first customer group, the
process costs can be reduced, with more efficient customer and
Order management (for example, more cost-effective distribution channels using
e-business, etc.), coupled with more effective sales management
(Deploy sales staff where time and know-how are worthwhile).
Developing new offers and corresponding services tailored to the respective customer group.
Andreas Käppeli is the owner of Andreas Käppeli Consulting, Dielsdorf.
Ruf Lanz' steep pass for the VBZ
Public Transportation: In Zurich, soccer fans never miss a connection—not even on trams and buses.
World Cup TV ratings suffer from good weather
The viewing figures for the France-Switzerland match were a record-breaking 1.5 million viewers. However, it is not possible to determine exactly how many people watched the match between Switzerland and France. Those who watched the match on the big screen, in sports bars or other public places are not recorded by Telecontrol.
Viewing figures are collected using 1000 Telecontrol meters, which are distributed in households according to social demographic criteria. The measured values are then extrapolated to the audience share. It is a long-known problem that the audience share figures are usually too low. There is currently no reliable method for eliminating the error rate.
The odds so far:
09.06.06 Germany - Costa Rica: 574'900
09.06.06 Poland - Ecuador: 452'600
10.06.06 England - Paraguay: 239'400
10.06.06 Trinidad - Sweden: 363'100
10.06.06 Argentina - Ivory Coast: 529'000
11.06.06 Serbia Montenegro - Netherlands: 306'300
11.06.06 Mexico - Iran: 354'600
11.06.06 Angola - Portugal: 589'300
12.06.06 Australia - Japan: 127'000
12.06.06 USA - Czech Republic: 328'800
12.06.06 Italy - Ghana: 705'400
13.06.06 South Korea - Togo: 132,70013.06.06 France - Switzerland: 1,473,200 (market share 72.4 percent)13.06.06 Brazil - Croatia: 825,500
"Now we will deliver"
Publishing XPress 7 marks the beginning of a series of new products and updates from Quark.
of the XPress 7 layout software, the company invited
Quark to a one-day event in Frankfurt at the end of May. This
took place shortly after a similar event in New York, where QuarkXPress
7 officially presented and also its immediate, worldwide
availability was announced. The "QuarkXPress Launch
Events should also show that Quark is back and that their new
design claim, which is reflected in a new CI including logo
has been knocked down.
Optimize for Apple with Intel
At a press conference, Quark provided information about the current
situation. The management is aware of the fact that there are
It took a long time for version 7 to hit the shelves. But
long wait should now be a thing of the past. That at least
promised the person responsible for the Desktop Products division at Quark
Jürgen Kurz: "Enough of the many words - now we will deliver." Thanks to
a reprogramming of XPress 7, Quark will in future be able to
be easier and faster to select other products from the program.
to develop new products. When asked about new products, Kurz explained that Quark
a new Quark Dynamic Document Server before the end of this year.
will be presented. The QPS editorial system will then be presented in a
revised version on the market.
Quark continues to maintain XPress 6, which is a Rosetta-optimized version.
Version 6.5.2 is due to be released in June; it will therefore mainly run
better on Apple computers equipped with Intel processors.
XPress 7 itself is also not yet available for these computers.
optimized. "A beta test phase is currently underway," says Kurz, "in which
interested parties can participate. We allow ourselves a little more time and
deliver the application as soon as it is available. The quality has
priority here - but the update to Universal Binary is then
free of charge for XPress 7 customers." Furthermore, Quark wants to "in the next
Time" to integrate further XTensions into the product.
Jürgen Franck
The family friend
Magazine Illustrazione Ticinese, a free monthly magazine, has held its own in the southern Swiss market for 75 years thanks to its thematic diversity.
that has the ambition to cover all households in a region.
to cover? It must be neither dusty nor avant-garde, it must be
must be both contemporary and exude a touch of nostalgia.
This is exactly the recipe from Illustrazione Ticinese (IT), a free
distributed family magazine in Ticino. Published twelve times a year
magazine comes across as petty bourgeois and almost a little staid,
In any case, unobtrusive and with a positive attitude. Politics
is only ever included in the average eight-page peoplestory,
there, however, usually only in portraits of female politicians from Ticino.
and politicians, which are in line with those of artists, sportsmen and women,
musicians or TV presenters from southern Switzerland.
For mom, nonna and bambini
IT also offers something for almost every member of the family: the
Housewife recipes, the Bambini a handicraft page and a children's survey,
excerpts from advertisements from the old days, the townspeople Wellness
and gastronomy, the men cars and motorcycles and the senior citizens
Explanations about the Internet and digital TV. Of course
Not horoscopes, travel and sport. The magazine has a good 20
sections - mostly with a clear reference to Ticino. Youth topics, on the other hand
hardly ever occur.
IT's pattern may be simple, but the title is solid
both editorially and in terms of layout. The fact that the paper
The readership figures show that the magazine manages the balancing act: It comes down to
a good one reader per copy. Men and women speak to the magazine
The same applies to the different age groups. Only the
Youth falls off somewhat - probably a consequence of the aforementioned shortcoming.
When it comes to young people, however, Ticino 7, the weekly magazine of the three
Daily newspapers La Regione, Corriere del Ticino and Giornale del Popolo,
slightly better - probably not least thanks to the integrated TV program.
However, this is part of the neck-and-neck race between Ticino 7 and IT
for years: The reach of the two titles is around 56
percent. The weekend supplement of the Ticino daily newspapers achieves this
with just under two readers per copy, the free title with one
one hundred percent household coverage (including Misox, but excluding
vacation homes) - thanks to distribution via AWZ and Swiss Post. Competitive titles
from Italy do exist in the Swiss sunshine region, but since the
Italian press hardly knows any subscriptions, the two Ticino titles are the
the only high-circulation magazines with home delivery.
Although a free title, Illustrazione is not full of advertisements.
With a share of two thirds, the editorial content clearly has the
Priority. "This is definitely a concept and not cyclical",
says publisher Matthias Weder. In the last six years, the magazine has
did not experience a slump, but rather advertising revenues of around 1.6 million
francs per year. The main share comes from national
campaigns, the local market (including a few gastronomy and food service outlets)
travel advertisements from Italy) contributed a maximum of one fifth.
At
German-speaking Swiss market, IT works with the Grütter advertising agency
& Mediaberatung in Roggwil. Its owner Erhard Grütter has been marketing IT for 30 years. "Alongside
of the complete budget coverage, we particularly emphasize the thematic
width of the magazine: The advertisements can be placed with IT in the
be placed in a suitable editorial environment," he says.
A publishing coup at the start
As appealing as IT may seem today, it was launched 75 years ago.
with a political bang: its founder, a journalist named
Fontana, offered the anti-fascist Erich Maria Remarque, whose
Anti-war work "Nothing New in the West" in regular episodes in advance
because no Italian publisher could be found.
"That was a coup at the time," says publisher Werder.
But the Illustrazione
was never a fighting paper, it always saw itself as a
Family magazine. It was originally a subscription magazine: In the first
years, accident insurance was still included in the subscription price. The
The switch to free distribution took place in the sixties, when
a rival publisher launched a large-circulation free magazine. After
After several changes of publisher, the magazine came into the hands of Matthias
Werder, who has lived in Ticino since 1968 as a journalist, PR specialist and
concept developer. Before Werder IT took over the publishing house
Tredicom, he had led the IT editorial team for several years as
Freelancer led.
Illustrazione from the Publimedia perspective
IT receives part of the advertising volume from Publimedia. How much,
Othmar Fischlin, Head of the Media and Research Department, wants to
cannot say. But how does he rate Ticino 7's competitor, the
is marketed by Publicitas with its three carrier titles? "From
In terms of content structure, IT with its reports and
general social issues certainly appeals to its target audience
and correctly positioned," says Fischlin. IT also belongs
one of the print products with the widest reach in southern Switzerland and
is often taken into account thanks to its high budget coverage. With
a thousand-reader price of over 70 francs, however, IT is in the
upper segment of the nationally comparable title groups, which
However, the tight market structure in Ticino puts this into perspective.
As "certainly not conducive to the position in the advertising market"
is how Fischlin describes the twelve publications of the title.
This allows for the flexible use of the system in longer-term campaigns.
also made more difficult when a short-term increase in reach or a
rapid contact accumulation is the goal. "In this case
probably in practice often encounter competing
We've switched to a wide-ranging title with a weekly publication," says
Fischlin, probably with a view of Ticino 7.
Markus Knöpfli
Red Bull in St. Petersburg
Funsport It gives you wings: On June 17, starting at 6:10 p.m., Star TV will broadcast the Red Bull Air Race in St. Petersburg live and exclusively in Switzerland.
McCann Erickson wins Orange customer lifecycle management account
Following a competitive pitch involving a two-stage evaluation process, the McCann Erickson Zurich agency was named the lead agency for customer lifecycle management by telecom provider Orange.
Audience Council: SRG international offerings are in line with the market
SRG's business unit specializing in international markets, Swissinfo/Schweizer Radio International (SRI), is successfully fulfilling its mission as mandated by the Public Council.
online offerings of SRG-SSR domestic services on selected internationally significant current affairs were compared. No relevant overlaps were identified. It is true that some of the same topics are covered due to the current situation. However, the Swissinfo/SRI services differ fundamentally in terms of the information they provide. In particular, Swissinfo/SRI regularly offers additional and background information that makes it easier for audiences abroad to classify the current affairs. The Audience Council also attests that the foreign service is in line with the market with regard to the selection of internationally relevant topics and the highlighting of Swiss specifics.
In addition, the relaunch of the multimedia platform Swissinfo.org on April 10, 2006 was a success. The Audience Council noted notable improvements, particularly in terms of content structure, clarity, user guidance and graphic appeal. The Public Council is chaired by the Director of the Organization of the Swiss Abroad, Rudolf Wyder.
Study: Senior citizens conquer online retail
As a recent study by Nielsen/Netratings shows, more and more older people with high purchasing power are actively shopping online.
"The greatest Swiss hits" on SF
On Saturday, October 7, 2006, Swiss television channel SF will present «The Greatest Swiss Hits» in a live broadcast.
Clear Channel tests one-second radio spots
The American Clear Channel Radio is currently discussing the idea of using very short radio spots as branding tools with marketing managers and media sellers.
However, Clear Channel Radio has already received criticism for the idea. On the one hand, from marketers who do not believe in the desired effect of the "blinks". If the listener cannot recognize the short spot, the form of advertising has no value. On the other hand, radio stations are not particularly interested in selling such short advertising times. Verifying whether the commercials have actually been broadcast is a particular challenge. TNS Media Intelligence, for example, can only record spots that are 5 seconds or longer. Clear Channel Radio does not expect any devastating changes from traditional radio spots to "blinks", but can well imagine some cases where this form of advertising makes perfect sense.
