Communication
Once a year, there’s a conference that delivers eight hours of adrenaline. Conveniently, the «Battle of Big Thinking» also provides a no-holds-barred update on our entire industry. London, fall 2007. Seven disciplines, three speakers each, 15-minute presentations: Afterward, the audience in the hall votes live to decide the winner. Representatives from all the agencies making waves right now are in the audience: BBDO, Wieden, Naked, BBH, Fallon, JWT, Saatchi, DDB, Mother. But an increasing number of attendees from companies like Google, Shell, and O2 are also at this second-annual debate. With or without a barrage of PowerPoint slides—the overarching critique from the strategists, market researchers, marketing professionals, and advertisers behind the lectern runs like a common thread through the packed day. Advertising is dead. The ad agency is dead. The idea is dead. Long live the brand. But how, exactly?
"Not necessarily an end to the idea itself, but for God’s sake, an end to the sectarian cult surrounding the idea," demanded David Golding of RKCR/Young & Rubicam. Are we all too submissive and obsessed with the compulsion to come up with a good idea? First, the idea is just one of many ways to build strong brand communication. And second, consumers simply don’t care. Even without an idea, colorful iPod posters delight, drumming gorilla commercials for Cadbury fascinate, and “food porn” videos lure female shoppers back to Marks & Spencer.
Richard Huntington, the planner at adliterate.com, offers a more radical reinterpretation of the classic role of advertising: Advertising is the new “below-the-line.” Used purely tactically, it has limited value. Otherwise, it’s vastly overrated for brand management, because a comprehensive brand experience can be staged much better and more completely online anyway. Audio. Video. Content. Entertainment. You can’t do without any of it. Today’s brand stories are simply too big for advertising.
From the marketing department came the bold suggestion that, in the future, brands should be managed using the “Gandhi approach” rather than the “Stalin approach.” Flu Hazlitt’s forceful statement turned out to be, in plain English, a familiar customer complaint: We should stop using negative advertising. The managing director of GCap Media, which markets England’s largest radio network, complained that negative advertising works only like sensational headlines in the media, which boost sales figures and ratings in the short term. Positive headlines, on the other hand, instill hope, inspiration, and desirability in a brand.
The delusion of omnipotence when it comes to brand management was particularly glaring in the case of former campaign strategist Joel Levy, who has worked for both Clinton and Blair. The veteran strategist impressively explained how commercial communication simply needs to learn the right lessons from political campaigning: total focus on a single opponent. Define strengths, weaknesses, and messages on a single sheet of paper. Lock all decision-makers around a table in the war room. And now go all out against the so-called «swings»—the swing voters, or rather, swing buyers—because you can forget about the loyal ones anyway. The whole thing is understood as a chess game with scenarios. What is my next move, what will the competition do, and what, in turn, are my responses and options? It’s interesting how classic research is mutating into “pre-search” in this context. There’s no time for lab tests, and they wouldn’t be reliable anyway—only real-time counts. The strategy must constantly adapt in the form of rolling planning.
Less combative, but all the more compelling and striking, was the speech by designer Vicky Bullen. She made a case for the underestimated importance of «beauty.» «Beauty» has become such a maligned term, she said, that it’s really been dragged through the mud. Yet beauty offers a brand a great deal of power. It works much the same way as it does with people. Even our little ones react to it. When shown photos, the children surveyed assumed that the pretty-looking nanny was less likely to hit them. Beauty is a decisive factor in the choice of everyday consumer goods. Furthermore, it’s worth thinking about. Beauty is much more than just superficiality and aesthetics. Beauty also has an ethical and moral dimension. Green thinking and fair trade are part of that. In this way, true beauty can decisively set a brand apart in its category (see Dylon laundry detergent in England).
Unconditional Service Model: Fetch.com was another clear vision. A kind of butler service as a brand model. Fetch.com doesn’t exist, but it would organize everything—exactly when and exactly where I really need it. Jim Hytner from Barclays‘ Retail Banking Marketing presented the unconditional service model as an alternative to all the brands that constantly steal our time by denying us «instant response» and immediate interaction. «Instant gratification» is the only brand concept with a future in an ever-accelerating age. Ordering products immediately from TV commercials. Making friends instantly on Facebook. Replying to emails right away on a BlackBerry. Brands that fail to learn from this are a thing of the past.
But that’s just it. Painting everything in black and white wasn’t enough. Neither was sugarcoating it, nor complaining. Almost as a matter of course, it was the New Media category that produced the day’s winner. Simon Waterfall from Poke won over the audience with his charm and mischief. Instead of giving an answer, he wanted to pose 15 questions. Ironically, the «Biggest Thinker of them all»—as chosen by the audience—became the very victim of his own analysis of the rampant pace of change. In 15 minutes, he only made it to question 10. What should we do in an age when digitization is advancing as fast as dog years—at least seven times faster than human reality? What to do when MySpace, with its 400 million users, is already as big as the country of Brazil? Opening a new page on MySpace is roughly the same as sending a postcard to Brazil with only a first name on it. What to do when everything is getting more and more perfect: noonebelongsheremorethanyou.com? What to do when you want to keep a diary for yourself and for all your various online personas at the same time? What to do?
In the end, three short terms stuck with me that are easy to remember: 1. Visceral. 2. Point of view. 3. Facebook.
1. «Visceral» is the new buzzword for outstanding campaigns and brand experiences. “Visceral” literally means “relating to the viscera.” In other words, it can’t be strictly rationalized—it’s just good for no particular reason. Whether it’s the Orangina extravaganza, the wacky twins from 118 118 (1818 in Germany), or O2’s blue wonderland—somehow, you just find them brilliantly visceral.
2. A point of view—that’s what a brand absolutely needs to spark genuine engagement among consumers. To quote Huntington: «Nobody cares about your positioning; everyone cares only about your position.» This applies to people as well as brands. People only want to interact with someone they can connect with—someone who takes a clear stance. Examples of such a point of view include: Omo on stains (“Dirt is good”), Mastercard on money (“There are things more valuable”), and Dove on the body (“Every woman is beautiful”).
3. Facebook has become a must. If you’re not on it, you’re out of the loop. Sure, it’s often dismissed as the ‘McDonald’s” of social networks. But that’s exactly why Facebook is so popular—because it’s so simple. Even the CEO of British Rail or the CFO of Nagra can figure it out after work.
There was a slight lack of truly big ideas about how a brand story can succeed today. This may have had something to do with the fact that a crucial category was missing: «Big Brand Thinking.» Maybe next year?
Pascal Schaub, President of the Account Planning Group Switzerland