Sunrise campaign annoys Swisscom
Sunrise has received a letter from Swisscom's lawyers regarding its current price comparison campaign. Swisscom considers the comparisons to be inaccurate but has decided not to take further legal action. Sunrise intends to continue the campaign.
Sunrise has received mail from Swisscom's lawyers regarding its current price comparison campaign. Sunrise spokesman Gottardo Pestalozzi confirmed a corresponding report in the Handelszeitung newspaper at the request of Werbewoche. Sunrise advertises that corporate customers can save up to 40 percent on cell phone calls if they switch to the telecommunications company. On the Sunrise.ch/business-preisvergleich website, it calculates how big the savings potential is compared to Orange and Swisscom. A campaign designed by the agency Brot und Spiele with advertisements and posters is running in parallel (see Brot und Spiele shows savings potential for Sunrise Business
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Swisscom takes issue with the price comparisons: "We have discovered some errors in the way the comparison is made," says spokesman Carsten Roetz. Sunrise had not selected the optimal Swisscom subscriptions for the comparisons and had not taken certain savings options into account. "However, we will not be taking any legal action against Sunrise," Roetz told Werbewoche. "We have instructed our sales front well. In this way, we can show customers where the comparisons are not correct".
Sunrise will not change the current campaign unless Swisscom takes legal action. "The campaign is fair, we have compared standard offers", says Pestalozzi. This is the first time Sunrise has advertised with price comparisons. The campaign has been very well received by consumers, the spokesperson continues: visits to the price comparison website increased by 80 percent between January 11 and 28.
Swisscom spokesperson Roetz, on the other hand, is critical of comparative advertising: "You have to think about it very carefully. It is difficult to compare offers, as they often differ in many respects". If you don't convince customers, it can easily backfire.
Ralf Beyeler from the comparison service Comparis.ch finds the Sunrise comparison fair, as he told the Abendzeitung Heute.
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Swisscom takes issue with the price comparisons: "We have discovered some errors in the way the comparison is made," says spokesman Carsten Roetz. Sunrise had not selected the optimal Swisscom subscriptions for the comparisons and had not taken certain savings options into account. "However, we will not be taking any legal action against Sunrise," Roetz told Werbewoche. "We have instructed our sales front well. In this way, we can show customers where the comparisons are not correct".
Sunrise will not change the current campaign unless Swisscom takes legal action. "The campaign is fair, we have compared standard offers", says Pestalozzi. This is the first time Sunrise has advertised with price comparisons. The campaign has been very well received by consumers, the spokesperson continues: visits to the price comparison website increased by 80 percent between January 11 and 28.
Swisscom spokesperson Roetz, on the other hand, is critical of comparative advertising: "You have to think about it very carefully. It is difficult to compare offers, as they often differ in many respects". If you don't convince customers, it can easily backfire.
Ralf Beyeler from the comparison service Comparis.ch finds the Sunrise comparison fair, as he told the Abendzeitung Heute.
