The study makes it clear that online brand loyalty is limited: 68% of Swiss consumers are only loyal to a handful of brands online, while 80% of consumers say the internet is good for discovering new brands. In contrast, 54% of Swiss consumers feel overwhelmed by the choice available. This can make it difficult for advertisers to reach and activate their target group.
Nevertheless, 40 percent of Swiss people are happy to receive advertising if it is relevant to them. And a further 28% say they would even buy more if brands sent them messages tailored to them. If this is not the case, consumers are quick to turn their backs on advertising companies. Almost one in two consumers say that they will no longer consider a brand whose advertising they consider irrelevant or if they are bombarded with their advertising.
To overcome these hurdles, it is essential that advertisers understand how consumers behave online: How do they use different devices and channels to make purchasing decisions? Successful brands will be those that can convert this information and use it to target the right consumer in the right way and at the right time in a personalized and targeted manner.
The study confirms that Swiss consumers are becoming more and more device- and location-independent when it comes to online purchases: just over a quarter (26%) regularly use a PC or notebook while watching TV, with more than half (56%) of respondents using their cell phone or tablet. Furthermore, just under half of Swiss under 45s use their smartphones or tablets when visiting restaurants or bars.
Traddoubler launches TD Engage
In response to this increasingly demanding market, Tradedoubler launches TD Engage. A combination of data and artificial intelligence to understand shopping behavior, clearly identify new customers and reach them with tailored and targeted advertising measures.
Immo Hütte, Managing Director of Tradedoubler Switzerland: "Online shopping continues to grow strongly: our study shows that more than 50 percent of Swiss people are buying more online than in the previous year.However, it is becoming increasingly difficult for advertisers to keep pace with the complexity of online purchasing behavior. Creating profiles of target groups in order to understand them properly, deliver relevant content or simply be present in the right channel at the right time is becoming more and more of a challenge. Instead of relying solely on demographic information, advertisers need to look at the behavior of their existing customers. This is the only way they can draw conclusions about new target groups, target advertising precisely and optimize budgets. And that is the core of TD Engage."
TD Engage helps brands to create an accurate picture of their "typical" users. It combines the knowledge of 17 years of data analysis with over one billion affiliate transactions per day from the Tradedoubler network. Machine learning algorithms are used to create profiles, evaluate data and identify new customers, who are then addressed with tailored and targeted advertising messages. Once the right user has been identified, they are addressed programmatically via the Tradedoubler ad server in the right format, with the right message, at the right time - depending on where the consumer is in the purchasing process and how often they have already been addressed. Immo Hütte: "Our study clearly shows that Swiss consumers want to find new brands online and that they value relevant advertising. We have designed TD Engage with this knowledge in mind. We help advertisers to identify and address new customers in just a few steps - in a way that is targeted and welcome."