Helvetia now relies on ChatGPT for customer contact
Helvetia is now testing a service based on ChatGPT technology to answer customer questions about insurance and pensions in direct customer contact.
Helvetia relies on artificial intelligence (AI): In direct customer contact, the insurance company uses a service based on OpenAI's ChatGPT technology, which answers customer questions about insurance and pensions using artificial intelligence. The service is still experimental; in the long term, it should simplify access to insurance and pension products.
Helvetia is using the technology as part of a live experiment with Clara, Helvetia's digital assistant in Switzerland. Clara's new chatbot service provides information on insurance, pensions and home ownership. To do so, the software draws on web content from Helvetia Switzerland - for example, product pages or advice articles. Everyone is invited to try out the new chatbot service free of charge.
An experiment
Helvetia clearly describes its new service as an experiment: the company wants to explore the potential of language models such as ChatGPT and find out how customers accept corresponding services. Helvetia Switzerland says it wants to set standards in customer convenience and access. However, the chatbot in no way replaces an individual consultation with a specialist. Helvetia will decide how to proceed with Clara and its GPT capabilities after evaluating the initial findings. You can test the chatbot here: www.helvetia.ch/frag-clara.
