Below the line direct marketing is becoming increasingly important for many companies. To ensure that the mail reaches the customer, the product must be convincing and the mailing must be attractively designed.
Yes, the critics are right: they still exist, the horrible mailings. We still often sit stunned in front of advertising letters of the worst kind and wonder who will send the reply card back after this "pleasure". But there is also another trend. A trend towards direct brand communication that not only leads to immediate success, but also leaves a lasting positive brand image in the minds of those who do not respond immediately. The archive in your head
"We believe that good advertising costs no more, in general terms, than ordinary advertising, yet over time it becomes priceless." This is a quote from Sir Frank Lowe, founder and Chairman of Lowe & Partners Worldwide, one of the largest agency networks in the world. A statement that not only applies to classic TV commercials, advertisements and posters. It also includes all forms of direct marketing in particular.
In the "business to business" sector in particular, it is well known that many people archive well-made mailings in case what they offer might be relevant to them at some point. Consumers simply store them in their heads. Bad mailings rarely make it there. Creativity in direct marketing should therefore not only focus on immediate response, but also take into account the important image factor. After all, there are people who may not respond to mailings until two years after they have been sent. By buying in a store somewhere what was offered at the time or perhaps another product of this brand. Because they remember the visual and textual messages of well-done direct marketing activities. However, such purchase decisions do not appear in any mailing evaluation.
Not all fun goes down equally well with everyone. But everyone likes to have fun. Sometimes all it takes is a single sentence on a small card to accompany the laminated glossy brochure and customers will be running to the boutiques. Sometimes, on the other hand, bonus stamps, prize draws, stickers, raffle tickets, free gifts and the like have to be used in combination to enhance the value of goods that would otherwise go unnoticed. Direct marketing in particular offers the opportunity to create an advertising medium with targeted stimuli for a limited circle of potential customers.
design. However, in order to develop a feel for the effect, you first have to take a close look at the offer and the recipients. Because even below the line, the good is the enemy of the great. You must not be satisfied too quickly.
The fact that creativity in direct marketing is becoming more and more important is also shown by the fact that the renowned advertising festival in Cannes is no longer above awarding its coveted Lions to successful work in the field of direct marketing. Direct advertisers are now allowed to compete alongside the big classic advertisers. A small step up from our below-the-line existence, so to speak. In any case, Howard Draft, Chairman and CEO of the global agency group Draft, took to the lectern in Cannes last year with a great deal of irony with the words: "Barbarians at the Gates: Direct comes to Cannes." And he predicted a rosy future for commercial communication that combines creativity with efficiency for advertisers worldwide.
This year, Switzerland only won one of the coveted Lions in Cannes. And this was won in the Direct category of all things. It was won by Euro RSCG, Zurich, with "Messband - Abspecken lohnt sich" for the Zurich fitness studio Arena 225.
The vouchers for a trial training session at this high-priced club were produced here in the form of a measuring tape. Ingeniously, this shows a few centimeters too much. This advertising material was distributed in a parking garage and restaurant that matched the target group. A small, subtle idea that achieved great things. And proof that creative below-the-line measures can even ensure a better line, in addition to all the other benefits.
It will be interesting to see what else direct marketing will conjure up in the future. From media networking and interactive television to mobile communications and talking posters, there are still a few surprises in store for us.
A small idea that made a big impact: a mailing campaign for the Arena 225 fitness studio designed by Euro RSCG won gold in Cannes.
Successful direct marketingAt the end of every successful communication is the result. A good result is achieved when the following three points are taken into account: Offer, consumer insight and the big idea.
- Offer: When direct marketing is supposed to sell a bad product, it often ends in sad mailings that cause great damage to the industry. A good offer, on the other hand, can unleash enormous creativity in all those involved.
- Consumer insight: Consumer insight is brought to light in dialog with the client. This is based on an understanding of the respective market and target group. Market research and data profiling are helpful. If you manage to formulate a precise brief for the creative teams, you are already halfway there.
- Big idea: Crystal-clear consumer insights form the breeding ground for the development of the big idea that can make direct marketing in particular so exciting. Only those who come up with a groundbreaking creative implementation will succeed with their work.
Barometer turns highAround 60 percent of Swiss direct marketing companies expect sales to rise in the second half of the year, while only 7.8 percent expect
losses. This was the result of the Dialog Marketing Barometer, which the
industry associations in Germany, Austria and Switzerland for the first time. 63 members of the Swiss DM
Association took part.
In the first half of the year, only 33% recorded growth, which means that the market developed more weakly than in Germany (+37.8%) and Austria (+48.4%). 22.2 percent of companies recorded lower turnover. The number of employees remained constant at 60.3 percent of Swiss companies, rose at 19 percent and fell at 15.9 percent. Despite the positive outlook, only 15.9% of companies intend to hire more staff in the second half of the year. The evaluation of the
Dialog Marketing Barometer can be downloaded from the website of the German
Direct Marketing Association (www.ddv.de). (sm)
Christian Hansen is Managing Director of Lowe Direct, Zurich. He is a member of the jury for the Swiss Dialog Marketing Prize and was a juror at the
this year's "Lions Direct" in Cannes.