The BSW seminar for strategic planning will be expanded and held every two years in collaboration with the University of St. Gallen. Dominique von Matt and Professor Torsten Tomczak on the new offering.Mr. von Matt, Mr. Tomczak, information and planning are familiar tasks for every advertiser. Why the new BSW seminar for strategic planning? Dominique von Matt: Our seminar aims to fill the vacuum that represents a real problem for the competitiveness of local communications agencies. This is urgently needed because we are facing international competition, are increasingly losing international budgets to other countries and, conversely, rarely attract an international budget to Switzerland. This is actually grotesque: which country would be more predestined for such commissions than Switzerland thanks to its expertise in terms of differences in mentality, graphic design tradition and level of education? Other industries also manage to operate successfully worldwide. Why not us?
Your seminar series seems to have the answer: Switzerland has a major deficit in strategic planning.
von Matt: There are certainly deficits and problems in other areas too. What is certain, however, is that we are lagging behind in the high-end area of communication know-how.
Torsten Tomczak: That's the point: high-end training. What worked excellently in the past may already be outdated today. There is no doubt that the challenges for advertising agencies have grown and will continue to grow. In an agency, the strategic planner has to fulfill the important hinge function between the needs of creation and the clientele. From my point of view, it used to be easy enough to create good or very good advertising campaigns. Today, the agency must have a deep understanding of how its client's marketing and brand management work. As a strategic planner today, I have to be able to advise the client on their brand architecture, communication, distribution and price management and so on. And here the question arises, does this still fit in with traditional training? From experience, I can say that the days of pure gut feeling are over. Of course, this is still needed - after all, we work in an industry in which creativity is the most important asset - but if I can't back this up with well-founded facts, then I will certainly have more problems articulating myself to the customer today. What's more, communication with the traditional division of labor according to disciplines has no chance today. What is needed is broader, deeper know-how.
Integrated communication is not a new phenomenon for the Swiss strategist, is it?
von Matt: Of course not. However, we are not concerned with the profession of strategic planner in an agency - there are very few of them due to the size of the market - but with their function. This has to be taken on by certain exponents in every agency. Until ten years ago, the classic advertising consultant was still able to assert himself.
cheat, he has a problem today if he doesn't have networking under control - we are all sick of hearing the term integrated communication. This is where our course comes in. And the overarching theme - the most important asset in any company - is brand management, which is becoming increasingly important in training everywhere.
Tomczak: We are sure that they will learn about the cutting edge of developments in each discipline, as we have tailored the seminar to the needs of advertising and media agencies and can address the specific strategic issues of the communications industry. We will also have a very intensive exchange of experiences. In concrete terms, you will be able to develop networked communication concepts. Methodologically, they will be given strategy tools for developing campaigns and trained in managing this process.
von Matt: Comparable offers for experts in strategic planning are hard to find, even internationally. We are not only working very hard on the topic of brand management here, but also have the current state of the art in this area. So a typical Swiss problem will be: How do I accompany my client abroad and develop international communication concepts?
This makes it sound as if the agencies have so far managed their mandates without any planning or leadership.
Tomczak: Our assumption as an institute is never that we are dealing with people who have no idea. Things change and expand. That's why one challenge, no matter what field I'm working in, is continuous professional development.
von Matt: It's not as if the industry has overslept something. This deficit was actually identified years ago, which is why the BSW launched a very successful planning seminar. We are now expanding this course and taking it to a higher level. Even though the industry has been experiencing a strong headwind for several years, we must not stop trying to solve the long-term structural problems.
Then you are also pursuing higher-level goals?
von Matt: It is indeed the case that we have to fight against the trend of relocating decision-making centers abroad. We are seeing this internationalization not only in the case of mergers, but increasingly in advertising itself. Due to the extreme cost pressure, companies are working on entire language areas with a single campaign. Especially in the fast-moving consumer goods market, one agency in Frankfurt, Paris or London usually covers several countries. In contrast, we have to go on the offensive with outstanding expertise.
So the migration of advertising budgets was more a question of costs than strategic planning?
von Matt: On the one hand - on the other hand, we have perhaps not been successful enough in convincing international marketers of the efficiency of a local approach.
The strategic planner should be able to do much more than that. But how can they plan long-term strategies given the flood of information and non-transparent markets?
Tomczak: That really is the critical point. Of course, planning used to be somewhat easier because environmental developments were more predictable. This will undoubtedly become more difficult in the future. This makes it all the more necessary for me to understand even better how trends can develop. One answer is that we must certainly not deal with this future with rigid concepts, but must build flexibility into our concepts from the outset. What we can do is improve the validity of forecasts and deal with them better. However, the trend is also moving towards shorter planning cycles.
Is it even possible to gain a competitive edge in such timeframes?
von Matt: The art - and for us more and more the daily routine - is to equip a concept so flexibly that it can be adapted to a wide range of trends and requirements.
scenarios quickly. This is a new requirement.
Tomczak: Your question is the central theme of our seminar. During the seminar, we approach these questions from a wide variety of perspectives. I think that a strong brand is the decisive constant in the face of dynamization and increasing complexity. This explains why even in the most typical B-to-B industries, companies are increasingly investing money in building a strong brand. My vision is as follows: The strategic planner is not the true father of a brand, because it belongs to the customer; but he should at least be its good advocate in all matters, and not just a good advertising campaign. He must completely understand the client's business.
The strategic planner should therefore develop the brand from an ambassador to a value creator.
von Matt: The realization that investing in the brand is sustainable has become established. In highly successful companies, the brand has long since arrived in the management ...
... and from there outsourced again to agencies and consultants, although their hype has often contributed to the weakening of brands.
Tomczak: Buying the entire brand management externally is usually a mistake. Successful companies specifically buy in consulting services, especially in communication, where there is a wonderfully well-functioning market.
von Matt: The pilot doesn't have to be able to build his own plane. He has to know where he wants to go and bring the plane safely to the ground. The more he is supported, the more he can concentrate on his work.
Exclusive seminar for advertising strategists1999, the industry association of Swiss advertising and communication agencies (BSW) held its first seminar on strategic planning. The Account Planning Group Switzerland has since been founded. It also aims to offer more comprehensive further training. The two seminar leaders, Cary Steinmann, CEO of TBWA Switzerland, and Joachim Kernstock, Head of the Brand Management Competence Center at the University of St. Gallen, have combined theory and practice and, in addition to distinguished university lecturers, have also been able to engage renowned exponents from the business world for the 12-day course (four three-day blocks). In interactive lectures, teamwork and project work as well as the optional "Best Practice London" block, cases are presented and the latest knowledge in marketing, brand and communication as well as agency and campaign management is imparted and deepened. Information: www.imh.unisg.ch/weiterbildung or contact Petra Eichholzer, phone: 071 227 62 82 (from March 30: 071 224 71 50), e-mail:
[email protected] (la)
Luca Aloisi