Corporate publishing Corporate publishers need flexible systems for increasingly decentralized production. Internationalization, decentralized production and ever more precise target group communication require completely new organizational structures. This has also been recognized by the software houses and system integrators who are currently busy working with corporate publishing service providers. Complex organizational structures are being installed more eagerly than ever before with the aim of increasing production efficiency. After all, this can easily dwindle when more and more customer magazines have to be implemented in an increasing number of language variants and alternating pages. The BMW Magazine alone is now published in 24 languages; link, the magazine of the SRG idée suisse Deutschschweiz public council and memberships, is produced nine times a year with six regional editions in the form of alternating pages. Corporate publishers, who often manage several similarly complex media at the same time, have to adapt their organizational structures to these challenges. Finally, what the industry itself is constantly calling for is also bearing fruit here: increasingly precise target group communication.
Cross-system compatibilityService providers are now all the more eager to optimize their organizational processes. With an estimated 3000 magazines on the market with an upward trend and a circulation of over one billion copies per year, system providers have long since discovered the new market and are striving to find suitable solutions.
Not least with the aim of providing providers with a tailor-made catalog of requirements, the Forum Corporate Publishing (FCP) supported a survey by the industry portal CPWissen to find out what corporate publishers need in terms of process organization. The result is clear: first and foremost, corporate publishers need very flexible systems. Without exception, all 36 survey participants only accept even entry-level solutions if they allow for later expansion. They expect their new editorial system to support decentralized production. 94 percent consider cross-system compatibility to be "very important" or "important" - in other words, they expect systems that run on Macintosh computers as well as Windows computers.
Support is no less important: the basic service includes a hotline that is available until 8 p.m. on weekdays.
Individual solutions requiredProviders, who until now have often been trained in systems for large editorial offices, are currently thinking about the specific requirements of corporate publishers. This is because the differences are considerable: unlike many publishing properties, most customer and employee media are created with a high proportion of outsourced employees.
A typical example is the bimonthly employee magazine BoschZünder, which is produced editorially at Robert Bosch in Stuttgart, with graphic design and production in Berlin; proofreaders and printers are located throughout Germany. The translators - BoschZünder is published in eight language editions - also have their offices outside of Germany. Added to this is the lack of customer coordination processes in traditional publishing structures.
For corporate publishers, they are part of everyday life and yet vary greatly from one project to the next and from one service provider to the next. While 80 percent would like to involve their customers electronically in the approval process, only seven percent appreciate opening up the entire production process to their customers.
The bottom line is that there is no such thing as an industry solution. Editorial systems in corporate publishing are very individual solutions, adapted to the respective customers as well as to the different production philosophies of the service providers.
Even if the big wave of entry into editorial systems is only just beginning, a win-win situation is already emerging. Corporate publishers benefit from orderly and transparent processes, which they can also use to acquire new orders in the future, and system providers benefit from a permanent benchmark in know-how and competence. After all, hardly any other publishing industry is likely to challenge them as much and use their systems as completely and consistently as corporate publishers. The only system from world market leader Quark, for example, which works with all modules in practice, is not installed at a large publishing house with hundreds of employees, but at a Hamburg-based corporate publisher with 25 workstations.
Michael Höflich
Michael Höflich is Managing Director of Forum Corporate Publishing.
Facts and figuresThe variety of editorial systems
and their respective advantages and disadvantages can be found in the current cpwissenFACTS editorial systems special. In addition to a number of best practice applications from the CP industry, it contains further results of the FCP and CPWissen survey as well as an overview table of the most important systems, their respective performance profiles and price structures, which is unique on the market to date. (mh)