Madeleine von Arx, who only recently became Managing Director at TBWA, can already look forward to stable relationships both in-house and with clients. It all started with film. As a young woman, Madeleine von Arx could have imagined a career as an editor or even a director. She does indeed direct today, but in a different way and not in film: "How do you take people to a certain point and even to their limits?" - These are the tasks in which Madeleine von Arx-Richter, one of the still rare female executives in Swiss advertising, finds her fun and fulfillment. Even as a law student, von Arx worked in the advertising world. And ultimately found her ideal mix between the dream world of film and a tangible business. "I liked this hectic pace - as well as dealing with people and customers." During this time, she also discovered: "I'm a trouble shooter by nature."
After various training and further education courses in communication and marketing, she took on her first responsibility as advertising manager at Sulzer Medica in 1992. However, as the field of artificial hip joints is "quite limited", she finally saw more opportunities for development at Bally. It was here that she found her first real "dream job" in 1995 with the reorganizer Ernst Thomke. Von Arx became CI and CD manager and, after a year, Head of International Communications. Bally was now also to be developed into a global brand as a fashion label. "Those were very exciting years. I was young and ambitious and was able to develop campaigns from Switzerland for the whole world."
But a trouble shooter always needs new challenges. Like the liberalization of the telecommunications market in 1997. Von Arx was entrusted with Diax's budget at McCann-Erickson. "We were involved in all company decisions." The agency also worked on political lobbying "and pulled out all the stops in communications". When the start-up Diax received the desired mobile license after a year, von Arx also switched to the client side and became Head of Marketing Communications at Diax. After she had also completed the merger with Sunrise in this role, a new challenge awaited her at TBWA/Switzerland after four years in 2001.
Hip joints, shoes, telecommunications: what talents can von Arx offer in these different worlds? In response, she immediately says: "I can make an analysis extremely quickly. How does the market work? What makes customers tick?" For the trouble-shooter, it is therefore best "when there is no stability at the start of a new task".
That was also the reason why she returned to TBWA last fall after a four-month stint at Saatchi & Saatchi Simko. In Geneva, von Arx also wanted to live out her roots in French-speaking Switzerland, as her father comes from Neuchâtel. She is also friends with Pedro Simko and appreciates the work of his agency, which is now the second largest in Switzerland.
So of course there were tears when he decided to return. But the request directly from TBWA's headquarters in Paris was once again one of those opportunities that von Arx simply couldn't say no to. The previous CEO had resigned unexpectedly and McDonald's had previously been acquired as a client. The network was looking for someone who knew the agency's structure well and could guarantee that the new major client could be "stabilized as quickly as possible". "A box like McDonald's appeals to me," said von Arx.
The TBWA Group has 57 employees, including the dialog marketing agency Tequila/Switzerland, around 20 of whom are involved in this account.
The work is based on a three-year plan. The initial brainstorming begins around six months before a new campaign is produced. It is well known that advertising agencies work most efficiently under great pressure, for example before a pitch. "However, long-term planning allows you to incorporate the strategy all the better," says von Arx, who as the agency manager is involved in all important strategic decisions.
For McDonald's, TBWA/Zurich works a lot with Paris in order to benefit from possible synergies. McDonald's also sees an agency not as a supplier, but as a partner in communications consulting. "McDonald's is therefore not an adaptation client, but a creative challenge with which we can also distinguish ourselves within the network," von Arx is convinced. And TBWA is considered one of the most creative networks in the world.
"This glamor should also be more noticeable in Zurich in the future," is the goal of the new woman at the helm.
She is proud that her agency has already been confirmed twice in a pitch for SBB's entire youth marketing. Other important clients include Masterfoods, Beiersdorf, Nissan and Orange Telecommunications in the dialog sector.
But von Arx wouldn't have to be von Arx if such successes could now completely fill her life. "I'm still training in the medical-psychological field," she reveals as a "hobby". Because she often reached the limits of what was physically and mentally possible during her Diax phase, she had her stress relieved by a kinesiologist. The alternative medicine against burn-out symptoms worked. "Kinesiology is an ideal method to help someone regain their focus," von Arx is convinced and - always full of enthusiasm - is already involved in setting up such an institute for wellness and kinesiology in Zurich as an investor. "Giving someone who is stressed out a sense of balance is something very useful." Of course, she can occasionally apply this to her work at the agency. "But otherwise the agency business is separate from this area," says the manager. Which is actually a shame.
Andreas Panzeri