Bob Greenberg, Chairman, CEO, and CCO of R/GA, is a textbook advertiser. At a seminar in Cannes, he spoke about mobile advertising—which can represent the third dimension in marketing—about «digital immigrants,» and about the discrepancies between agencies« expectations and those of users. Werbewoche correspondent Beat Fritsch reports on Greenberg’s presentation. Bob Greenberg, Chairman, CEO, and CCO of R/GA, is a textbook advertiser. Always dressed in black, just three years ago he was fully connected with the typical advertising accessories on his belt: a PDA, cell phone, digital camera, and MP3 player were part of his standard gear—today, however, he carries only one device. And that was also the topic of Greenberg’s presentation, »The Third Screen Becomes the First Screen,” which he delivered together with Anssi Vanjoki, Executive Vice President and General Manager of Multimedia at Nokia. The close relationship between advertisers and consumers has been disrupted by technology. The third screen (i.e., the cell phone display) will become the first screen, according to Greenberg and Vanjoki’s core thesis. In the process, the usage time of mobile devices will surpass that of PCs.
To do this, however, creatives need to figure out how to bring their content to mobile phones. After all, as we know, television doesn’t fit on a PC, and a PC doesn’t fit in a cell phone. TV is a narrative medium—in other words, storytelling for a mass audience. The PC is mostly a work tool or a toy. The cell phone, on the other hand, could become the most content-oriented advertising medium as early as the beginning of the next decade.
The key term is 3D marketing; 2D marketing would mean delivering the right message at the right time—the additional dimension is location. After all, the right mobile ad at the right time and in the right location can have an immediate advertising impact.
Here are a few figures Greenberg used to illustrate the potential of mobile marketing: There are three billion cell phone users worldwide. It took 20 years to reach one billion; the next billion came three years later; and the third billion was reached in just two years. Fifty percent of 18- to 24-year-olds say they couldn’t live without their cell phones. Only 20 percent said the same about their TV sets.
Advertisers now need to ask themselves what it means that everyone always has their cell phone with them. It means, for example, that half the world's population can be reached via cell phone.
One challenge facing marketers in promoting digital literacy is that they are not «digital natives» but «digital immigrants.» However, the first generation of «digital natives» is now reaching the age where they can make purchasing decisions. This fact is often completely underestimated—there will be no smooth transition here.
Even today, cell phones are used for more than just making calls. For 76 percent of users, they also serve as a camera; for 64 percent, a music player; for 54 percent, a portable game console; and for 48 percent, an Internet interface. In short: The cell phone will eventually become the primary platform for digital use, shifting from the ear to the eyes. Already today, 350 billion text messages are sent each month, but spending on video applications on cell phones is expected to have surpassed that on text messaging as early as 2011.
According to Vanjoki, the cell phone is becoming a convergence tool whose new applications will fundamentally change advertising. This is also illustrated by the advertising slogan for Nokia’s latest product, the N75: «It’s what the PC has become.».
But what should be done when the best creative ideas are killed by technical shortcomings? Americans, for example, will return a device to the store if they haven’t figured out how to use it within 20 minutes. The result is that a balance must be struck between user-friendliness and technical feasibility, between content and interface. As Greenberg puts it: «The big narrative ideas on which our industry is based are virtually irrelevant to mobile users. There’s a disconnect between the content agencies develop and the content users actually want.» And he quickly snaps a photo of the audience with his cell phone.
Direct marketing specialist Alex Schmid, from the dialogue marketing agency of the same name and a former jury member at Cannes, commented on Greenberg’s presentation: «Bob always gets right to the point. Above all, incorporating the location dimension into mobile marketing is extremely important; after all, cell phones with GPS applications will be available in the very near future.» He himself has already developed a location-based advertising concept for a client, which is set to be implemented during next year’s European Soccer Championship. According to Schmid, given the extremely rapid pace of technological development, mobile marketers must proactively develop concepts because the relevant technology could be available as early as tomorrow. The future of advertising lies not in quick adaptation, but in planning for technology with foresight.