Internet Do local users know the term Web 2.0? Do they use it at all? A recent study provides answers.
Andreas Flückiger (34) works as a controller in an industrial company. In the morning, he reads RSS feeds to which he has subscribed in addition to his emails. While at work, he hangs out in business networks like Xing, makes new contacts or participates in forums with his own contributions. After work, the business administration graduate meets up with friends. Not over a beer in a neighborhood pub, but in a virtual world like Second Life. Hours later, Flückiger visits the video platform YouTube and enjoys watching contributions.
This, or something similar, is how a recent study describes the average Swiss Internet user. The study "Web 2.0 in Switzerland" analyzes the 2.0 behavior of local users for the first time. During two weeks last September, Simon Künzler from the online marketing agency Styropor Digital, together with the Internet marketer Web2com and the agency Konsumfreu.de, surveyed the Internet community.
The results are now available and clearly show that the term Web 2.0 and the philosophy behind it are not unknown to the Swiss. What's more, the Swiss comment, rate and "grush" diligently.
Künzler was able to refute the widespread opinion that Web 2.0 is a phenomenon of a minority. Nevertheless, the results must be interpreted with caution. "The results are extreme," says Künzler. He suspects that although different channels were used to publicize the survey, it was predominantly the web-savvy blogger environment that took part in the survey. Therefore, the study is also only representative to a limited extent. In terms of socio-demographic data, however, the spectrum of participants was very broad, says Künzler. A total of 400 people took part in the survey, the majority of them men.
Almost 70 percent of the survey participants associate the term Web 2.0 with weblogs and social networks. The majority of respondents read weblogs at least once a month. One in four even does so daily. Podcasts, the audiovisual form of weblogs, also enjoy a high level of awareness, according to the study. The Jekami format is used by around half of those surveyed, and on average once a week.
Top of the class MySpacePhoto and video platforms are at the top of the usage scale. 40 percent of respondents consume online videos at least once a week, one in three daily. However, many survey participants limit themselves to platforms such as YouTube or MyVideo. Swiss portals move below the perception radar of local users. Information sites such as the participatory encyclopedia Wikipedia are also heavily visited, but usage is basically limited to the big ones, i.e. Wikipedia. Swiss users also like to hang out on social networking platforms. MySpace is the driving force. The star among these Internet offerings is
By far the most popular 2.0 application. So far, no copy from Switzerland has been able to outstrip the American model. Projects like Youme.net or Meinbild are simply unknown to the Swiss.
By collecting such usage data, Simon Künzler was able to derive four different user types. The heavy users are what Künzler and co-author Andrea Iltgen less affectionately call "the freaks," which include all those who actively produce content on the Internet, post it online and are always up to date with the latest technology. "The interactives" make up the group that actively hangs out on Web 2.0, commenting on and rating content. "The consumers" are described by Künzler as those who use the offering intensively but do not want to contribute to it. "The less affine" for Künzler are the older users who limit themselves to predominantly simple applications. As Künzler writes in the study, passive users are still clearly in the majority, but that will change in the foreseeable future. "The interactives and freaks are becoming more numerous," he says. Companies therefore need to take great action. The longer, the more the challenge is to target the user groups and interact with the users. Künzler: "Today, a community manager is just as much a part of corporate communications as a press spokesperson."
Christian Lüscher
Things to know about Web 2.0 at a glanceCurrently, a handful of
Web 2.0 studies exist that analyze the trend. In addition to the study by Simon Künzler, the MAZ School of Journalism has devoted itself to the topic together with the PR agency Bernet, but the focus is not on the user, but on Swiss companies and how they deal with the social web. The study entitled "Web 2.0: Usage and User Types", published in Media Perspektiven (4/2007), provides detailed information about usage behavior in particular. "Web 2.0 in Switzerland" can be ordered at .