Little trust in journalists and advertising

The «European Trusted Brands 2015» study also shows which professional groups and institutions people trust. Journalists and advertising score modestly—even in Switzerland.

Firefighters enjoy virtually unrestricted trust - and not just in Switzerland: They achieve the highest trust score in all seven countries among the 24 professions surveyed. In Switzerland, 92 percent of respondents expressed "very high" or "fairly high" trust in firefighters. They are followed by pilots (91 percent) and nurses (90 percent). Pharmacists (88 percent) and doctors (87 percent) are also trusted very highly in this country.

The least trusted are real estate agents (14 percent), soccer players (16 percent), politicians and car salesmen (18 percent each), call center employees (20 percent) and financial advisors (27 percent). Call center employees, however, do relatively well in Switzerland - the average of all the countries surveyed is 14 percent, while in Finland and Germany the figure is only 4 and 5 percent respectively.

Not quite as bad, but also in the bottom third, is the professional group of journalists. Only 28 percent of respondents consider media professionals to be trustworthy. The same figure was found in Austria, Romania and Russia.

  Dead. CH D FIN AUT POR ROM RUS
Fire department 91% 92% 92% 98% 94% 80% 92% 89%
Pilots 87% 91% 82% 95% 89% 80% 89% 80%
Pharmacist 82% 88% 82% 97% 92% 74% 77% 62%
Nursing Professionals 80% 90% 88% 95% 90% 78% 55% 62%
Doctors 79% 87% 81% 92% 87% 76% 73% 55%
Craftsman 78% 82% 68% 94% 78% 63% 79% 85%
Farmers 77% 79% 67% 84% 82% 74% 74% 81%
Teacher 73% 71% 61% 89% 64% 71% 73% 81%
Policemen 65% 79% 75% 91% 79% 62% 41% 30%
Army Officers 58% 62% 42% 74% 41% 46% 66% 75%
Metereologists 56% 58% 52% 73% 56% 58% 60% 33%
Judge 51% 58% 55% 70% 65% 33% 41% 35%
Priest / Parish priest 50% 47% 39% 69% 46% 44% 46% 56%
Cab driver 48% 52% 49% 79% 51% 27% 29% 48%
Lawyers 46% 54% 47% 55% 56% 22% 33% 55%
Tour operator 37% 50% 26% 61% 42% 24% 38% 20%
Journalists 30% 28% 26% 34% 28% 35% 28% 28%
Union leader 24% 31% 26% 32% 30% 16% 13% 23%
Financial advisor 23% 27% 15% 29% 22% 13% 26% 31%
Football player 18% 16% 17% 27% 14% 12% 10% 28%
Car salesman 16% 18% 10% 23% 17% 7% 17% 18%
Call Center Services 14% 20% 5% 4% 11% 15% 8% 37%
Real estate agent 14% 14% 6% 31% 9% 9% 15% 15%
Politicians 9% 18% 12% 9% 10% 3% 2% 10%

Institutions: Bringing up the rear: the advertising industry

The advertising industry enjoys even less trust in Switzerland - even if the relationship of Mr. and Mrs. Swiss to their institutions remains intact on the whole. Radio enjoys the most trust (75 percent), followed by the police (72 percent) and marriage (69 percent). Almost two-thirds (63 percent) still trust television, while more than half still trust the legal system (58 percent) and environmental organizations (54 percent). Advertising brings up the rear with just 13 percent. That is even 6 percent less than the much-maligned European Union (19 percent). The fact that advertising is not seen as objective, factual sales advice à la "Kassensturz," but rather as information that must always be received critically and with a healthy dose of mistrust, is hardly surprising on balance. (hae)
 

Radio 75%
Police 72%
Marriage 69%
Television 63%
Legal system 58%
Environmental organizations 54%
Officials 49%
Press 47%
Government 46%
Banks 45%
Church 39%
Unions 39%
International companies 33%
Internet 27%
Politicians 20%
European Union 19%
Advertising industry 13%

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