Less work for Fairness Commission
Last year, the Swiss Fair Trading Commission (SLK) handled 79 complaints and 9 appeals. Just under half of these were upheld, according to the annual report published on Tuesday.
Aggressive sales methods were - as in previous years - the main reason for complaints. The three chambers of the SLK had 12 fewer cases to judge than in the previous year. This development is encouraging, but not yet very meaningful, according to a statement by the commission. However, it shows that the SLK's work is apparently having an effect and that the industry has internalized the principles of fair communication. More than 40 percent of the complaints concerned aggressive sales methods. In second place came cases of gender discrimination (13 percent). More than once, men were also complained about as the gender discriminated against, SLK writes. Just under 10 percent of the cases concerned advertising for tobacco products and alcoholic beverages.
More than half of the complaints were based on two articles of the law. They concerned deception or conduct otherwise contrary to the principle of good faith (29 percent) and failure to comply with the star entry in the telephone directory (24 percent). For 11 percent, the cause was "incorrect or misleading information about themselves." (SDA)
