Swiss: It's faster via Facebook
Swiss Airlines uses its Facebook page for more than just advertising. Since its hotline is currently constantly overloaded, the airline also uses the platform to provide advice and answer passengers' questions.
The Facebook page is managed by just one airline employee at a time, as Swiss spokesperson Andrea Kreuzer told the Tages-Anzeiger newspaper. In contrast, there are countless employees on the phone. Compared to the hotline, Facebook is only used a little as a source of information, Kreuzer continued. Inquiries can therefore be answered much more quickly via Facebook. However, it is not only the airline employees who do their best to keep customers happy on the platform. The travelers themselves also provide each other with tips.
